Technical lead Work, Jobs in Newick, Esx (with Salaries)

Second Line Support Leader
Hastings Direct —Bexhill
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
Field Sales Executive – Lighting, Smart Building & IoT
Keywave Technology Ltd. —Brighton and Hove
- £1,500 - £5,000 a month
- Temporary
- Hybrid work
- Business development
Quick apply
3d
Simulator Maintenance Engineer - Shift Lead
Quadrant Systems Limited —Burgess Hill
- Full-time
- Engineering
- In-person
- Leadership
- Life insurance
Quick apply
13d
Continuous Improvement Lead
Servomex —Crowborough
- £60,000 - £70,000 a year
- Full-time
- Continuous improvement
- Travel
- Mentoring
- Free parking
- Annual leave
HubSpot Manager
Focus Group —Shoreham by Sea
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Analysis skills
Quick apply
Data Enrichment Manager
Somerset Bridge Group —East Grinstead
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Analytics
- Annual leave
- Referral programme
Quick apply
IT and Cyber Presales Consultant
Focus Group —Shoreham by Sea
- £50,000 - £62,000 a year
- Full-time
- Hybrid work
- Azure
- Travel
Quick apply
14d
Store Director- Brighton
Decathlon UK —Brighton
- £35,850 - £40,000 a year
- Merchandising
- Recruiting
- Organisational skills
- Employee discount
7d
Simulator Maintenance Engineer - Shift Lead - Job Share
Quadrant Systems Limited —Burgess Hill
- 12 hour shift
- Engineering
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
13d
CRM Project Manager
Cats Protection —Haywards Heath
- Up to £56,655.95 a year
- Full-time
- CRM software
- Annual leave
13d
Senior Manager Enterprise Applications & ERP
KILLSTAR —Hove
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- AI
- Employee assistance programme
- Employee discount
Head of Commercial
Littlewood —Battle
- £90,000 - £110,000 a year
- Hybrid work
- Continuous improvement
- Contracts
- Budgeting
Quick apply
Senior Simulator Engineer - Job Share
Quadrant Systems Limited —Burgess Hill
- Part-time
- Engineering
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
13d
Business Process Expert - End to End Process Lead
Atlas Copco Group —Burgess Hill
- Hybrid work
- Databases
- Analysis skills
- Continuous improvement
5d
Senior Simulator Engineer
Quadrant Systems Limited —Burgess Hill
- Full-time
- Engineering
- In-person
- Leadership
- Free parking
- Life insurance
Quick apply
13d
Solution Architect (Cloud and AI)
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- AI
- Communication skills
- Annual leave
Lead Consultant
Planon —Brighton
- £43,092 - £66,072 a year
- Hybrid work
- English
- Mentoring
13d
Senior Risk Pricing Analyst
Somerset Bridge Group —East Grinstead
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Annual leave
- Referral programme
Quick apply
Software Engineer Manager
Brighton & Hove City Council —Hove
- £57,755 - £63,123 a year
- Full-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
4d
IT operations coordinator
Service Box Group Limited —Brighton and Hove
- £35,000 - £45,000 a year
- Full-time
- Organisational skills
- In-person
- Gym membership
- Sick pay
Quick apply
1d

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Second Line Support Leader

Hastings Direct -
Bexhill

Apply Now

Job details

Full-time

Benefits

Cycle to work scheme
Annual leave
Company pension
Private medical insurance

Qualifications

IT team management
Performance management
Continuous improvement
Information technology team management
Leadership
Team motivation leadership
Communication skills
Internal quality assurance
Operations leadership experience
Help desk
Rota coordination

Full job description

We’re looking for an experienced Technology Services Leader to take ownership of Second Line Support services across the organisation. This is a hands-on leadership role with real influence over how technology services are delivered, governed, and continuously improved, while role-modelling the Hastings Way.

You’ll be responsible for leading a specialist Second Line Support team, delivering high-quality technical support that enables colleagues to work effectively every day. If you’re a confident people leader with strong operational experience in Second Line or Desktop Support, this role offers the opportunity to make a meaningful impact.

This is a 6-month fixed term contract and you will need to be in either our Bexhill or Leicester site 3 days per week.

About the role

Leadership & People Management

Lead and inspire the Second Line Support team, setting clear direction, priorities, and expectations in line with the Hastings Way.

Line manage specialists, ensuring strong performance, engagement, and professional development.

Carry out regular 1‑to‑1s, wellbeing check‑ins, performance reviews, and development conversations.

Build resilient, high‑performing teams with a clear focus on succession, capability, and continuous improvement.

Manage capacity, rotas, absence, and service continuity to meet business demand.

Second Line Support Leadership

Lead Second Line Support services, ensuring effective triage, resolution, and escalation of incidents and requests.

