Call centre Work, Jobs in North East Region (with Salaries)

Customer Service Expert
Teleperformance —Gateshead
- £12.71 an hour
- Full-time
- Customer service
- In-person
- Paid training
- Employee assistance programme
Alarm Call Handler (Full-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Full-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time PM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Alarm Call Handler (Part-Time AM)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £25,500 - £26,500 a year
- Part-time
- Customer service
- Data entry
- IT
- Annual leave
- Employee discount
Quick apply
Contact Centre Service Advisor - Newcastle
Sky —Newcastle upon Tyne
- £26,728 a year
- Weekend availability
- Hybrid work
- Sales
- Customer service
- Communication skills
- Employee discount
9h
Customer Service Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £27,200 - £29,325 a year
- Full-time
- Customer service
- Microsoft Office
- IT
Quick apply
Service Advisor (Customer Service)
Everflow —Peterlee
- £26,678 - £29,987 a year
- Full-time
- Hybrid work
- Customer service
- Free parking
- Annual leave
Outbound Sales Advisor
Betr Outsourcing —Roker
- £24,784 - £53,000 a year
- Overtime
- Sales
- In-person
- Communication skills
- Free parking
- Referral programme
Quick apply
Customer Care Call Advisor
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,000 - £26,000 a year
- Full-time
- Customer service
- Microsoft Office
- Computer skills
- Annual leave
- Employee discount
Quick apply
Outbound Bookings Advisor (Bank)
The Healthcare Management Trust —Durham
- £12.85 an hour
- Customer service
- English
- In-person
Quick apply
Call Centre/Admin Assistant
Specsavers —Hexham
- Up to £12.91 an hour
- Full-time
- Customer service
- Communication skills
- Employee discount
- Sick pay
8d
Contact Centre Administrator
Places for People —Cramlington
- £26,298.72 a year
- Customer service
- IT
- Employee discount
7d
Contact Centre Operator
DigitalKOG —Newcastle upon Tyne
- £4 an hour
- Full-time
- Customer service
- Communication skills
- Free parking
- Flexible schedule
Customer Service Advisor
North Tyneside Council —North Tyneside
- £25,583 - £25,989 a year
- Full-time
- Customer service
1d
Alarm Call Handler (Night Shift)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Annual leave
- Employee discount
Quick apply
SENIOR CALL CENTRE AGENT
Verisure Services (UK) Limited —Newcastle upon Tyne
- £30,000 - £40,000 a year
- Part-time
- Sales
- Customer service
- English
- Employee discount
Quick apply
Alarm Call Handler (Part-Time Mornings)
Verisure Services (UK) Limited —Newcastle upon Tyne
- £24,500 - £26,500 a year
- Part-time
- Customer service
- Microsoft Office
- IT
- Employee discount
- Referral programme
Quick apply
Customer Representative (Technical Support)
Act! LLC —Newcastle upon Tyne
- £27,500 a year
- Monday to Friday
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Planner/Works Programmer
Mears Group —Spennymoor
- Up to £31,717.37 a year
- Monday to Friday
- Customer service
- Communication skills
- Annual leave
- Employee discount
11d

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call centre jobs near north east region

Customer Service Expert

Teleperformance -
Gateshead

Apply Now

Job details

Full-time
£12.71 an hour

Benefits

Paid training
Discounted or free food
Employee assistance programme
Free fitness classes

Qualifications

Customer service

Full job description

Overview:

We are an equal opportunities employer and we welcome applications from all suitably qualified persons

Are you looking for a rewarding career? Do you have a talent for building relationships with people? If so, you’ve found the right place.

There’s a reason that Teleperformance is recognised again and again by industry analysts and experts alike. We are driven by a passion to accomplish the amazing, and a deep desire to deliver real results for our clients as well as being certified as one of the top 36 best workplaces in the UK.

We are looking for a team of Customer Service Specialists to join our Student Loans campaign where you will be receiving inbound calls to support students make a loan application for university. You will be supporting with students, family members about payments, eligibility, funding and anything else associated with their loan application. Most importantly you will be making a difference in supporting a student’s academic future with their finances!

Want to know more, here are the details:

Job Overview –

Role: Customer Service Specialist

Site: Tyne River House, The Watermark, Gateshead NE11 9SZ. PLEASE NOTE THAT THIS IS AN ONSITE ROLE AND NOT WORK FROM HOME

Start Date: Monday 27th July 2026 onsite in Tyne River House, The Watermark, Gateshead NE11 9SZ.

Contract: Permanent

Hours: 40 hours per week.

Your shifts would be scheduled around business requirements and you will be working shifts set by the company in between the hours of 8am and 7pm Monday to Friday and no weekend work.

This role is full time and we are unable to accommodate part time hours or people who are not fully flexible in between the hours required.

Salary: £12.71 per hour

Training: 11 days training 9am-6pm. Nesting 10 days. Full attendance is required and there is no flexibility within the first 4 weeks. No holidays will be approved within the first 4 weeks – appointments need to be confirmed with recruitment prior to any start date being agreed.

ID: Passport or Birth Cert, National Insurance Number and Address Proof is required (dated in the last 3 month).

A list of acceptable documents by address location can be found by accessing the links below:

Disclosure barring Service - England
Access NI Acceptable Documents - Northern Ireland
Disclosure Scotland Acceptable Documents - Scotland

Probity: DBS and Credit Check (We are only looking at outstanding CCJs and Bankruptcy, however we are able to work with applicants who are currently on a re payment plan, and making regular payments.) Cost covered by employer.

Your employment is dependent on you successfully passing these checks and having the right to work within the UK.

What does an average day look like? Now there’s a question!

A typical day will see you working up to 9 hours per day (including unpaid - 1 hour break and lunch) in a lively & vibrant contact centre environment.
You will start your day signing into your systems to make sure you are ready to take your first call of the day.
You will talk to a variety of customers with different needs. Some may want a quick update or to provide further information, others may be demanding or frustrated and may want to challenge the process.
You will be working in a fast-paced, busy Contact Centre environment where you will be speaking with multiple Customers every day due to the high volume of calls we receive.

What do we need from you? People skills and confidence in your PC skills!

Minimum Skills

Process Excellence
Collaboration
Communication
Emotional Intelligence
Open-Mindedness
Critical Thinking
Solution Orientation Entrepreneurship

A good attitude and the ability to interact with lots of different people.
The ability to learn in a virtual training environment which requires focus and engagement from you with your Trainer and peers.
The ability to handle challenging calls with resilience and determination. Along with achieving Quality and Average handling time targets.
The ability to actively listen to a Customer’s query, search for the relevant information via our Knowledgebase system and be able to relay this correctly to the Customer whilst ensuring their full understanding
The ability to multitask and navigate between multiple complex systems with speed and accuracy during your interactions with customers.
Flexibility, great attendance and good time keeping to make sure you are available for our customers throughout your scheduled shift
Secure safe internet connection with a private working area solely for your use free from any distractions, you need to have a stable internet connect which is connected direct to the router via ethernet cable.

What will we give you? Well there’s plenty, where do we start?

Paid classroom-based training and a further 2 weeks in a dedicated virtual space that we call “Nesting”.
Nesting is where the action happens, and where you take your first live calls. This is also where the nerves kick in, and mistakes may happen, but don’t worry, we expect that. We make it our responsibility to look after you with full support from experienced members of the team on hand to help.
The chance to showcase your skills and fast track your career through our internal progression path.
Winter and summer parties, usually held in fabulous venues. Free food & drinks! Dependant on location

Anything else that we have to offer? Always, and just to name a few........

Employee Assistance Programme and Help at hand
- 24/7 access to a confidential counselling and information line, 365 days per year via the Help@Hand app
- Access to remote GP’s with an unlimited number of video consultations, each up to 20-minute sessions
- Access to online mental health support with registered therapists (subject to referral via the telephone helpline)
- Online web portal, with self-help guides, webinars and lots of useful tools and advice on topics such as life, family, financial and legal concerns.
Eye Care Vouchers
Target driven incentives and Prizes
Employee Engagement activities
Perks at work WOW points including but not limited to:
- Supermarket vouchers up to 5% off – including Tesco, M&S, Asda, Morrisons, Sainsburys
- Hello Fresh – 65% off
- Cinema Perks – up to 44% off
- Samsung – 20% off
- HP – up to 40% off
- Virgin Media discounts available
- EE discounts available
- Look Fantastic – 22% off
- Fitbit – up to 20%
- Garmin – up to 40 %
- Expedia – up to 30%
- Booking.com – up to 60%
- TUI discounts available
- Fragrance Shop – 16% off
- Free Online Fitness Classes on Thursdays

Sound like you? Apply TODAY and a member of our friendly recruitment team will be in touch with you within 48 hours!

Disclaimer Please be vigilant against job scams. Teleperformance will never contact you about anything other than your application through our official channels - UK phone number, text or teleperformance.co.uk email address. If you receive any suspicious communications claiming to be from Teleperformance, please disregard them and report the incident to our team. Your security is our priority.

Apply Now

Refine Your Search

call centre jobs in north east region

Customer Service Expert

Alarm Call Handler (Full-Time PM)

Alarm Call Handler

Alarm Call Handler (Part-Time PM)

Alarm Call Handler (Part-Time AM)

Contact Centre Service Advisor - Newcastle

Customer Service Advisor

Service Advisor (Customer Service)

Outbound Sales Advisor

Customer Care Call Advisor

Outbound Bookings Advisor (Bank)

Call Centre/Admin Assistant

Contact Centre Administrator

Contact Centre Operator

Customer Service Advisor

Alarm Call Handler (Night Shift)

SENIOR CALL CENTRE AGENT

Alarm Call Handler (Part-Time Mornings)

Customer Representative (Technical Support)

Planner/Works Programmer

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