Head of customer experience Work, Jobs in Newton Aycliffe, Dur (with Salaries)

People Advisor
The Danesmoor Group —Newton Aycliffe
- From £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Travel
- Free parking
- Employee discount
Quick apply
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Team management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Head of Retail
St Teresa's Hospice —Darlington
- £38,087 - £44,195 a year
- Part-time
- Analysis skills
- Continuous improvement
- Hospice
- Free parking
- Annual leave
Quick apply
Head of Supply Chain
IMPACT EVOLVE —Stockton-On-Tees
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Quality control
- Annual leave
- Employee assistance programme
Quick apply
10d
Business Development Manager
Signal Telecom (Stokesley) —Middlesbrough
- £40,000 - £70,000 a year
- Full-time
- CRM software
- Customer service
- Business development
Quick apply
10d
Foodhall Manager
ASDA —Spennymoor
- Weekend availability
- Customer service
- Organisational skills
- In-person
- Annual leave
- Employee assistance programme
11d
Assistant Manager
Admiral Slots —Darlington
- £28,875 a year
- 8 hour shift
- Customer service
- Cash handling
- Annual leave
Quick apply
13d
Customer Service Advisor
Barker and Stonehouse —Thornaby on Tees
- £25,993.50 a year
- Weekend availability
- Customer service
- Computer literacy
- English
- Free parking
- Store discount
Quick apply
11d
Head of Student Accommodation Services
Durham University —Durham
- £59,966 - £67,468 a year
- Full-time
- Hybrid work
- Management
- University
- Budgeting
7d
Relief Supervisor
Admiral Slots —Bishop Auckland
- £12.75 - £13.25 an hour
- Part-time
- Customer service
- Cash handling
Quick apply
Receptionist
Hotel Indigo Durham —Durham
- Part-time
- Bar
- Computer literacy
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
12d
G&E North - Store - Store Manager
James Hall & Co Ltd —Bishop Auckland
- Full-time
- Supervising experience
- Organisational skills
- Retail management
- Employee discount
- Life insurance
Quick apply
Content Executive
Lusso —Stockton-on-Tees
- Full-time
- Marketing
- English
- Organisational skills
- Free parking
- Employee discount
Quick apply
13h
Customer Delivery Driver
ASDA —Bishop Auckland
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
3d
Pub Manager / Bar Operator
Amber Taverns Ltd —Durham
- £35,000 - £40,000 a year
- Full-time
- Hospitality
- Bar
- Inventory control
Quick apply
7d
Venue Manager
Admiral Slots —Middlesbrough
- £30,051 a year
- Nights as needed
- Customer service
Quick apply
Electric Smart Meter Engineer
MPAAS —Teesside
- £32,500 a year
- Full-time
- Maintenance
- Electrical experience
- Travel
- Store discount
- Health & wellbeing programme
Quick apply
5d
Administrator
Middlesbrough College —Middlesbrough
- £24,519 - £25,493 a year
- Call to connect
- Writing skills
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
5d
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
5d
Service Colleague
ASDA —Spennymoor
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
5d

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People Advisor

The Danesmoor Group
Newton Aycliffe

Quick apply

Job details

Permanent | Full-time
From £35,000 a year

Benefits

Free parking
Employee discount
Referral programme
On-site parking

Qualifications

Driving Licence
Employee relations case handling
Coaching
Employment law
Employee relations
Microsoft Office Suite
Microsoft Office
Change management
Onboarding coordination
Compliance management
Continuous improvement
HR metrics reporting
Recruiting
Organisational skills
HRIS
Management reporting
Training & development
Manufacturing
Employee engagement
Communication skills
Time management

Full job description

Purpose of the role

To provide professional, pragmatic and commercially focused HR support across multiple manufacturing sites. Working closely with managers and employees, the People Advisor will deliver proactive people solutions, support employee relations matters, drive compliance with employment legislation and company policies, and contribute to the delivery of organisational people objectives.

The role requires a hands-on HR professional who is comfortable operating in a fast-paced manufacturing environment, building strong relationships with operational leaders and supporting the delivery of a positive employee experience across all sites.