Maintain business‑as‑usual operations while managing peaks in demand and major incidents.

Ensure SLAs, KPIs, and quality standards are consistently achieved and improved.

Act as an escalation point for complex technical and service issues.

Drive first time fix improvements and strong knowledge sharing between Second and First Line teams.

Operational Excellence & Continuous Improvement

Identify inefficiencies, risks, and service gaps across Second Line Support services.

Lead service improvement initiatives, automation, and process optimisation.

Use data and reporting to provide insight into service performance, quality, demand, and risk.

Support IT and business‑led projects, ensuring smooth transitions into business‑as‑usual operations.

Governance, Risk & Quality

Ensure services are compliant with IT governance, security, audit, and regulatory requirements.

Maintain high-quality documentation across services and operational processes.

Conduct assurance activities to protect data integrity and service standards.

About you

Recent, demonstrable leadership or managerial experience, with direct responsibility for people and performance.

Proven Second Line experience in an IT service environment.

Confident decision‑maker with excellent communication and stakeholder‑management skills.

Comfortable leading teams in fast‑paced, operational environments.

Unfortunately we are unable to progress with candidates that require sponsorship at this time.

What we offer

Join us and you’ll find a different way of doing things. We call it the 4Cs. We focus on getting it right for our colleagues, customers, company, and community. As one of our colleagues, you’ll be helping to drive our growth, so in return, we’ll give you all the support, training and development you need. Not to mention plenty of recognition and rewards, and the scope to voice your ideas and put them into practice.

Reward

Salary – Attractive salary based on experience (pay reviews also completed each year)

Competitive Bonus Scheme - All colleagues are eligible for our annual 4Cs performance bonus, which is usually paid in March. The scheme is based on Hastings’ performance against our business goals and your own personal performance.

Physical Wellbeing – We like to help our colleagues take a proactive approach in keeping themselves well, that’s why we fund our colleagues to be able to claim against everyday health care through our healthcare cash plan.

Financial Wellbeing – As well as providing you with 4x your salary with our life assurance cover and income protection at no extra cost, pension contribution match up to 10%, we are proud to provide you with an AWARD WINNING package which includes – discounts and cashback at everyday retailers and on our own products, fee free independent mortgage advice, and free access to financial wellbeing support.

Mental Wellbeing Programme - At Hastings Direct we understand that mental health cannot not be scheduled, that’s why we have a range of support to help you keep yourself well. We have the thrive mental health app, our colleague assistance programme available 24/7, our own in-house mental health first aiders, support groups and a dedicated team to make sure we are covering your needs

There's more! – 25 days annual leave +bank holidays, with the option to buy or sell one of your contracted weeks, access to private healthcare, dental plans, discounted health assessments, cycle to work and tech schemes, discounted and free onsite facilities, social events throughout the year and much more. Most of our benefits and wellbeing resources are available to colleagues from their first day whilst some optional benefits, which involve committing to a 12-month payment schedule, are available as soon as you have completed your probationary period.

Our 4Cs principles are simple: we believe by creating the right culture for our colleagues and giving them the right tools to do their job, we’ll deliver good outcomes for every customer, helping us to grow the company profitably and sustainably and allowing us to invest in the communities we serve.

We deliver good outcomes for our customers every time by providing great products at the right price with our simple and straightforward service. We treat customers like we want to be treated - fairly, respectfully and with their best interests at heart.

Hastings Group is an equal opportunities employer which means we treat people fairly. We welcome applications from all suitably skilled persons regardless of their gender, age, race, disability, ethnic background, religion/belief, sexual orientation, gender reassignment or marital/family status. Please also note that we have a thorough referencing process, which includes credit and criminal record checks.

At Hastings Direct, we’re committed to creating an inclusive environment where everyone has the opportunity to succeed. If you require any reasonable adjustments during the recruitment process, we encourage you to be open with us. Our recruitment team is here to provide the support you need to ensure a fair and accessible experience for all.

Job posting end date:

30/08/2026

Apply Now

Refine Your Search

technical lead jobs in newick, esx

Second Line Support Leader

Field Sales Executive – Lighting, Smart Building & IoT

Simulator Maintenance Engineer - Shift Lead

Continuous Improvement Lead

HubSpot Manager

Data Enrichment Manager

IT and Cyber Presales Consultant

Store Director- Brighton

Simulator Maintenance Engineer - Shift Lead - Job Share

CRM Project Manager

Senior Manager Enterprise Applications & ERP

Head of Commercial

Senior Simulator Engineer - Job Share

Business Process Expert - End to End Process Lead

Senior Simulator Engineer

Solution Architect (Cloud and AI)

Lead Consultant

Senior Risk Pricing Analyst

Software Engineer Manager

IT operations coordinator

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