System support specialist Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
Support Specialist
Ion Industries —Newcastle upon Tyne
- Full-time
- Hybrid work
- Annual leave
ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne
Beacon Support —Newcastle upon Tyne
- £35 an hour
- University
- Education
- Bachelor's degree
- Flexible schedule
Quick apply
Integration Support Specialist
Bede Gaming —Newcastle upon Tyne
- Hybrid work
- Azure
- JavaScript
- Software development
- Annual leave
- Employee assistance programme
Quick apply
Project Support Officer
North Tyneside Council —North Tyneside
- £26,253 - £27,254 a year
- Full-time
- Customer service
- Contracts
- IT
4d
Data Centre and Connectivity Technician
Newcastle Building Society —Newcastle upon Tyne
- £33,709 - £43,783 a year
- Full-time
- Analysis skills
- Continuous improvement
- Computer networking
Logistics Specialist
Baker Hughes —Newcastle upon Tyne
- Full-time
- Hybrid work
- Microsoft Excel
- Computer skills
- Flexible schedule
- Life insurance
Technical Admin Assistant
Origin —Newcastle upon Tyne
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
- Work from home
- Sick pay
Quick apply
4d
Customer Support Specialist
ExpenseIn —Newcastle upon Tyne
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
1d
Information Governance Manager
Somerset Bridge Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Management
- Presentation skills
- Financial services
- Annual leave
- Referral programme
Quick apply
Operations Manager - Specialist Capabilities
North East Ambulance Service NHS Foundation Trust —Hebburn
- £49,387 - £56,515 a year
- Full-time
9d
Healthcare Science Associate
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —North Shields
- £28,392 - £31,157 a year
- Weekend availability
- Laboratory experience
- Mentoring
- Organisational skills
2d
Apprentice Operational Support Officer (Band 6/AO)
Health and Safety Executive —Newcastle upon Tyne
- £28,499 a year
- Full-time
- Hybrid work
- English
- Presentation skills
- IT
12d
Sea Logistics Customer Care Specialist
Kuehne+Nagel —Newcastle upon Tyne
- Microsoft Excel
- Customer service
- Microsoft Office
- Employee assistance programme
Housing Support Worker
Changing Lives —Newcastle upon Tyne
- £26,675 a year
- Monday to Friday
5d
Product Specialist - Theory Test Content
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £35,663 a year
- Part-time
- Hybrid work
- Microsoft Excel
- English
- Presentation skills
- Annual leave
- Employee assistance programme
11d
Government Counter Fraud Profession Centre of Learning - GCFP Training Coordinator
Cabinet Office —Newcastle upon Tyne
- £37,922 - £41,992 a year
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Excel
- Annual leave
2d
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Account Development Manager - NHS Fleet Solutions
Northumbria Healthcare - NHCT Northumbria Healthcare NHS Foundation Trust —Seaton Delaval
- £48,117 a year
- Full-time
Specialist Practitioner Urgent Care
North East Ambulance Service NHS Foundation Trust —Newcastle upon Tyne
- £49,387 - £56,515 a year
- Full-time
2d

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system support specialist jobs near newcastle upon tyne, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

system support specialist jobs in newcastle upon tyne, twr

Technical Support Specialist

Support Specialist

ASC Specialist Study Skills Tutor (Higher Education) - Northumbria, Newcastle upon Tyne

Integration Support Specialist

Project Support Officer

Data Centre and Connectivity Technician

Logistics Specialist

Technical Admin Assistant

Customer Support Specialist

Information Governance Manager

Operations Manager - Specialist Capabilities

Healthcare Science Associate

Apprentice Operational Support Officer (Band 6/AO)

Sea Logistics Customer Care Specialist

Housing Support Worker

Product Specialist - Theory Test Content

Government Counter Fraud Profession Centre of Learning - GCFP Training Coordinator

System Installation Supervisor

Account Development Manager - NHS Fleet Solutions

Specialist Practitioner Urgent Care

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