Operations support assistant Work, Jobs in Middlesbrough, Eng (with Salaries)

Customer Service Advisor
Protyre Autocare —Stockton-on-Tees
- £27,000 - £29,000 a year
- Full-time
- English
- In-person
- Phone etiquette
- Employee discount
- Life insurance
Quick apply
7d
Funeral Assistant
Irene Jessop Funeral Service Limited —Thornaby on Tees
- From £12.71 an hour
- Management
- Heavy lifting
- Driving
- Employee discount
Quick apply
Support Assistant
The Riverside Group —Middlesbrough
- £26,227.50 a year
- Part-time
- Cash handling
7d
Operations Support Assistant
North East Business & Innovation Centre —Darlington
- £25,877 a year
- Full-time
- CRM software
- Computer literacy
- Microsoft Office
Quick apply
8d
Retail Assistant (Opticians)
Boots —Redcar
- £16 an hour
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
Assistant Accountant
Greencroft Milk Supplies Ltd —Middlesbrough
- Full-time
- Microsoft Excel
- Accounting
- Organisational skills
Quick apply
Insurance Claims Handler - Administrator
Rated Maintenance Ltd —Darlington
- From £26,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Free parking
Quick apply
22h
UK - Agency Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
- CRM software
- Recruiting
Quick apply
Operations Assistant
OEG Group —Hartlepool
- Rotating shift
- Organisational skills
- In-person
- Communication skills
Quick apply
Receptionist
Brunel Insurance Brokers —Stockton-on-Tees
- £25,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
6d
Store Assistant
Toolstation —Stockton-On-Tees
- £12.87 an hour
- Part-time
- Customer service
- Employee discount
6d
Optical Assistant
Boots —Redcar
- Part-time
- Travel
- Employee assistance programme
- Employee discount
Project Coordinator
Middlesbrough College —Middlesbrough
- £25,276 - £27,604 a year
- Call to connect
- Writing skills
- Microsoft Office
- Organisational skills
- Annual leave
- Employee assistance programme
Personal assistant
Yarm property —Stockton-on-Tees
- £12.71 - £13.00 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
Quick apply
Operations Assistant
OEG Energy Group —Hartlepool
- Rotating shift
- Continuous improvement
- Organisational skills
- Communication skills
Logistics Assistant
North Facilities Management Group —Billingham
- From £24,454.40 a year
- Full-time
- Cleaning
- IT
- In-person
- Annual leave
- Sick pay
Quick apply
8d
Finance/Treasury Assistant
SeAH Wind —Middlesbrough
- £27,000 a year
- Continuous improvement
- Accounting
- Communication skills
- Annual leave
- Life insurance
Customer Service Assistant (Apprenticeship)
Department for Education —Darlington
- £29,015 a year
- Part-time
- Data analysis skills
- English
- Presentation skills
12d
Assistant Manager
KFC Middlehaven - Heath Road —North Ormesby
- £30,000 - £32,500 a year
- Full-time
- Restaurant management
- Training & development
- Restaurant
- Employee discount
1h
Assistant Manager - Middlesbrough - Part Time
BoyleSports —Middlesbrough
- £13.20 an hour
- Part-time
- Customer service
- POS
- Retail management
Quick apply
9d

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operations support assistant jobs near middlesbrough, eng

Customer Service Advisor

Protyre Autocare -
Stockton-on-Tees

Quick apply

Job details

Full-time | Fixed term contract
£27,000 - £29,000 a year
7 days ago

Benefits

Cycle to work scheme
Free flu jabs
Company pension
Employee discount
Life insurance

Qualifications

Live chat
Customer service call handling
Inbound customer enquiry call handling
English
Complaint handling
Customer interaction
Outbound calling
Phone etiquette
Communication skills

Full job description

Protyre Autocare is looking for motivated Customer Service Advisors on a 12-month fixed term contract who want to make a difference to the customer journey. You will play a key role in maintaining excellent service standards for our customers. Reporting to our Customer Experience Manager, the Customer Service Advisor will handle inbound customer sales calls and enquiries and make outbound follow-up calls for vehicle reminder programs. Full training on our systems will be provided

Success in this role will come from a passion for delivering great customer service.

Location: Office based in Stockton-on-Tees
Working Pattern: Monday to Friday 8.30am-5.30pm, (1 hour lunch) rotational Saturdays 8.30am-4pm (30mins lunch)
Must have: Due to the nature of the business, you must be able to work a this pattern which will include bank holidays.
Benefits: Staff discounts on servicing, tyres and MOTs. Retail vouchers, Finder’s fee, Life Insurance, Pension, Eye Care Vouchers, Buy/Sell Holiday, Flu Jab, Employee Assistant Program. Long Service Recognition, Enhance Maternity and Paternity, Cycle to Work, Charity Match.
Recruitment Process: If you are successful following a first stage interview, you will be invited to an assessment centre.
Training: Full training on our systems will be provided

About our role:

12-month fixed term contract
Handle inbound customer sales calls and enquiries: Looking after live chat enquiries through our website, and manage inbound email enquiries, manage inbound social media enquiries, and triage complaints through to our Customer Contact team
Handle outbound follow-up calls with current and previous customers or vehicle reminder programs and convert warm leads through building relationships with customers
Answering customer enquiries quickly and efficiently, converting enquiries into bookings or sales, quickly triaging complaints through to our Customer Retention team
Maintain customer service standards and maintain superb online reputation
Pick up negative and positive online reviews and resolve them with the help of the operations team. For the speed of answering Telephone, Live Chat, Email enquiries/ complaints and Social Media enquiries and complaints. Conversion rates and online reputation and social media engagement.

About you:

You will be organised and proactive - customer focused - who takes pride in your work with a passion for delivering a great customer experience.
Some experience of a customer service facing role with either Retail, Hospitality or Leisure
Experience of working in a fast-paced environment
Proficient experience of MS Word, Excel, Outlook, CRM systems, Social media sites, Online platforms (Support desk/Review sites)
Strong verbal, written and listening communication skills

About our company:
Micheldever Tyre Services (MTS) was founded in 1972 as a part-time venture providing car servicing and tyres. Today, Micheldever Group is the fastest growing wholesaler, distributor and retailer of tyres in the UK, selling six million tyres nationwide (20 percent of the total UK market) and employing approximately 2100 employees company wide.

To support this business, we have built a wholesale distribution network of 14 sites around the UK supplying over 6,000 retailers and our own retail chain Protyre which is consistently growing. This is achieved by skilled, focused and determined teams across one central distribution centre and 13 warehouse operations nationwide.

Pay: £27,000.00-£29,000.00 per year

Application question(s):

Do you hold Customer service experience?

Work Location: In person

Quick apply

Refine Your Search

operations support assistant jobs in middlesbrough, eng

Customer Service Advisor

Funeral Assistant

Support Assistant

Operations Support Assistant

Retail Assistant (Opticians)

Assistant Accountant

Insurance Claims Handler - Administrator

UK - Agency Operations Assistant

Operations Assistant

Receptionist

Store Assistant

Optical Assistant

Project Coordinator

Personal assistant

Operations Assistant

Logistics Assistant

Finance/Treasury Assistant

Customer Service Assistant (Apprenticeship)

Assistant Manager

Assistant Manager - Middlesbrough - Part Time

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