Service specialist Work, Jobs in Neath, Ntl (with Salaries)

Customer Service & Delivery Manager
the lcv group —Swansea
- £30,000 a year
- Full-time
- Management
- Customer service
- Organisational skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
Aftersales Advisor
Tredz Bikes —Llansamlet
- £27,716 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
6d
Sales Assistant
The Vape Escape —Neath
- £10.85 - £12.71 an hour
- Overtime
- Sales
- Customer service
- In-person
- Employee discount
Quick apply
5d
Compliance & Training Officer
Techxi —Mountain Ash
- £30,000 - £35,000 a year
- Full-time
- Driving
- Communication skills
- Free parking
- Bereavement leave
Quick apply
7d
Customer Service Representative
IQUW Group —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
Customer Service Representative
ERS Administration Services —Swansea
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Employee assistance programme
HR Helpdesk Supervisor
South Wales Police —Bridgend
- £33,603 - £39,276 a year
- Full-time
- Human resources
- Annual leave
7d
Complex and Additional Learning Needs Specialist Driver
Neath Port Talbot County Borough Council —Neath Port Talbot
- £25,583 - £27,254 a year
- Part-time
- Hybrid work
- Employee assistance programme
- Employee discount
8d
Service Delivery Specialist
DigiTickets —Swansea
- £27,000 - £32,000 a year
- Full-time
- Hybrid work
- Hospitality
- Analysis skills
- Driving
Quick apply
Senior Scheduling Coordinator
M Group —Swansea
- Analysis skills
- Organisational skills
- IT
- Annual leave
- Employee assistance programme
7d
Team Admin Assistant
National Grid Electricity Distribution —Pentyrch
- £33,967 a year
- Customer service
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
1d
Operational Delivery Professional - Swansea
Department for Work and Pensions —Swansea
- £27,866 a year
- Overtime
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
13d
Care Home Operations Manager - Central
Barchester Healthcare —Grovesend
- Management
- Microsoft Office
- Travel
- Annual leave
- Employee discount
Quick apply
9d
Transport Co-ordinator
The Game Collection —Swansea
- £29,000 - £31,000 a year
- 8 hour shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
1d
Operations Administrator
Bay Cleaning Solutions —Swansea
- From £25,000 a year
- Full-time
- Microsoft Excel
- Schematics
- Customer service
- Free parking
- Sick pay
Quick apply
1d
Operational Support Officer (Band 6/AO)
Health and Safety Executive —Carmarthenshire
- £28,499 a year
- Full-time
- Hybrid work
- Presentation skills
- IT
5d
DWP Self Employment Income and Expense Review Agent - Executive Officer
Department for Work and Pensions —Treforest
- £32,137 a year
- Overtime
- Hybrid work
- Presentation skills
- In-person
- Annual leave
- Employee assistance programme
1d
Male Support Worker - Glan Y Felin (SA8) - Drivers Only
Accomplish —Swansea
- £13.45 - £14.05 an hour
- Full-time
- Military
- Cooking
- Annual leave
- Referral programme
Quick apply
Courier Service Specialist
Evri —Bridgend
- £28,000 - £32,000 a year
- Driving
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Lloyds Banking Group Customer Support - Bridgend
Lloyds Banking Group —Bridgend
- £13,100 - £13,475 a year
- Part-time
- Customer service
- Financial services
- Banking
5d

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Customer Service & Delivery Manager

the lcv group
Swansea

Quick apply

Job details

Full-time
£30,000 a year

Benefits

Health & wellbeing programme
Cycle to work scheme
Employee assistance programme
Employee discount
On-site parking

Qualifications

Management
Operations management
Customer service
Performance management
Organisational skills
Leadership
Time management

Full job description

Customer Service & Delivery Manager

Swansea Office, Riverside House, Normandy Rd, Plasmarl, Swansea SA1 2JA

About GVG

Global Vehicle Group (GVG) is the UK’s largest and most diverse B2B leasing broker. Through our specialist brands – Global Vans, Fleet Alliance, XLCR and LCV Group – we manage over 70,000 vehicles with assets under management exceeding £2.5 billion.

