Customer experience manager Work, Jobs in Middlesbrough, Nyk (with Salaries)

Customer Experience and Service Improvement Manager
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Continuous improvement
- Communication skills
- Annual leave
15h
Business Development Manager
Augean —Middlesbrough
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Stockton-on-Tees
- Full-time
- Management
- Bachelor's degree
- Leadership
Graduate OPS Area/Shift Manager - UK , Amazon Operations
Amazon UK Services Ltd. - A10 —Middlesbrough
- Full-time
- Microsoft Word
- Microsoft Outlook
- Data analysis skills
Deputy Manager
Hollywoodbowlgroup —Stockton-on-Tees
- Up to £30,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Regional Operations Manager
LOVESPACE —Middlesbrough
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Leadership
- Employee discount
Quick apply
Customer Success Manager
Property Webmasters Ltd —Hartlepool
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Salesforce
- Organisational skills
- Employee discount
Quick apply
Customer Research and Insights Manager
Thirteen —Middlesbrough
- £45,666 a year
- Call to connect
- Data analysis skills
- Communication skills
- Annual leave
15h
Management Trainee
SET THE PACE LIMITED —Middlesbrough
- From £26,000 a year
- Full-time
- Sales
- Business development
- In-person
- Free parking
Quick apply
1d
Claims Officer
Thirteen —Middlesbrough
- Up to £36,071 a year
- Call to connect
- Hybrid work
- Communication skills
- Negotiation
- Free parking
- Annual leave
9d
Bid Manager
razorblue Careers —Stockton-on-Tees
- £40,000 - £45,000 a year
- Hybrid work
- English
- Microsoft Office
- Driving
- Life insurance
Quick apply
VacancyTitle: Fleet Strategy and Operations Manager
Northumbrian Water/Essex & Suffolk Water —Durham
- £75,000 a year
- Full-time
- Hybrid work
- IT
- Annual leave
- Employee assistance programme
8d
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Middlesbrough
- Weekend availability
- Oracle
- Salesforce
- English
Contracts Manager
Tees valley trade group —Stockton-on-Tees
- £40,000 - £50,000 a year
- Full-time
- Project management
- Leadership
- Communication skills
- Health & wellbeing programme
Quick apply
1d
Ecommerce Manager
Finnmark Limited —Spennymoor
- £50,000 a year
- Full-time
- Computer literacy
- In-person
- Marketing
- Free parking
- Flexitime
Quick apply
2d
Logistics Manager
Lionweld Kennedy —Middlesbrough
- Full-time
- ERP systems
- Communication skills
- Time management
- Free parking
- Employee assistance programme
Quick apply
10d
Salesperson
Barker and Stonehouse —Thornaby on Tees
- £24,784.50 - £45,000.00 a year
- Weekend availability
- Bilingual
- Computer literacy
- Merchandising
- Store discount
- Annual leave
Quick apply
2d
Operations Manager
Danby Castle Barn - Gilchrist Collection —Whitby
- £32,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
Quick apply
Merchandiser - Middlesborough
Smiths News —Middlesbrough
- £12.71 - £14.24 an hour
- Part-time
- Merchandising
- Communication skills
- Annual leave
HR Coordinator (FTC)
British Steel —Teesside
- Up to £32,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- Human resources
- Annual leave
- Employee assistance programme
7d

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Customer Experience and Service Improvement Manager

Thirteen -
Middlesbrough

Apply Now

Job details

£45,666 a year
15 hours ago

Benefits

Annual leave
Company pension

Qualifications

Continuous improvement
Communication skills

Full job description

Join us as a Customer Experience and Service Improvement Manager (internally known as Customer Journey and Service Design Lead) at Thirteen Group!

Role Overview:

Do you have a passion for transforming customer experiences and redesigning services to deliver better outcomes?

As Customer Journey and Service Design Lead, you’ll be at the forefront of transforming how customers interact with our services. Championing the customer voice, you’ll work across Thirteen to design and deliver improvements that make our services seamless, customer-centric and even more accessible.

