Customer experience manager Work, Jobs in Mountsorrel, Lec (with Salaries)

Customer Service Advisor
SIP Industrial Products Ltd —Shepshed
- From £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- In-person
- Free parking
- Employee discount
Quick apply
15h
Branch Manager Designate
Nick Scali Furniture —Leicester
- £30,000 - £50,000 a year
- Weekend availability
- Sales
- In-person
- Leadership
- Free parking
- Employee discount
Quick apply
Betting Shop Manager - Leicester Narborough Road
BoyleSports —Leicester
- £15 an hour
- Supervising experience
- Retail management
Quick apply
Area Sales Manager
BrettGroup —Mountsorrel
- Sales
- Travel
- Construction
- Free parking
- Annual leave
Quick apply
Customer Experience Advisor
Flogas Britain —Syston
- £27,372.52 a year
- Overtime
- Hybrid work
- Microsoft Office
- Negotiation
- Employee assistance programme
- Employee discount
Quick apply
Assistant Manager
Screwfix —Loughborough
- £28,275 a year
- Part-time
- Annual leave
- Employee discount
Customer Service & Operations Manager
Soane Britain —Thurmaston
- Full-time
- Hospitality
- Microsoft Excel
- Sales
3d
Transport and Distribution Manager
USTM LIMITED —Leicester
- £35,500 - £45,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- In-person
- Free parking
Quick apply
1d
Field installation manager
Excel Roofing and Asbestos —Loughborough
- £48,000 - £54,000 a year
- Full-time
- Microsoft Office
- Project management
- Organisational skills
Quick apply
3d
Operations Manager
The Regent Health Club & Spa —Long Eaton
- From £30,000 a year
- Weekend availability
- Management
- First Aid Certification
- In-person
- Gym membership
Quick apply
4d
Outdoor & Large Scale (Commercial Events Manager)
Anglian Water Services Ltd —Oakham
- From £47,000 a year
- Full-time
- Annual leave
Sales Support Executive
TMS Motor Group —Leicester
- £29,741 a year
- Full-time
- Sales
- Driving
- Organisational skills
- Employee discount
- Life insurance
Quick apply
11d
Office Manager
Discovery Schools Academies Trust —Loughborough
- £27,858 - £30,078 a year
- Full-time
- Customer service
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Quick apply
Marketing Manager
ONYX Insight —Nottingham
- £45,000 - £50,000 a year
- Full-time
- Sales
- Project management
Quick apply
Store Manager
Rainbows Hospice for Children and Young People —Shepshed
- £27,480 a year
- Full-time
- Management
- Customer service
- Hospice
- Employee assistance programme
Ownership Experience Manager – Customer Community & Loyalty
Lotus UK —Coventry
- Full-time
- Travel
- Communication skills
- Employee discount
3d
Sales Manager
YESSS Electrical —Leicester
- Full-time
- Sales
- Driving
- In-person
- Health & wellbeing programme
- Referral programme
Quick apply
2d
Transport Operator - 4 on, 4 off
Moran Logistics —Derby
- £27,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- In-person
- Free parking
Quick apply
9d
Compliance Manager
Advance Housing and Support Ltd —Enderby
- Up to £57,383.39 a year
- Full-time
- Hybrid work
- Maintenance
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
11d
Barista
Starbucks —Loughborough
- Weekend availability
- Store discount
- Employee assistance programme

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customer experience manager jobs near mountsorrel, lec

Customer Service Advisor

SIP Industrial Products Ltd -
Shepshed

Quick apply

Job details

Permanent | Full-time
From £28,000 a year
15 hours ago

Benefits

Free parking
Company pension
Employee discount
Sick pay
On-site parking

Qualifications

Customer service
Complaint handling
Microsoft Office
Purchasing
Communication skills
Time management

Full job description

About Us:

For over 50 years, SIP (Industrial Products) Limited has been a flagship supplier of high-quality machinery and equipment to the ever-growing engineering, construction, automotive and agriculture marketplaces.

About the Role:

The core objectives of the Customer Service Advisor role is to work in tandem with Customer Service, Technical and the Service Departments to provide effective technical advice to a network of distributors and end users, by supporting our warranty returns process and managing the customer tickets and providing an excellent customer experience.

Reporting to the Customer Service Manager, you will actively assist our customers and colleagues in finding repair solutions should they have Warranty Issues.

Overall Responsibilities:

Inquiries & Support: Answer incoming calls, emails, or live chats, providing detailed information about products, services, and customer enquiries
Issue Resolution: Investigate and resolve customer complaints, process refunds or replacements, and escalate complex issues to the appropriate department
Order Management: Process customer returns, handle transactions, update accounts, manage the returns process and Carrier claims
Database Maintenance: Update and log customer interactions into the Customer Relationship Management (CRM) system (Freshdesk) and the company ERP system (One Office)
Ticket Management: Review the Customer Service tickets ensuing they are directed to the most relevant internal colleague and host the weekly CS meeting?
Fault Finding: Provide basic engineering and technical support to Distributors & End Users
Warranty Process: Process warranty returns, whilst representing the SIP Warranty Policy where there is a need to do so
Investigate and Diagnose machines with problems and attempt to resolve where possible over the phone and email
Customer Communication: Progress and chase customer escalations to satisfactory resolution
Internal Relationship: Continuous liaison with Sales, Purchasing, Service and Warehouse Departments

Skills & Competencies:

Excellent communication skills - verbal and written
Strong problem-solving and conflict-resolution skills
Ability to manage multiple tasks and prioritise workloads effectively
Analytical mindset with attention to detail
High level of patience and professionalism
Approachable and supportive
A professional and empathetic approach to customer service
Experience of handling complaints and achieving positive customer outcomes

What You Will Bring:

A wealth of experience dealing with customer issues whether face to face or over the phone
Knowledge of basic Microsoft Office functions
A wealth of experience dealing with customer escalations whether face to face or over the phone
Skill of multi-tasking and time management
Understanding of the need to prioritise workload based on level of urgency
A good general knowledge of warranty processes
Excellent telephone manner with the ability to communicate effectively
Ability to work accurately under pressure and meet deadlines
High degree of attention to detail

Benefits:

Company Pension
Employee Discount
Free Parking
Sick Pay
Role-based Training

Schedule:

Monday to Friday
No Weekends

Pay: From £28,000.00 per year

Benefits:

Company pension
Employee discount
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer experience manager jobs in mountsorrel, lec

Customer Service Advisor

Branch Manager Designate

Betting Shop Manager - Leicester Narborough Road

Area Sales Manager

Customer Experience Advisor

Assistant Manager

Customer Service & Operations Manager

Transport and Distribution Manager

Field installation manager

Operations Manager

Outdoor & Large Scale (Commercial Events Manager)

Sales Support Executive

Office Manager

Marketing Manager

Store Manager

Ownership Experience Manager – Customer Community & Loyalty

Sales Manager

Transport Operator - 4 on, 4 off

Compliance Manager

Barista

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