Key Responsibilities

Employee Relations

Provide first-line advice and guidance to managers on disciplinary, grievance, capability, absence management and performance issues.
Support and lead investigations, hearings and consultations as required.
Ensure all employee relations matters are managed fairly, consistently and in line with company policy and employment legislation.
Prepare HR documentation, correspondence and outcome letters.

HR Business Support

Act as a trusted HR contact for managers and employees across multiple sites.
Coach and support line managers in people management best practice.
Provide advice on policies, procedures and employment legislation.
Support organisational change initiatives, restructures and consultation processes.

Recruitment & Onboarding

Support the Recruitment & Talent Partner when needed.
Support the co-ordination of onboarding activities and support the successful integration of new employees when needed.

Absence & Wellbeing Management

Monitor absence trends and work proactively with managers to reduce absence levels.
Support occupational health referrals and workplace adjustments where required.
Contribute to employee wellbeing initiatives and engagement activities.

Compliance & HR Administration

Maintain accurate employee records and HR systems.
Ensure compliance with employment legislation, right to work requirements and internal policies.
Support audits and reporting requirements.
Produce management information and HR metrics to support business decision-making.

Learning & Development

Identify training needs through regular engagement with managers.
Support the coordination and delivery of learning and development initiatives.
Promote continuous improvement and employee development opportunities.

HR Projects

Participate in Group HR projects and continuous improvement initiatives.
Support the implementation of new policies, systems and processes.
Contribute to employee engagement and culture initiatives aligned with company values.

Key Relationships

Internal

Head of HR
People Team
Directors and Senior Leaders
Line Managers and Supervisors
Employees across all sites

External

Occupational Health Providers
Training Providers
Employment Law Advisors

Person Specification

Essential Qualifications

CIPD Level 5 qualification (or working towards completion).
Full UK driving licence and willingness to travel regularly between sites.

Essential Experience

Minimum 3 years' generalist HR experience.
Experience operating in a manufacturing, production, logistics or operational environment.
Experience managing employee relations cases from start to finish.
Experience advising managers on employment law and HR best practice.
Experience working across multiple sites or business locations.

Essential Knowledge

UK employment law and HR best practice.
Absence management and wellbeing processes.
Recruitment and selection practices.
HR systems and Microsoft Office applications.

Essential Skills

Strong communication and influencing skills.
Ability to build credibility and relationships at all levels.
Excellent organisational and time management skills.
Strong attention to detail and ability to manage confidential information.
Ability to prioritise workload in a fast-paced environment.
Commercial awareness and practical problem-solving skills.

Desirable

Experience with Employment Hero or similar HRIS platform.
Experience supporting change management initiatives.
Knowledge of apprenticeship or early careers programmes.
Experience interpreting and analysing HR data.

Core Behaviours

The successful candidate will demonstrate:

One Team – Builds positive relationships and collaborates effectively across all locations.
Customer at the Heart – Delivers a professional and responsive service to managers and employees.
Pace Over Perfection – Acts decisively while maintaining accuracy and compliance.
Accountability – We Own It – Takes ownership of issues and follows through to resolution.
Innovation – Seeks opportunities to improve processes and ways of working.

Success Measures

ER cases managed effectively and within agreed timescales.
Compliance with HR policies, procedures and employment legislation.
Positive feedback from managers and employees.
Reduction in absence, ER risk and people-related issues.
Accurate and timely HR reporting and administration.
Contribution to employee engagement and retention initiatives.

Working hours: Monday - Friday 08:30am - 17:00pm

Pay: From £35,000.00 per year

Benefits:

Employee discount
Free parking
On-site parking
Referral programme

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in newton aycliffe, dur

People Advisor

Head of Collections

Head of Retail

Head of Supply Chain

Business Development Manager

Foodhall Manager

Assistant Manager

Customer Service Advisor

Head of Student Accommodation Services

Relief Supervisor

Receptionist

G&E North - Store - Store Manager

Content Executive

Customer Delivery Driver

Pub Manager / Bar Operator

Venue Manager

Electric Smart Meter Engineer

Administrator

Head of Enterprise Performance

Service Colleague

I want to receive the latest job alerts for head of customer experience in newton aycliffe, dur

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