client manager Work, Jobs in newcastle upon tyne, twr (with Salaries)

Success Lead
National Learning Group —Metrocentre
- £28,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Management
- English
- Free parking
Quick apply
Regional Manager
WeBuyAnyCar —Newcastle upon Tyne
- Up to £37,500 a year
- Rotating shift
- Management
- Driving
- Leadership
Quick apply
14d
Letting Agent
The Letting Experts —Newcastle upon Tyne
- £70,000 - £100,000 a year
- Remote
Client Success Manager
The Opportunity Group —Newcastle upon Tyne
- Remote
Quick apply
L&D Services Manager
Sopra Steria —Newcastle upon Tyne
- £45,000 - £50,000 a year
- Hybrid work
- Management
- Analysis skills
- Annual leave
Operations Manager
RMT —Newcastle upon Tyne
- Team management
- Organisational skills
- Communication skills
Quick apply
Vending Sales Manager
Templeman Retailing & Vending Ltd —Cramlington
- From £40,000 a year
- Full-time
- Sales
- Salesforce
- Business development
Quick apply
5d
Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Newcastle upon Tyne
- £35,875 a year
- Full-time
- Microsoft Outlook
- In-person
- Negotiation
- Referral programme
Quick apply
Account Director
Teleperformance —Gateshead
- Full-time
- Project management
- Negotiation
Cluster Meeting & Events Manager
MHDV —Newcastle upon Tyne
- Microsoft Outlook
- Sales
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
People Partner
Sumer —Newcastle upon Tyne
- Hybrid work
- Management
- Human resources
- Organisational skills
Quick apply
Executive Assistant to Managing Director
National Learning Group —Metrocentre
- From £35,000 a year
- Full-time
- Microsoft Office
- Administrative experience
- QuickBooks
- Free parking
Quick apply
2d
Travel Operations Coordinator
Yuceer Turizm —Newcastle upon Tyne
- £148,000 a year
- Full-time
- Hospitality
- Hotel
- Travel
- Employee discount
- Life insurance
Quick apply
11d
Operations Manager
RMT Accountants & Business Advisors —Newcastle upon Tyne
- Team management
- Organisational skills
- Communication skills
General Manager - Residential Sector
Synced —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
13h
Team Leader - Havelock Place
EveryDay Care & Support —Newcastle upon Tyne
- Hybrid work
Quick apply
Trainee Psychological Wellbeing Practitioner - Newcastle University/Newcastle
Vita Health Group —Newcastle upon Tyne
- £27,872 a year
- Administrative experience
- Bachelor's degree
- Time management
2d
Client Relations Account Manager - 12 Month FTC
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Organisational skills
- Time management
Quick apply
Deputy Facilities Manager
ABM UK —Cramlington
- Full-time
- IT
- Leadership
- Communication skills
- Employee discount
Quick apply
Operations Manager
Aspens —Newcastle upon Tyne
- £50,000 a year
- Full-time
- Hospitality
- Computer skills
- Leadership

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Success Lead

National Learning Group -
Metrocentre

Quick apply

Job details

Permanent | Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension
Transport links
On-site parking

Qualifications

Microsoft Excel
Management
English
Data management
AI
Leadership
Teaching

Full job description

The Role

The Success Lead manages a multi-functional team of 6/7 staff who serve our cohort of around 1200 students and families as well as our 300+ strong tutor network. Servicing markets in the UK and Asia this vital role is focused on driving high levels of engagement, support and compliance in these vitally important groups.

This is a full-time, in-office role based near the Metro Centre in Gateshead.

The Person

This role would be ideal for a dynamic and experienced team manager, with a focus on high performance, continuous improvement and driving process efficiencies. You should also be comfortable analysing data trends, coaching and developing others, and collaborating across functions. This is an excellent opportunity to make a real difference in a small but rapidly scaling business.

Summary of Responsibilities:

Lead a team of support staff to deliver exceptional support and engagement to students, families and tutors.
Drive best-match allocations of students and tutors within SLA
Provide operational oversight for the international (Asia/TEFL) business unit
Accountable for driving Tutor Success, compliance and coordination through induction, training, and ongoing engagement.
Work closely with the People Team to ensure the active tutor pool meets forecast demand by subject, level, and availability window
Work closely with Revenue Operations to maintain financial integrity across allocations, lesson logging, and billing
Act as the senior escalation point for complex student, parent, or tutor matters
Use CRM data to identify bottlenecks, diagnose conversion drop-off points, and drive measurable improvements
Maintain compliance with safeguarding, data protection, and operational standards at all times
Coach and develop team members responsible for allocations, scheduling, and student engagement
Contribute to platform and process improvements, including the integration of AI and automation tooling where it improves operational outcomes
Maintain and promote a high-performance, high-accountability team culture

About National Learning Group

National Learning Group (NLG) is one of the UK's leading tutoring providers, delivering personalised 1-to-1 tuition to thousands of students every year through a network of vetted, managed tutors. We are a previous National Tutoring Awards winner and a consecutive finalist, working with private clients, schools, and local authorities nationwide.NLG has ambitious growth plans over the next 3 to 5 years, scaling its student volume, expanding into new service lines including alternative provision, and building out the operational and technology infrastructure needed to support that trajectory. The Success Lead will play a central role in delivering this growth.

Essential

2+ years in a lead or senior role within a high-volume fulfilment, customer success, or service delivery environment
Demonstrable experience managing SLAs and operational KPIs
Track record of using data (conversion, attendance, retention, utilisation) to identify and resolve bottlenecks
Experience leading, coaching and developing others
Strong CRM proficiency, including reporting and workflow configuration
Proven performance against quality and compliance standards
Confident escalation handling with parents, customers, or external stakeholders
Ability to operate calmly and decisively under operational pressure

Desirable

Experience in education, tutoring, or a regulated youth-facing environment
Experience acting as a Designated Safeguarding Lead (DSL) or significant exposure to high-level safeguarding leadership and complex case management in an educational or regulated youth-facing environment
Experience designing or improving onboarding or matching processes
Working knowledge of AI tooling applied to operational workflows (automation, prompt-based workflows, AI-assisted matching or triage)
Intermediate or above in Microsoft Excel
Experience supporting a business through scaling or operational transformation

Why This Role Matters

NLG is entering an ambitious growth phase backed by external investment, with clear plans to scale significantly over the next 3 to 5 years. Delivering that growth depends on the operational engine the Success Lead owns. This is a commercially significant role with a clear path to senior operational leadership as the business scales. The right candidate will be ambitious, accountable, and motivated by being measured on outcomes that directly drive the company's growth.

Competitive Salary - negotiable, depending on experience and fit
Flexible Holidays - 31 days (incl. bank holidays) plus the option to buy up to an additional 5 days holiday per year
Collaborative environment
Casual dress code
Free & on-site parking
Strong transport links
Company pension
Health Cash Back Plan
37.5 hours per week
Monday to Friday

Safeguarding

We are committed to safeguarding and promoting the welfare of children and young people. This post is subject to safer recruitment practices, including an Enhanced DBS check, satisfactory references, and pre-employment screening. As part of this process, all applicants will be required to complete a self-declaration of any criminal convictions, cautions, reprimands or other information that may be relevant to working with children.

Salary / Rate

£28,000 to £32,000 a year (DOE)

Reporting To

Operations Director

How to Apply:

If you’re ready to join a team that values dedication, collaboration, and excellence, we’d love to hear from you! The National Learning Group is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Job Types: Full-time, Permanent

Pay: £28,000.00-£32,000.00 per year

Application question(s):

Are you based in the North East of England?
What is your salary expectation?

Experience:

Leadership: 2 years (required)
Data management: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

client manager jobs in newcastle upon tyne, twr

Success Lead

Regional Manager

Letting Agent

Client Success Manager

L&D Services Manager

Operations Manager

Vending Sales Manager

Business Development Manager (BDM) - Newcastle- Circa 41k Package - 53k OTE Uncapped

Account Director

Cluster Meeting & Events Manager

People Partner

Executive Assistant to Managing Director

Travel Operations Coordinator

Operations Manager

General Manager - Residential Sector

Team Leader - Havelock Place

Trainee Psychological Wellbeing Practitioner - Newcastle University/Newcastle

Client Relations Account Manager - 12 Month FTC

Deputy Facilities Manager

Operations Manager

I want to receive the latest job alerts for client manager in newcastle upon tyne, twr

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