Service desk support Work, Jobs in Milton Regis, Ken (with Salaries)

Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Travel
- In-person
- Communication skills
- Annual leave
- Employee discount
Quick apply
Telephone & Administration Volunteer
British Heart Foundation —Sittingbourne
- Front desk
- Employee discount
Residence Co-ordinator
Now Student Living Limited —Canterbury
- £25,603.38 a year
- Full-time
- Heavy lifting
- Sales
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Facilities Service Desk Team leader (Maternity Cover) Full time
Poyntell —Cranbrook
- £32,000 - £34,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Cash Desk Volunteer
British Heart Foundation —Sittingbourne
- Cash handling
- Employee discount
Facilities Helpdesk Administrator
Bauvill Ltd —Rochester
- £23,000 - £25,000 a year
- Full-time
- Customer service
- Supervising experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
1d
Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Communication skills
Quick apply
Apprentice Hire Desk Controller
Ideal Heat Solutions Limited —Rochester
- £17,000 - £18,000 a year
- Full-time
- Microsoft Office
- Driving
- IT
- Free parking
Quick apply
Administrator
First 4 Drains Ltd —Gravesend
- £27,000.00 - £34,662.88 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
Crown Court Clerk
HM Courts & Tribunal Service —Maidstone
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Organisational skills
- Annual leave
- Employee discount
9d
Regulatory Officer - Combined Packaging Regime - 36043
Environment Agency —Canterbury
- £34,320 a year
- Part-time
- Microsoft Office
- Presentation skills
- Travel
- Flexible schedule
1st Line Service Desk Analyst
Goaco —Dartford
- Full-time
- Travel
- In-person
- Communication skills
2d
2nd Line Engineer
Akita Systems Ltd —Sevenoaks
- £30,000 - £35,000 a year
- Maintenance
- Mentoring
Facilities Officer
The Thinking Schools Academy Trust —Chatham
- £26,866 - £31,179 a year
- Monday to Friday
- Travel
- School
- Employee assistance programme
- Referral programme
IT Support Technician
Strode Park Foundation —Herne
- £25,000 a year
- Full-time
- Remote
- Computer literacy
- Computer networking
- In-person
- Free parking
- Flexible schedule
Quick apply
Receptionist
Mercure Maidstone Great Danes —Maidstone
- Part-time
- Computer literacy
- Hotel
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Machine Service Representative - 7.5 Tonne Driver
Safetykleen —Ditton
- £34,000 a year
- Full-time
- Customer service
- Continuous improvement
- Employee assistance programme
- Employee discount
Quick apply
1h
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- In-person
- Free parking
Quick apply
Senior IT Technician
Demelza —Sittingbourne
- £18.71 an hour
- Full-time
5d
Mobility Support Specialist
TELESOFT LLC DBA CALERO —Royal Tunbridge Wells
- Full-time
- Microsoft Word
- Computer literacy
- Bachelor's degree
Quick apply
6d

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Analyst, Enterprise Service Desk

ABACUS -
Sittingbourne

Quick apply

Job details

Full-time

Benefits

Private dental insurance
Annual leave
Company pension
Discounted gym membership
Company events
Private medical insurance
Employee discount
Life insurance

Qualifications

Microsoft Windows Server
Technical troubleshooting
ConnectWise
TCP
User account provisioning
Ticket management
User account management
Computer hardware
Technical support incident logging
Mac OS
IP networking
Customer support
VMWare
Communication skills
vSphere
Intune
Help desk

Full job description

Job Summary

A unique opportunity to join and grow within a leading technology provider, serving the financial services sector. You will be the client's first point of contact, responding to service requests and incidents, where appropriate escalating to the relevant teams. Your role's primary focus will be providing remote support to our clients. This position requires a high level of professionalism while performing daily support tasks as required. Experience working directly with end users on a daily basis along with a passion to deliver superior customer experience and technology is required.

