Technical support team Work, Jobs in Middlesbrough, Eng (with Salaries)

1st/2nd Line Support Analyst
Ramsdens Financial Ltd —Stockton-on-Tees
- From £15.18 an hour
- Full-time
- Windows
- Microsoft Office
- SQL
- Employee assistance programme
- Employee discount
Quick apply
8d
Packaging Technologist
ICB Distillers part of the Fortitude Spirits Group —Middlesbrough
- £40,000 a year
- Full-time
- Analysis skills
- Project management
- In-person
Quick apply
IT Support Technician
Watson Woodhouse & Macks Solicitors —Middlesbrough
- Full-time
- Azure
- Microsoft Outlook
- Analysis skills
- Annual leave
- Employee discount
Quick apply
19h
Laboratory Technician
Viswa Lab Singapore Pte Ltd —Wilton
- £24,420 - £27,000 a year
- Full-time
- Laboratory experience
- Analysis skills
- Quality control
Quick apply
7d
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Document Controller
BAM UK & Ireland —Teesside
- Computer skills
- Construction experience
- Communication skills
Medical Device Assembler
Hart Biologicals Ltd —Hartlepool
- £27,000 - £31,000 a year
- Full-time
- Schematics
- ERP systems
- English
- Health & wellbeing programme
Quick apply
3d
Senior Network Engineer
razorblue Careers —Stockton-on-Tees
- £48,000 - £53,000 a year
- Hybrid work
- English
- Computer networking
- Life insurance
- Referral programme
Quick apply
Bid Writer
razorblue Careers —Stockton-on-Tees
- £30,000 - £35,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
14d
eLearning Developer
Triple S Limited —Teesside
- £33,000 - £35,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
10d
Power Platform Solutions Architect
razorblue Careers —Stockton-on-Tees
- £55,000 - £60,000 a year
- Hybrid work
- Azure
- Mentoring
- AI
- Life insurance
Quick apply
Operations Technician Level 2
Sembcorp Industries —Teesside
- Management
- Leadership
- Annual leave
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
IWS Equipment Owner/Multi-Skilled Operator
Quorn Foods —Stokesley
- Full-time
- Maintenance
- Programmable logic controllers
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Engineering Project Manager
Labman Automation —Stokesley
- £50,000 - £60,000 a year
- Full-time
- Engineering
- Master's degree
- Project management
1st Line IT Support Technician
SJ Systems (North) Ltd —Darlington
- £12.86 - £13.63 an hour
- Full-time
- Software troubleshooting
- Windows
- In-person
- Work from home
Quick apply
7d
Technical Program Manager
Cicor —Seaton Carew
- £28,000 - £34,000 a year
- Full-time
- Microsoft Excel
- Project management
- Organisational skills
- Free parking
- Life insurance
Quick apply
Mail Support Representative
XPS Pensions Group —Middlesbrough
- Full-time
- Customer service
- Administrative experience
- Quality control
- Employee discount
- Referral programme
Field Adjuster
Trinity Claims —Middlesbrough
- £45,000 a year
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Life insurance
Quick apply
Field Service Engineer
Haier Europe —Hartlepool
- £33,903 - £38,423 a year
- Overtime
- Customer service
- Communication skills
- Employee discount

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technical support team jobs near middlesbrough, eng

1st/2nd Line Support Analyst

Ramsdens Financial Ltd -
Stockton-on-Tees

Quick apply

Job details

Permanent | Full-time
From £15.18 an hour
8 days ago

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

IIS
Windows
Microsoft Office
SQL
Active Directory
VPN

Full job description

About the company

Ramsdens is a trusted and expanding multi-service retailer offering Travel Money, Jewellery, Gold buying and Loan Services; we have over 160 High Street stores in England, Scotland and Wales. We are proud to have been named one of the Sunday Times Best Places to Work 2026, reflecting our commitment to creating an exceptional workplace where people feel valued, supported and able to thrive.

We are looking to recruit a 1st & 2nd line IT support analyst working in our Teesside head office

Benefits

Competitive market rates of pay
Monthly pay
Bonus Scheme
28 days holiday increasing to 33 (with service)
Birthday Holiday
Company Pension Scheme
Staff Discount scheme
Comprehensive induction programme
Opportunities for staff development
Employee Recognition Scheme
Fully supported Employee Assistance Programme and access to our 24/7 well-being portal
Fully inclusive family friendly policies.

Job responsibilities

We are looking for a 1st & 2nd line IT support analyst to join our team onsite in Teesside. This is a key role providing responsive and efficient IT support.

Key Duties and Tasks:

To report to the RFL IT Support Manager.
To analyse and resolve day to day technical problems in support of the RFL.
To log all support calls and prioritise them accordingly.
To progress project work as allocated by the IT Support Manager.
To maintain currency on all Ramsdens systems.
To escalate issues to the IT Support Manager.
Ensure that departmental SLAs are achieved.
To maintain a broad knowledge of state-of-the-art technology, equipment, and/or systems.
To substitute for other team members in periods of their absence.
To conduct new branch installations.
To visit Ramsdens sites where physical first-hand assistance is required.
To act as a point of escalation for issues raised by other team members.
To perform other related duties as assigned by the RFL IT Support Manager and RFL Directors

Person Specification

Essential

Software Knowledge

Demonstrate sound ability to support Windows desktop environments.
Have sound knowledge of current Windows user operating systems.
MS Office (various versions).

Hardware Knowledge

PC break fix.
Routers
Wi-Fi
Printers
LANs
WANs
Firewalls

Support Environment

High standards of efficiency and determination.
Show awareness of business operating processes.
Sound capability handling support calls.
Proven ability to handle high levels of call volumes.

Communication

Able to give and take clear instruction in various forms, i.e. verbal, e-mail
Capable of demonstrating good listening skills.
Able to solve problems with both staff and users alike, through effective communication.
Take pride in personal presentation

Desirable

Software Knowledge

Terminal Server (RDP) users
SQL database.
IIS Websites
MS Active Directory
Microsoft Servers

Hardware Knowledge

VPNs

Support Environment

Experience using case logging systems
Handling cash balancing issues in a retail environment

You must be willing to work 37.5 hours per week. (5 days per week Monday to Saturday)

This is an opportunity to pursue a career in a business named in the Sunday Times Best place to Work 2026 list and voted Employer of the Year (in the coveted NPA Awards) 2023. Ramsdens care about their employees and personal development. If you desire to work for a company that gives job security and satisfaction, a company that offers career progression, then you have found the right business in Ramsdens.

91% of staff say their branch/department is a happy place to work
95% of staff believe they have job security
85% of the staff said they look forward to coming to work and are enthusiastic about the job they do

If you wish to be considered for this position, please click the apply now button.

Pay: From £15.18 per hour

Work Location: In person

Quick apply

Refine Your Search

technical support team jobs in middlesbrough, eng

1st/2nd Line Support Analyst

Packaging Technologist

IT Support Technician

Laboratory Technician

Technical Support Specialist (Hybrid)

Document Controller

Medical Device Assembler

Senior Network Engineer

Bid Writer

eLearning Developer

Power Platform Solutions Architect

Operations Technician Level 2

Business Development Manager

IWS Equipment Owner/Multi-Skilled Operator

Engineering Project Manager

1st Line IT Support Technician

Technical Program Manager

Mail Support Representative

Field Adjuster

Field Service Engineer

I want to receive the latest job alerts for technical support team in middlesbrough, eng

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