Support analyst Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Technical Support Analyst
MB&G Insurance —Wallsend
- £30,000 - £35,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Free parking
- Employee discount
Quick apply
1d
Public Insight Analyst
Northumbria Police —Newcastle upon Tyne
- £36,066 - £41,028 a year
- Full-time
- Microsoft Excel
- Analysis skills
- No degree
- Work from home
- Employee discount
6d
Associate Product Usage Analyst (UK Remote)
Turnitin, LLC —Newcastle upon Tyne
- Full-time
- Remote
- Microsoft Excel
- Customer service
- Analysis skills
- Annual leave
- Flexitime
Quick apply
Central Services Analyst
Admiral Slots —Gateshead
- £28,000 a year
Quick apply
7d
Cyber Security Analyst L1
Aspire Technology Solutions —Gateshead
- £33,350 - £39,100 a year
- Night shift
- Travel
- IT
- Communication skills
- Free parking
- Annual leave
Quick apply
Business Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Hybrid work
- University
- Agile
- IT
Data Analyst
HM Revenue and Customs —Newcastle upon Tyne
- £37,682 - £40,705 a year
- Part-time
- Hybrid work
- English
- SQL
- Presentation skills
- Work from home
6d
Integration Analyst
Newcastle University —Newcastle upon Tyne
- £36,636 - £46,049 a year
- Full-time
- Azure
- Windows
- SQL
1d
Safer Gambling Analyst
LeoVegas UK —Newcastle upon Tyne
- Full-time
- Hybrid work
- Customer service
- English
- Communication skills
- Free parking
- Annual leave
Fraud Prevention Analyst
Worldpay (UK) Limited —Gateshead
- Bachelor's degree
- Business
Quick apply
CDD Data Delivery Analyst
Worldpay (UK) Limited —Gateshead
- Hybrid work
- Microsoft Excel
- SQL
- Analysis skills
Quick apply
24/7 IT Analyst
Aspire Technology Solutions —Gateshead
- £28,200 - £36,000 a year
- Full-time
- Travel
- Organisational skills
- Free parking
- Annual leave
Quick apply
Business Analyst - Data and Analytics
iamproperty & iamsold —Newcastle upon Tyne
- Full-time
- Azure
- Organisational skills
- Agile
- Annual leave
Quick apply
10d
Compliance analyst
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £41,375 a year
- Part-time
- Presentation skills
- Organisational skills
- Communication skills
8d
Farming Statistics Analysts
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £34,765 - £37,080 a year
- Part-time
- Microsoft Excel
- Microsoft Access
- Doctoral degree
Finance Analyst
Adient Seating Ltd —Sunderland
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply
7h
Relief CCTV Investigations Analyst
ASEL —Gateshead
- £13.86 an hour
- Computer literacy
- Analysis skills
- Communication skills
- Employee assistance programme
- Employee discount
SHE Data Analyst & Systems Officer
BAE Systems —Sunderland
- £39,955 a year
- Microsoft Office
- Analysis skills
- IT
4d
Business Analyst
LSL Property Services —Newcastle upon Tyne
- Full-time
- Microsoft Excel
- Data analysis skills
- SQL
QAT Analyst (SC Cleared)
Scrumconnect Consulting —Newcastle upon Tyne
- £45,000 - £55,000 a year
- Engineering
- Analysis skills
- JavaScript
18h

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support analyst jobs near newcastle upon tyne, twr

Technical Support Analyst

MB&G Insurance
Wallsend

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year
1 day ago

Benefits

Free parking
On-site gym
Company pension
Company events
Private medical insurance
Employee discount
Life insurance
Referral programme
On-site parking

Qualifications

Jira
Desktop support
TCP
Azure
Operating systems
Customer service
Windows
Technical support
ITIL
IT support
Computer networking
DNS
SharePoint
ServiceNow
TCP/IP
Communication skills
Active Directory
Intune
Help desk
VPN

Full job description

Job Title: Technical Support Analyst

Our business has a great opportunity that has arisen for a full time, experienced individual to join our team in Newcastle. The role of Technical Support Analyst is a fantastic opportunity for anyone who is looking to take the next step forward in their current role, or for an individual experienced in a hands-on technical support or service desk environment who is looking for more autonomy and challenge in their day-to-day job.

Working for a well-established local firm, you will be afforded the opportunity to not only be part of the journey, but help in deciding which directions the firm goes in.

Job Summary

A permanent role provides first- and second-line technical support to users across the business, working closely with internal teams and outsourced IT providers. The role ensures systems remain available, reliable and secure, while also helping to support project teams with their technical requirements and assist with system setup, testing, and implementation activities.

Key Tasks of role:

Provide technical support to users via phone, email, and chat channels
Diagnose and troubleshoot hardware, software, and network issues in a timely manner
Log, manage, and update incidents using helpdesk or ticketing systems
Work alongside outsourced IT support providers to coordinate issue resolution
Escalate complex or unresolved issues to internal teams or third-party vendors
Install, configure, and maintain IT systems, devices, and business applications
Support project delivery by assisting with system Improvements, setups, testing, and rollouts
Communicate solutions clearly to users, avoiding technical jargon where possible
Maintain accurate documentation of issues, fixes, and support procedures
Identify recurring issues and recommend improvements to systems and processes

The above is not an exhaustive list of duties and you will be expected to perform different tasks as necessitated by your changing role within the organisation and the overall business objectives of the organisation

Required Knowledge and Technical Skills

2-3 years’ experience in a hands-on technical support or service desk environment

Strong troubleshooting and problem-solving skills

Experience with helpdesk or ticketing systems and familiarity with ITIL processes

Working knowledge of Windows environments and common business applications

Experience supporting users in a business environment

Ability to work collaboratively with internal teams and third-party providers

Experience supporting cloud-based environments (e.g. Microsoft Azure)

Strong communication skills, with the ability to explain technical issues to non-technical users

Microsoft 365 suite - including exchange, teams, SharePoint

Active Directory/Entra ID

Windows operating systems (desktop/laptop support)

Basic networking knowledge (e.g. TCP/IP, DNS, VPNs)

Endpoint/device management tools (e.g. Intune – desirable)

Helpdesk/ticketing systems (e.g. ServiceNow, Jira Service Management)

Customer-focused and responsive

Proactive and solution-oriented

Well-organised with strong attention to detail

Able to manage multiple priorities effectively

Committed to continuous improvement

Pay: £30,000.00-£35,000.00 per year

Benefits:

Company events
Company pension
Employee discount
Free parking
Life insurance
On-site gym
On-site parking
Private medical insurance
Referral programme

Work Location: In person

Quick apply

Refine Your Search

support analyst jobs in newcastle upon tyne, twr

Technical Support Analyst

Public Insight Analyst

Associate Product Usage Analyst (UK Remote)

Central Services Analyst

Cyber Security Analyst L1

Business Analyst

Data Analyst

Integration Analyst

Safer Gambling Analyst

Fraud Prevention Analyst

CDD Data Delivery Analyst

24/7 IT Analyst

Business Analyst - Data and Analytics

Compliance analyst

Farming Statistics Analysts

Finance Analyst

Relief CCTV Investigations Analyst

SHE Data Analyst & Systems Officer

Business Analyst

QAT Analyst (SC Cleared)

I want to receive the latest job alerts for support analyst in newcastle upon tyne, twr

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