Responsibilities (including but not limited to the following as required):

Provide best in class technical support to our clients primarily via phone and email but on occasions also onsite at client offices.
Effectively communicate with both clients and peers ensuring timely responses.
Record all work activities in a timesheet in our ticketing system (ConnectWise).
Must be able to multi-task client issues when applicable.
Document technical issues and take ownership of escalating issues to the appropriate SME team.
Must be amenable to occasional travel.
Must meet the minimum standard for personal key performance indicators.
Must contribute to the overall success of team mandated goals and key performance indicators.
Must be flexible regarding duties and hours of work, there will be occasional requirements to work out of hours for client onboardings and other project work.

Proficiencies:

Incredible sense of pride and passion for what you do and a desire to help your teammates.
Must be neat, organised, energetic, and show initiative.
Support and provide expertise of the evolving Microsoft 365 suite of products, self-learning and self-training new products and services when applicable.
Experience with advanced hardware troubleshooting and the installation of core Networking equipment.

Technical Skills:

Create/Manage Active Directory accounts, groups & permissions.
Duo Security and other two factor authentication applications.
Microsoft 365.
Microsoft Entra/Azure Active Directory/Intune.
Troubleshoot hardware (video cards, USB & peripheral devices, and drivers, etc.).
Understanding of Networking fundamentals.
VMware vSphere administration.
Install, configure & manage print queues.
Troubleshoot DNS, DHCP and TCP/IP issues.
Experience administering Windows 10/11 and Server 2012 and above.
Experience administering Windows Server 2012 and above.

Nice to Haves:

Ability to learn new technologies and systems quickly.
Experience managing or working in a multi-tenant environment.
Experience working in Financial services and/or MSP space.
Microsoft certified.
Ability to work through issues methodically.
Basic experience with policy management (Group Policy & Intune).
Experience in support Mac OS X devices.

Qualifications:

Minimum 3 years' experience working in IT roles demonstrating excellent customer service and support.
Relevant professional qualifications a plus
Great attitude, team player always willing to pitch in and take on new tasks
Proactive/flexible nature

What you can Expect:

Generous annual leave entitlement plus bank holidays (pro-rata if part-time working hours apply)
Gym discount
Life insurance
Comprehensive travel insurance for you and your family in line with scheme rules
Confidential well-being and counselling support
Competitive Compensation
Contributory pension scheme
Company events
Private Medical and Dental Insurance

You'll love this job if:

You are highly STRATEGIC: You are always looking for opportunities to produce the best work output with the most efficiency
You are extremely ORGANISED: You are not overwhelmed by the thought of tackling multiple tasks simultaneously.
You are DETAIL ORIENTED: You appreciate the importance of having detailed and precise information.
You are a strong COMMUNICATOR: You are a people person and collaborate well with others.
You are AGILE: You adapt well to changing needs and priorities and are able to pivot easily to achieve goals and deadlines.
You are PASSIONATE: about your work and support the people at this company.

Polite Notice to Recruitment Agencies: We are recruiting for this role directly, but we do have a preferred supplier list of valued recruitment partners who support us when we need a little extra help. If you are not one of our preferred recruitment partners, we won't accept your CV introductions or grant any candidate ownership to any introductions that you make.

Abacus Information Technology Limited is an equal opportunities employer. We value diversity and promote equality across our business. The terminology used in this advert is not intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. Therefore, we welcome qualified applicants applications from all sections of society and are always happy to discuss reasonable adjustments and / or additional arrangements as required to support your application.

This role may be subject to a background check after an employment offer has been made, and final employment will be subject to a positive result; in addition, a reference and DBS check may be requested at the final stage of the process.

Job Type: Full-time

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in milton regis, ken

Analyst, Enterprise Service Desk

Telephone & Administration Volunteer

Residence Co-ordinator

Facilities Service Desk Team leader (Maternity Cover) Full time

Cash Desk Volunteer

Facilities Helpdesk Administrator

Service Desk Technician

Apprentice Hire Desk Controller

Administrator

Crown Court Clerk

Regulatory Officer - Combined Packaging Regime - 36043

1st Line Service Desk Analyst

2nd Line Engineer

Facilities Officer

IT Support Technician

Receptionist

Machine Service Representative - 7.5 Tonne Driver

IT Help Desk Technician

Senior IT Technician

Mobility Support Specialist

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