Control officer Work, Jobs in Nelson, Lan (with Salaries)

Revenue Protection Officer
United Gas and Power —Guiseley
- Monday to Friday
- Hybrid work
- Microsoft Office
- Analysis skills
- IT
- Annual leave
Quick apply
Trainee or Certificated Enforcement Agent
High Court Enforcement Group —Preston
- Up to £60,000 a year
- Weekend availability
- Travel
- Leadership
- Negotiation
- Health & wellbeing programme
- Annual leave
Quick apply
Payroll Senior Officer Service Control
Lancashire County Council —Preston
- £28,142 - £32,061 a year
- Full-time
- Hybrid work
- Oracle
- Analysis skills
- Communication skills
- Annual leave
- Employee discount
6d
Permit Officer
OCS Group —Manchester
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Maintenance
Quick apply
Data Protection and Compliance Manager
RRG Group —Salford
- £23,322.00 - £31,995.60 a year
- Part-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Trainee Trading Standards Officer
Oldham Council —Oldham
- £28,598 - £31,022 a year
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Profit and Asset Protection Supervisor
JDSPORTS —Rochdale
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee discount
Quick apply
Project Management Officer - Administrator
Softcat —Manchester
- Hybrid work
- Project management
- Organisational skills
- School
- Flexible schedule
5d
Contracts/Project Manager
UK Restoration Services —Burnley
- Full-time
- Management
- Project management
- Contracts
Quick apply
3d
Compliance Officer
Kroo Bank Ltd —Manchester
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Financial services
- Annual leave
Quick apply
9d
Compliance Officer Domestic Heating and Hot Water
OnwardHomes —Accrington
- £43,900 a year
- Call to connect
- Hybrid work
- Maintenance
- Microsoft Office
- Contracts
- Annual leave
- Employee discount
1h
Trading Standards Officer
Oldham Council —Oldham
- £39,152 - £47,181 a year
- Annual leave
- Employee discount
14d
Finance Officer
Siemens Energy —Manchester
- Full-time
- Bachelor's degree
- Business
- Accounting
Team Leader Parent Plus Supported Housing
BRADFORD CYRENIANS —Bradford
- £27,500 a year
- Full-time
- Management
- Supervising experience
- Travel
- Employee discount
Quick apply
Senior Technical Officer
Cornwall Council —Pool-in-Wharfedale
- Part-time
- Hybrid work
- Customer service
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
13d
Accounts Payable Officer - Grade 5
University of Bradford —Bradford
- £28,031 - £30,378 a year
- Full-time
- University
- Communication skills
7d
Senior Enforcement Officer
City of Bradford Metropolitan District Council —Bradford
- £39,862 - £46,142 a year
- Call to connect
- Customer service
- Presentation skills
- Mentoring
6d
Security Officer
MD SECURITY SERVICES LTD —Manchester
- £12.71 - £13.59 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- In-person
Quick apply
1d
Quality Assurance Officer - Transfers Team
interactive investor —Manchester
- From £30,000 a year
- Hybrid work
- Annual leave
- Employee discount
Quick apply
13d
Finance Officer
British Cycling —Manchester
- Up to £28,000 a year
- Full-time
- Hybrid work
- Data entry
6d

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Revenue Protection Officer

United Gas and Power
Guiseley

Quick apply

Job details

Permanent

Benefits

Cycle to work scheme
Annual leave
Company events

Qualifications

Microsoft Office
Analysis skills
IT
Communication skills

Full job description

Overview

As one of the fastest-growing and highest-rated commercial energy suppliers in the UK, we are seeking an experienced Revenue Protection Officer to join our team at our Guiseley, Leeds office.

This role is suited to someone who can take ownership of the end to end complex gas and electricity revenue protection cases, applying strong analytical skills and sound judgement to identify energy theft, progress investigations, and deliver compliant results.

At UGP we aim to attract people from diverse backgrounds to build on our inclusive culture. We welcome applications from everyone regardless of age, race, gender, religion or beliefs, disability, gender identity or sexual orientation.

Responsibilities

Lead identification and prioritisation of revenue protection risks using exception reports, smart meter data, consumption trends, meter reads, and account activity.
Complete desktop investigations and evidence collation (e.g., deep dives, read validation, change of tenancy review, meter technical detail analysis).
Partner with metering agents, data collectors, DNO’s, gas transporters, and field revenue protection teams to commission site activity, review outcomes, and agree next steps.
Calculate estimated consumption, back-bills, and billing adjustments in line with internal policy and regulatory/industry requirements; provide peer review and coaching to improve accuracy.
Raise and oversee requests for meter exchanges, safety checks, reads, and investigations via internal workflows and third-party portals; proactively manage third-party responses to meet SLAs.
Handle sensitive customer contact (phone/email/letter) for escalated or disputed cases, explaining outcomes clearly and agreeing resolution and repayment/settlement options.
Identify and support customers in vulnerable circumstances, ensuring appropriate referrals and reasonable adjustments are applied.
Work closely with Billing, Collections, Customer Service, Complaints, and Legal/Fraud functions to resolve complex cases and prevent repeat loss.
Support quality assurance through case audits/checks, identifying root causes of leakage/rework and recommending control/process improvements.
Support onboarding and coaching of colleagues, sharing best practice and contributing to a consistent approach to decision-making.

The Individual

Experience in revenue protection, revenue assurance, billing, collections, fraud prevention, investigations, or regulated utilities operations.
Strong analytical capability, including interpretation of consumption patterns and (where applicable) smart meter/interval data to identify anomalies and evidence leakage.
Proven ability to own complex cases end to end, applying judgement to evidence and documenting decision rationale to an auditable standard.
Excellent attention to detail with demonstrable accuracy in calculations, case notes, and record keeping.
Confident written and verbal communication skills, including ability to explain outcomes clearly and handle escalated customer interactions.
Ability to priorities’ a varied caseload and deliver against SLAs and quality measures with minimal supervision.
Strong integrity and understanding of confidentiality, data protection, and appropriate escalation for suspected fraud/safety concerns.
Competent IT skills, including MS Office (particularly Excel) and comfort using billing/CRM/case management systems.
Advanced DBS check is required for this role

Join The Team

Competitive salary, based on experience.
Regular company social events.
25 days annual leave, plus bank holidays, with the option to purchase up to 5 additional days per year.
Collaborative working environment.
Career progression opportunities.
Opportunity to grow within an expanding business.
Monday to Friday, 9:00am to 5:00pm, with some hybrid working considered.
Health and well-being cashback scheme.
Cycle to Work scheme.

Company Overview

United Gas & Power (UGP), is a business energy supplier based in Yorkshire that truly puts customer service at the heart of its organisation. We supply businesses across the UK and handle the entire end-to-end switching process to make your switch as hassle free as possible.

Quick apply

Refine Your Search

control officer jobs in nelson, lan

Revenue Protection Officer

Trainee or Certificated Enforcement Agent

Payroll Senior Officer Service Control

Permit Officer

Data Protection and Compliance Manager

Trainee Trading Standards Officer

Profit and Asset Protection Supervisor

Project Management Officer - Administrator

Contracts/Project Manager

Compliance Officer

Compliance Officer Domestic Heating and Hot Water

Trading Standards Officer

Finance Officer

Team Leader Parent Plus Supported Housing

Senior Technical Officer

Accounts Payable Officer - Grade 5

Senior Enforcement Officer

Security Officer

Quality Assurance Officer - Transfers Team

Finance Officer

I want to receive the latest job alerts for control officer in nelson, lan

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