It support Work, Jobs in Minster, Ken (with Salaries)

Service Desk Technician
ORBITAL NET LIMITED —Canterbury
- £25,500 - £26,500 a year
- Rotating shift
- Customer service
- Computer networking
- IT
Quick apply
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Part-time
- Driving
- Travel
- Computer networking
Quick apply
IT Assets Administrator
University of Kent —Canterbury
- £24,685 - £26,093 a year
- Full-time
- Hybrid work
- Administrative experience
- University
- IT
10d
IT Support Engineer & Cyber Security (L2+)
Goaco —Ebbsfleet
- Weekend availability
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
Analyst, Enterprise Service Desk
ABACUS —Sittingbourne
- Full-time
- Azure
- Customer service
- Windows
- Annual leave
- Employee discount
Quick apply
School IT Technician – Gravesend/Dartford (Full Time)
Gridserve Ltd —Gravesend
- £26,500 - £30,000 a year
- Full-time
- Microsoft Office
- Computer networking
- SharePoint
Quick apply
5d
IT, Design and E-Commerce Administrator
Chatham Glyn Fabrics Ltd —Rochford
- £28,089.10 a year
- Full-time
- CRM software
- Social media management
- Organisational skills
Quick apply
Software Support Technician
Henry Schein One UK Ltd —Gillingham
- Full-time
8d
1st Line Technician
Cyan Consultancy Ltd —Aylesford
- £23,000 - £25,000 a year
- Microsoft Word
- Microsoft Excel
- Azure
Quick apply
5d
Level 1 Technical Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Hybrid work
- Computer networking
- Communication skills
- Work from home
- Employee assistance programme
1st Line Support Technician
Henry Schein One —Gillingham
- Hybrid work
- Communication skills
- School
Technical Surveillance Support Officer
HM Revenue and Customs —Gillingham
- £31,096 - £33,270 a year
- Part-time
- Hybrid work
- English
- Microsoft Office
- Presentation skills
- Work from home
9d
ICT Network Engineer
Medway Council —Medway
- £32,378 a year
- English
- Analysis skills
- Computer networking
2d
IT Systems Administrator
SIRM UK Marine LTD. —Chelmsford
- £38,500 - £42,000 a year
- Full-time
- Azure
- English
- Windows
- Free parking
- Life insurance
Quick apply
13d
2nd Line IT Engineer
Akita Systems Limited —Wrotham
- Azure
- Customer service
- Windows
- Sick pay
Level 3 Helpdesk Technician
Apogee Corp —Maidstone
- Monday to Friday
- Customer service
- SQL
- Analysis skills
- Employee assistance programme
- Employee discount
Technical Support Engineer
LS Scientific Limited —Whitstable
- £35,000 - £40,000 a year
- Full-time
- Engineering
- Laboratory experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
2nd Line Support Engineer
Sedcom Networks Ltd —Billericay
- Up to £30,000 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Work from home
- Gym membership
Quick apply
Field Desktop Support Engineer
Commercial Services Group —West Malling
- £27,000 a year
- Full-time
- Software troubleshooting
- Annual leave
Quick apply
8d
1st Line Helpdesk Engineer - Basildon
Arc —Basildon
- Azure
- Customer service
- Windows

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Service Desk Technician

ORBITAL NET LIMITED
Canterbury

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Job details

Permanent
£25,500 - £26,500 a year

Qualifications

Customer service
5G
DHCP
VoIP
CompTIA Network+
Computer networking
DNS
Telecommunication
IT
Cybersecurity
Communication skills
CompTIA A+
4G/LTE
VPN

Full job description

Summary:

As a Service Desk Technician, you’ll be of a technical predisposition with a passion for assisting client delivery, being the first point of contact for client’s requiring technical assistance. You’ll diagnose and troubleshoot basic technical issues, escalate complex problems, and ensure a high level of client service. This role is critical in maintaining client satisfaction and ensuring smooth operations for our product and services.

Working Hours:

You'll work 37.5 hours per week on a rotating shift pattern, helping us provide great service seven days a week. Please note that weekend working is a key part of this role, so you'll need to be available to work Saturdays and Sundays as part of your regular rota.

Key Responsibilities:

Client Support & Issue Resolution:

Act as the first point of contact for client technical support via multiple sources including but not limited to: phone, email, monitoring and live chat
Logging of all interactions, incidents and service requests in a detailed manner accurately in the ticketing system
Diagnose and troubleshoot a broad range of services including but not limited to: telephony, basic connectivity issues, 4G/5G solutions, broadband, leased lines, VoIP, WiMAX and managed services
Guide client through troubleshooting steps to resolve common issues
Escalating more complex issues to relevant teams with detailed information about the case, actions taken to attempt to resolve the issue and their outcomes
Follow up with customers to ensure resolution and customer satisfaction

Network & System Monitoring:

Monitor network and service status dashboards to identify and respond to potential issues proactively, logging events and escalating as required
Assist in identifying patterns and trends in reported incidents to help prevent recurring issues, as part of pro-active Problem Management
Provisioning Services:
Assist clients with router and modem setup, basic configurations, and software updates
Explain technical solutions in a clear and customer-friendly manner

Documentation & Process Improvement:

Maintain accurate and detailed knowledge base articles for common technical issues and solutions, supporting the wider team in effective communication and client support resolution
Provide feedback on recurring technical issues and suggest where improvements can be made to the support process, solutions and the wider business
Stay updated on new products, services, and industry developments

Collaboration & Training:

Work closely with other teams across the business including but not limited to: Finance, Technical Services, Network Operations, Field Engineering and Service Delivery to resolve client issues efficiently
Share knowledge and best practices with colleagues to improve overall service quality

Key Skills & Experience:

Essential:

Basic understanding of networking concepts (e.g., IP addressing, DNS, DHCP, NAT, VPN)
Experience troubleshooting technology issues
Natural strong problem-solving skills and ability to work under pressure
Curious personality wanting to understand and build a depth of knowledge
Excellent verbal and written communication skills
Client-centric attitude with a proactive approach
Ability to follow procedures and escalate without procrastination

Desirable:

Previous experience in a technical services or customer service role, preferably within an ISP or telecoms environment
Knowledge of Service Desk tools, such as monitoring platforms and ticketing systems
Familiarity with configuring routers and modems
Basic understanding of cybersecurity principles
IT certifications such as CompTIA Network+, CompTIA A+, vendor qualifications or equivalent

Company Overview

Please visit https://www.orbital.net for more information

Quick apply

Refine Your Search

it support jobs in minster, ken

Service Desk Technician

IT Technician

IT Assets Administrator

IT Support Engineer & Cyber Security (L2+)

Analyst, Enterprise Service Desk

School IT Technician – Gravesend/Dartford (Full Time)

IT, Design and E-Commerce Administrator

Software Support Technician

1st Line Technician

Level 1 Technical Helpdesk Technician

1st Line Support Technician

Technical Surveillance Support Officer

ICT Network Engineer

IT Systems Administrator

2nd Line IT Engineer

Level 3 Helpdesk Technician

Technical Support Engineer

2nd Line Support Engineer

Field Desktop Support Engineer

1st Line Helpdesk Engineer - Basildon

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