About the lcv group

The lcv group is one of the UK’s leading providers of vehicles. For more than 20 years we have supplied businesses with the best vans at the best prices, and our diverse range has expanded to include cars, fleet services, and flexible hire options.

The Role

As part of our continued growth, we are looking for a confident, organised, and detail-focused Customer Service & Delivery Manager to oversee the day-to-day operations of our Customer Service and Service Delivery functions.

This role is responsible for ensuring the teams consistently achieve targets, deliver excellent customer experience, and maintain high operational standards across all customer touchpoints. The successful candidate will take ownership of operational performance, reporting accuracy, process management, customer escalations, and the smooth coordination of customer documentation and deliveries.

This is a hands-on management role requiring strong organisational skills, accountability, and the ability to lead by example in a fast-paced environment.

What will I be doing

· Manage and support the Customer Service and Service Delivery teams on a daily basis

· Drive team performance against targets, KPIs, and operational objectives

· Monitor productivity, quality, and customer outcomes across both functions

· Provide coaching, guidance, and ongoing support to team members

· Foster a positive, accountable, and customer-focused working culture

Customer Service Operations

· Oversee customer enquiries, requests, and complaint resolution

· Take ownership of customer escalations and ensure timely, professional outcomes

· Ensure all customer interactions are handled efficiently and to a high standard

Service Delivery Operations

· Ensure accurate and timely delivery of customer documentation

· Coordinate and oversee customer deliveries and operational fulfilment

· Maintain high levels of accuracy and attention to detail across all documentation and processes

· Work closely with internal departments to ensure smooth customer journeys

Reporting & Operational Management

· Produce and maintain accurate operational reports

· Track departmental KPIs and provide regular updates to the Head of Customer Experience

· Identify operational issues and implement solutions proactively

· Support process improvement initiatives to increase efficiency and service quality

What do I need to succeed

· Previous experience within a customer service, service delivery, or operational management role

· Automotive industry experience is highly desirable

· Previous people management or team leadership experience is desirable

· Strong organisational and time management skills

· Excellent communication and problem-solving abilities

· Confident managing escalations and difficult customer situations

· High attention to detail and accuracy

· Ability to work in a fast-paced environment and manage multiple priorities

· Strong understanding of operational processes and performance management

Personal Attributes

· Confident and proactive

· Highly organised and dependable

· Customer-focused with a solutions-driven mindset

· Professional and approachable

· Positive attitude with strong leadership presence

· Able to motivate and support teams to achieve results

What we offer

We're going through an exciting part of our journey with lots of opportunity available in a very customer orientated and commercially focussed team;

Great work environment with team, charity and social events
Opportunity for development
Enhanced holidays
Enhanced family leave
Salary sacrifice benefits and product discounts
Health cash plan including access to GP appointments, benefits and EAP

Job Details:

Job Type: Full-time
Location: In person
Working Hours: Monday to Friday, 9:00am – 5:30pm
Salary: £30,000 per annum depending on experience
Monthly bonus scheme based on achieving KPIs

Pay: £30,000.00 per year

Benefits:

Cycle to work scheme
Health & wellbeing programme
On-site parking

Experience:

Customer service or operational management : 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

service specialist jobs in neath, ntl

Customer Service & Delivery Manager

Aftersales Advisor

Sales Assistant

Compliance & Training Officer

Customer Service Representative

Customer Service Representative

HR Helpdesk Supervisor

Complex and Additional Learning Needs Specialist Driver

Service Delivery Specialist

Senior Scheduling Coordinator

Team Admin Assistant

Operational Delivery Professional - Swansea

Care Home Operations Manager - Central

Transport Co-ordinator

Operations Administrator

Operational Support Officer (Band 6/AO)

DWP Self Employment Income and Expense Review Agent - Executive Officer

Male Support Worker - Glan Y Felin (SA8) - Drivers Only

Courier Service Specialist

Lloyds Banking Group Customer Support - Bridgend

I want to receive the latest job alerts for service specialist in neath, ntl

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