Working closely with our Insight Lead, you’ll map, analyse and refine customer journeys and interactions to enhance service delivery and make a genuine difference to peoples’ lives.

If you have experience of shaping and evolving customer-facing services and re-imagining how services are delivered, we'd love to hear from you.

This is a roam role, so you’ll work at least three days a week from our fantastic office at Hudson Quay in Middlesbrough. We’ll need you to be flexible around business and team need, so you may need to come into the office more frequently when required.

Thirteen Benefits:

Salary £45,666 per annum
Annual leave starting at 28 days and rising to 31 days after three years, a day off for your birthday, plus bank holidays.
Pension up to 17% contributions (flexible contribution rates of up to 7% colleague and up to 10% employer).
Simply Health save money on common health expenses and get access to health and wellbeing support services.
T’dar our Discount and Reward platform giving you huge savings on everyday brands.
Opportunities to buy and sell annual leave

Key Responsibilities:

With overall responsibility for enhancing and transforming the customer experience, you’ll collaborate across teams and services to redesign customer journeys, embed feedback, and support teams to deliver better outcomes.
Work with our central change team to help lead customer journey mapping and service design activity, using themes and insights to identify opportunities to drive service improvements.
Design and deliver skills development and coaching programmes to customer-facing teams. You’ll embed clear and consistent standards, processes, and expectations in core frontline service delivery.
You’ll ensure customer journeys reflect the diverse needs of our customers, with a focus on service accessibility, inclusion, and regulatory compliance.

About You:

Passionate about continuous improvement and innovation, you’ll have experience leading and reviewing service improvement initiatives and customer journeys.
Your experience may come from specialisms such as customer engagement, service development, or business transformation and improvement.
The ability to coach and develop colleagues in customer service delivery.
Great communication and collaboration skills to build relationships across teams, with fantastic facilitation and influencing skills to make a positive impact.
You’ll understand social housing challenges and customer needs.
Confident working with data, you’ll have the ability translate insight into clear, actionable recommendations that make a positive impact.

Why Thirteen

At Thirteen, we work together to provide quality homes, build stronger communities, and support people to live well. As the largest housing association in the North East and among the top 25 nationally, we manage over 36,000 homes, with over 1,600 colleagues providing services for around 100,000 customers.

Our vision is to be the most trusted housing association, with happy customers. In fact, we put customers at the heart of everything we do.

Join a team that’s local at heart but welcomes talent from everywhere.
Be part of an organisation that values diversity and inclusivity.
Be a part of a company that offers tailored support services, going beyond just housing solutions.

Interested?

For more details, please refer to the attached documents.

If you’d like to talk more about the role, please contact Ian Atkinson, Head of Touchpoints on 07772 200685 for an informal discussion.

NO RECRUITMENT AGENCIES, please.

Are You Ready for a Rewarding Challenge?

Join us at Thirteen Group and be a part of our vision to improve lives every day. APPLY NOW and start your journey towards making a meaningful impact in our community!

As part of our hiring process, if you’re successful we’ll need to verify your right to work in the UK. Unfortunately, we are not a Skilled Worker Sponsoring Employer at this time.

If you’ve interviewed for this role within the last 6 months, we wouldn’t be able to reconsider your application at this time

Apply Now

Refine Your Search

customer experience manager jobs in middlesbrough, nyk

Customer Experience and Service Improvement Manager

Business Development Manager

Area Manager, Customer Fulfillment

Graduate OPS Area/Shift Manager - UK , Amazon Operations

Deputy Manager

Regional Operations Manager

Customer Success Manager

Customer Research and Insights Manager

Management Trainee

Claims Officer

Bid Manager

VacancyTitle: Fleet Strategy and Operations Manager

Delivery Partner Manager, UK/IE Delivery Partner Managers

Contracts Manager

Ecommerce Manager

Logistics Manager

Salesperson

Operations Manager

Merchandiser - Middlesborough

HR Coordinator (FTC)

I want to receive the latest job alerts for customer experience manager in middlesbrough, nyk

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