Client director Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Corporate Banking Director
Oro International Bank —Washington
- £8,000 - £13,500 a month
- Full-time
- Business development
- Bachelor's degree
- Business
- Free parking
- Health & wellbeing programme
Quick apply
14d
Project Manager
CrowdHouse Energy Ltd —Newcastle upon Tyne
- £41,813.55 - £50,000.00 a year
- Full-time
- Project management
- Travel
- Leadership
- Free parking
Quick apply
7d
Personal Assistant & Office Manager - LDC
Lloyds Banking Group —Newcastle upon Tyne
- £35,000 - £42,000 a year
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Financial services
8d
Project Manager
Ion Industries —Newcastle upon Tyne
- £30,000 - £375,000 a year
- Full-time
- Project management
- Organisational skills
- Time management
Director of Sales
Staybridge Suites Newcastle —Newcastle upon Tyne
- £50,000 a year
- Weekend availability
- CRM software
- Hospitality
- Management
- Employee assistance programme
- Employee discount
Quick apply
10d
Associate Relationship Manager, Healthcare
Lloyds Banking Group —Newcastle upon Tyne
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Organisational skills
- IT
- Financial services
10d
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Organisation Design and Development Practitioner
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £68,205 a year
- Overtime
- Hybrid work
- Presentation skills
- Annual leave
- Employee assistance programme
9d
Project Administrator
Hewitt Cladding Contractors Ltd —Pelton Fell
- £24,420.00 - £38,395.37 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
8d
Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Sunderland
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Legal Director/Partner - Private Client
Irwin Mitchell —Newcastle upon Tyne
- Leadership
RBC Brewin Dolphin – Regional Strategic Partnership Executive
Royal Bank of Canada —Newcastle upon Tyne
- Full-time
- Business development
- Organisational skills
- IT
Account Director (at one of Newcastle's top creative agencies)
Got The T-Shirt —Newcastle upon Tyne
- Full-time
Quick apply
5d
Associate Director – Ground & Water
WSP —Newcastle upon Tyne
- Part-time
- Hybrid work
- Communication skills
- Flexitime
- Work from home
L'Oréal Luxe Regional Skin Pro, Newcastle Metro (37.5 hours)
l'Oréal —Newcastle upon Tyne
- Full-time
- Merchandising
- Administrative experience
- Bachelor's degree
- Annual leave
- Referral programme
Quick apply
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
10d
Oliver Wyman - Team Assistant - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- Microsoft Powerpoint
- CRM software
- Microsoft Excel
Project Director - Rail
Amey Ltd —Newcastle upon Tyne
- Full-time
- Master's degree
- Project management
- Bachelor's degree
- Annual leave
Quick apply
10d
Business Support Assistant
Walfinch Home Care Newcastle —North Shields
- £13 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
2d

I want to receive the latest job alerts for client director in newcastle upon tyne, twr

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

client director jobs near newcastle upon tyne, twr

Account Director

Teleperformance -
Gateshead

Apply Now

Job details

Full-time

Qualifications

Numeracy
Project management
Account management
Negotiation

Full job description

Overview:

The Role

We are looking for a dynamic and self-motivated Account Director to join our Client Services team. The Account Director will be responsible for driving client quality and continuous improvement, while expanding existing client relationships. The role will involve ensuring clear communications between our clients and Operations, delivery of governance communications, and delivery of weekly, monthly and quarterly business reviews.

Ideal candidates for this role will be flexible with changing and challenging workloads, and be able to demonstrate success in managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance. Applicants should be able to demonstrate solid experience within client services, from either an account management, operations, project management or wider outsourcing perspective.

Essentially, the Account Director will be responsible for ensuring our clients receive all the services we are contracted to provide and is accountable for:

Client Satisfaction
Clear and transparent internal financial awareness
Strong governance
Management of account managers (where applicable)
Delivery of gross margin commitments

Responsibilities

Senior day-to-day client contact
Financial forecasting
Input top line sales and direct costs taken from operations into contribution reporting where applicable
Tracking budget vs actual
Monthly GM tracking
Full action plans where GM falls below target
To identify Farming & Growth opportunities and pass these to the VP Client Services
Ensuring clear communications between the client and internal stakeholders
Contractual commitments and deliverables
Contract Change Notes / Variations
Strong governance – ensuring a clear audit of decisions
Driving continuous improvement agenda, working in partnership with TP Digital colleagues
Overseeing production and accuracy of MI
Invoicing and accounts receivable / aged debt
Working with Operations on tactical delivery / decisions of the account running
Weekly, Monthly and Quarterly review packs
Delivery of weekly, monthly and quarterly business reviews
Monthly / quarterly KSAT dip checks
Implementing client account plans
Change control

Candidate criteria - what we are looking for:

Experience

Solid experience in client services from either an account management, operations, project management or wider outsourcing perspective
Previous experience managing a client in this capacity, understanding their expectations, and delivering change in order to improve performance
Ability to demonstrate how you have added value to a client’s business / service provision (client centricity)
An understanding of the metrics used and the pricing structure in operation within the contact centre environment
Experience of financial forecasting and invoicing
Competencies and specific skills
Solid understanding of how Account Management can influence achievement of business objectives
An understanding of how to work proactively and positively in partnership with both operations and client priorities
Excellent professional interpersonal skills.
The ability to build rapport and trust with clients and colleagues.
The ability to understand and communicate client requirements with a clear, positive and customer-focused message
Ability to influence and negotiate with others
High level of numeracy and literacy
Committed, enthusiastic, positive, resourceful and resilient

Apply Now

Refine Your Search

client director jobs in newcastle upon tyne, twr

Account Director

Corporate Banking Director

Project Manager

Personal Assistant & Office Manager - LDC

Project Manager

Director of Sales

Associate Relationship Manager, Healthcare

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Organisation Design and Development Practitioner

Project Administrator

Business Development Manager (BDM) - Sunderland - Circa 41k Package - 53k OTE Uncapped

Legal Director/Partner - Private Client

RBC Brewin Dolphin – Regional Strategic Partnership Executive

Account Director (at one of Newcastle's top creative agencies)

Associate Director – Ground & Water

L'Oréal Luxe Regional Skin Pro, Newcastle Metro (37.5 hours)

Key Account Manager

Oliver Wyman - Team Assistant - Newcastle

Project Director - Rail

Business Support Assistant

I want to receive the latest job alerts for client director in newcastle upon tyne, twr

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected