Customer experience specialist Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Customer Service Expert - Gateshead onsite (Government Contract)
Teleperformance —Gateshead
- £24,784.50 a year
- Full-time
- Customer service
- Contracts
- Typing
- Employee discount
- Referral programme
Customer Assistant
Lidl —Newcastle upon Tyne
- £13.45 - £14.45 an hour
- Full-time
- Customer service
- Bakery
- Store discount
- Employee discount
1d
Senior Accessibility Specialist
HM Revenue and Customs —Newcastle upon Tyne
- £45,544 - £49,523 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Continuous improvement
- Work from home
12h
PSRA Specialist
AkzoNobel —Gateshead
- Microsoft Excel
- Data analysis skills
- English
Reception Administrator
UpNorth Group Ltd —Gateshead
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Accounting
- Free parking
Quick apply
14d
Client Experience Host
The Watches of Switzerland Group —Newcastle upon Tyne
- Part-time
- Hospitality
- Sales
- Organisational skills
- Employee assistance programme
Operations Coordinator
EnviroRod Limited —Newcastle upon Tyne
- £15.00 - £17.50 an hour
- Part-time
- Hybrid work
- Analysis skills
- Flexitime
- Work from home
Quick apply
2d
Project Coordinator
Metal Services LTD —Blaydon
- £25,000 - £30,000 a year
- Full-time
- CAD
- Windows
- Microsoft Office
- Free parking
- Annual leave
Quick apply
9d
IT Support Assistant
Reeves Independent —Newcastle upon Tyne
- £27,000 a year
- Full-time
- Customer service
- Computer networking
- IT
Quick apply
8d
Crew Administrator
Voly Limited —Newcastle upon Tyne
- £30,000 - £35,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Health & wellbeing programme
- Life insurance
Quick apply
1d
Field Scheduling Specialist (Customer Services)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Oracle
- Communication skills
- Employee discount
- Referral programme
Quick apply
Specialist: Full-Time, Part-Time, and Part-Time Temporary
Apple —Gateshead
- Temporary
- Customer service
Sales Advisor
Bodypower Sports plc Fitness Superstore —Gateshead
- £12.75 an hour
- Part-time
- Bilingual
- Sales
- Merchandising
- Free parking
- Employee discount
Quick apply
10d
Reward Advisor
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Presentation skills
- Annual leave
1d
eCommerce Executive
GNOC Ltd —Durham
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Social media management
- Communication skills
- Free parking
- Flexitime
Quick apply
14d
Sales Assistant
TGJones —Newcastle upon Tyne
- £8.00 - £12.71 an hour
- Part-time
- School
- Employee assistance programme
- Employee discount
Quick apply
9d
Payments Specialist
ExpenseIn —Newcastle upon Tyne
- £35,000 - £40,000 a year
- Hybrid work
- Analysis skills
- APIs
- Financial services
- Annual leave
Quick apply
Customer Support Specialist - Sage HCM
Sage —Newcastle upon Tyne
- Hybrid work
- Analysis skills
- Communication skills
- Annual leave
6d
Retention & Quality Specialist
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,000 - £26,000 a year
- Full-time
- Communication skills
- Employee discount
- Referral programme
Quick apply
Head of Security Vetting (Operations)
Department for Work and Pensions —Newcastle upon Tyne
- £57,946 - £74,005 a year
- Overtime
- Presentation skills
- Continuous improvement
- Human resources
- Annual leave
- Employee assistance programme
7d

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Customer Service Expert - Gateshead onsite (Government Contract)

Teleperformance -
Gateshead

Apply Now

Job details

Full-time
£24,784.50 a year

Benefits

Cycle to work scheme
Company pension
Employee discount
Referral programme

Qualifications

Customer service
Contracts
Typing

Full job description

Overview:

Would you like to make a difference to someone’s life?

Are you driven to serve a real purpose, helping people as we face the terrible hardships and difficulties of the cost of living crisis?

If you said yes to these questions then this challenging yet rewarding role is for you.

We are looking for a team of experienced Full time Inbound Telephone Customer Service Specialists to join our TP family for one of our government campaigns. This is an office-based Telephone role in our Gateshead office and work from home will not be available.

