technical coordinator Work, Jobs in mitcham, gtl (with Salaries)

Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
3d
Assistant Technical Coordinator
Hill Group UK —London
- Communication skills
- Time management
- Employee discount
NPD Coordinator
PrepWorld —Northfleet
- £36,000 - £40,000 a year
- Full-time
Quick apply
Specialty Coffee Roastery - Technical Customer Service Coordinator
Volcano Coffee Works & Assembly Coffee —London
- £32,000 - £38,000 a year
- Full-time
- Customer service
- Salesforce
- English
- Health & wellbeing programme
- Annual leave
Quick apply
9d
Cargo Operations Coordinator
Formula 1 —Biggin Hill
- Full-time
- Computer literacy
- Microsoft Office
- IT
- Store discount
- Annual leave
3d
Communications and Engagement Coordinator
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- University
- Annual leave
1d
2nd Line Team Coordinator
Xact Placements Limited —London
- £40,000 a year
7d
Ecommerce Coordinator
RIXO —London
- Hybrid work
- Employee discount
Project Coordinator
Colour Sound Experiment Ltd —London
- £30,784 - £40,000 a year
- Full-time
- AutoCAD
- Project management
- Organisational skills
- Free parking
Quick apply
7d
Health, Safety & Wellbeing Coordinator
Balfour Beatty —Leatherhead
- Microsoft Word
- Microsoft Outlook
- Maintenance
2d
Technical Coordinator
Last Mile Group —Ealing
- Hybrid work
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
9d
VTS Officer
Port of London Authority —Gravesend
- £54,051.45 a year
- Overtime
- Annual leave
- Employee assistance programme
4d
Research Coordinator
Imperial College London —South Kensington
- £41,005 - £45,616 a year
- Full-time
- University
- Communication skills
- School
- Annual leave
Digital Learning Coordinator
University of the Arts London —London
- £40,199 - £49,072 a year
- Full-time
- No degree
- School
8d
IT Services Coordinator
Better Cotton —London
- £45,227 a year
- Full-time
- Hybrid work
- Computer Science
- Driving
- Agile
- Annual leave
7d
Community & Operations Coordinator (Temp to Perm)
The WorkWell Group —London
- £28,000 - £32,000 a year
- Temporary
- English
- Accounting
- In-person
Quick apply
TRAINING & COMPLIANCE COORDINATOR
Merlin Entertainments —Chessington
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
1d
Stakeholder Engagement Coordinator
CJ Associates —London
Project Coordinator
Canvas Offices —London
- £28,000 - £34,000 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Project management
3d
Technical Operations Coordinator
Air Apps —London
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Life insurance

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Freshdesk coordinator

Inspiration Healthcare Ltd
London

Quick apply

Job details

Permanent | Full-time
3 days ago

Qualifications

Customer service
Microsoft Office
Administrative experience
Organisational skills
IT
Communication skills
Help desk

Full job description

Job Purpose (Role Definition):

The Freshdesk Coordinator is responsible for providing first-line support and service coordination to healthcare professionals and internal teams across NHS hospitals, clinics, and other healthcare settings using the company's medical devices and related systems.

The role focuses on managing incoming support requests, coordinating resolutions, assisting customers with day-to-day queries, and ensuring a high standard of customer service. The successful candidate will act as a key point of contact for customers, helping to ensure the smooth, safe, and effective use of the company's products within clinical environments.

Main Duties and Responsibilities

Provide first-line customer support to NHS clinicians, biomedical engineers, IT teams, and procurement teams via phone, email, and remote support systems.
Respond to service requests and coordinate timely resolution of customer issues.
Assist with device setup, user guidance, connectivity queries, and general product support.
Log, update, and manage all support requests within the company's helpdesk system, ensuring accurate records are maintained.
Escalate more complex issues to engineering, field service, or specialist teams when required.
Support customers with software updates, product guidance, and best practice use of devices.
Assist with incident reporting, complaints handling, and follow-up actions in line with company procedures.
Work closely with field service engineers to arrange onsite visits and support where needed.
Ensure all service activities are completed in line with company quality standards and regulatory requirements.
Create and maintain user guides, FAQs, and internal knowledge base documents.
Share customer feedback and recurring issues with internal departments to support continuous improvement.

Experience and Qualifications Required

Mandatory

Experience in a customer service, service desk, helpdesk, or support coordination role.
Experience working within healthcare, medical devices, IT, engineering, or a related environment.
Strong administrative and organisational skills.
Excellent written and verbal communication skills.
Experience using helpdesk or ticketing systems.
Good working knowledge of Microsoft Office and general business systems.

Desirable

Experience supporting NHS hospitals or healthcare customers.
Knowledge of medical devices or healthcare technology products.
Awareness of quality standards and regulated environments.

Key Skills & Competencies

Strong customer service skills, particularly when supporting healthcare professionals.
Excellent communication skills with both technical and non-technical users.
Good problem-solving skills and ability to coordinate resolutions effectively.
Strong organisational skills with the ability to manage multiple requests and priorities.
High attention to detail and accurate record keeping.
Ability to remain calm and professional when handling urgent issues.

Quick apply

Refine Your Search

technical coordinator jobs in mitcham, gtl

Freshdesk coordinator

Assistant Technical Coordinator

NPD Coordinator

Specialty Coffee Roastery - Technical Customer Service Coordinator

Cargo Operations Coordinator

Communications and Engagement Coordinator

2nd Line Team Coordinator

Ecommerce Coordinator

Project Coordinator

Health, Safety & Wellbeing Coordinator