Role: Telephone Customer Service Expert
Site: Tyne River House Gateshead, NE11 9SZ
Start Date:03.08.2026

Contract: Full-Time
Training Duration: 10 days, Monday to Friday (full time training must be attended 9am-5:30pm)

Hours: 37.5 hours per week
Shifts: Monday – Friday 8:00am to 18:15 ( 8-4 / 9-5 / 10-6 )

NO WEEKEND WORKING and NO BANK HOLIDAYS.
Salary: £24,784.50

What does my role involve?

You will be working in a lively, vibrant and rewarding environment.
Your day will start by signing into your systems, making sure you are ready for the fast paced day ahead.
- As a Telephone Customer Service Specialist you will provide excellent service to a diverse range of customers and employers.
- You will be working on an inbound Telephone channel helping customers who are inquiring about employment status in line with government guidelines, general claims, payments, advances and impact of Covid-19/government support, change of details/circumstances, new Universal Credit claims and appointment-related queries.
- You will make a difference to people’s lives by informing customers of benefit payments to help with living costs, which may be available to those on a low income, or who are out of work or cannot work.

What do we need from you?

Strong verbal and written skills with the ability to show attention to detail
Ability to establish excellent customer relationships in a fast-paced environment.
A can-do attitude with the ability to interact with lots of different people.
Professional and friendly telephone manner with the ability to show empathy when needed.
Customer Service experience.
Experience of working within a target driven environment to a high standard
PC skills, and the ability to navigate multiple systems competently, with ease
A good consistent typing speed and the ability to multi task.
Take ownership of situations with positivity, resilience and a dedicated approach to providing service excellence.
- Ability to work within a fast paced, challenging and rewarding environment.

What you get from us -

Perks at Work – Savings Discounts / Free Online Classes
Help@Hand - Savings Discounts / Podcast / Wellbeing Recourses / Webinars / Access to; GP’s, Mental Health Support, Financial Advice, Legal Advice
Critical Illness – up to £10,000
Cycle to Work Scheme
Eyecare support voucher
Holiday Purchase Scheme
Length of Service Awards
Workplace Pension
Monthly Inspire Awards – For the best of the best
Refer-A-Friend earns up to £1,200 for you
Monthly Wellbeing Webinars
Dedicated Employee Experience Progress – Here to support TP journey

The role you are applying for, requires that you are vetted to Baseline Personnel Screening Standard (BPSS).

If your application is successful, you will ask you to provide documents/evidence to allow us to perform the below checks:

Identity check
Nationality and Immigration Status (including the entitlement to undertake the work we are offering)
Basic Criminal Records Check
Employment/Academic History Check - for a period three years leading up to your application.

We will require documented evidence of your three year history. employer/education references, payslips/P45, other evidence of salary payments. If you had any gaps in work/education during this time, we will need evidence of what your activity was, e.g. travel, study, unemployment, volunteering etc. If your application is successful, we will provide you with a list of acceptable documents and how you can send them to us.

Please note that if you are selected for the role, we will require all documents/evidence before we can confirm your start date with us. All screening and evidence must be completed satisfactorily before commencement of employment. We strongly recommend you start to compile this information so you have it ready to supply when needed

If you think you match the above, want to make a difference and have a desire to help resolve complex issues then please APPLY TODAY to create your application and a member of our friendly recruitment team will be in touch with you within 48 hours!

#Priority

Apply Now

Refine Your Search

customer experience specialist jobs in newcastle upon tyne, twr

Customer Service Expert - Gateshead onsite (Government Contract)

Customer Assistant

Senior Accessibility Specialist

PSRA Specialist

Reception Administrator

Client Experience Host

Operations Coordinator

Project Coordinator

IT Support Assistant

Crew Administrator

Field Scheduling Specialist (Customer Services)

Specialist: Full-Time, Part-Time, and Part-Time Temporary

Sales Advisor

Reward Advisor

eCommerce Executive

Sales Assistant

Payments Specialist

Customer Support Specialist - Sage HCM

Retention & Quality Specialist

Head of Security Vetting (Operations)

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