Head of customer service Work, Jobs in North End, Ham (with Salaries)

Area Retail Manager (Portsmouth to Brighton, West Sussex)
Motor Fuel Group —Portsmouth
- £38,000 - £42,000 a year
- Full-time
- Sales
- Merchandising
- Contracts
Quick apply
Head of Service (Contract Cleaning)
Nviro —Portsmouth
- Full-time
- Customer service
- Cleaning
- Annual leave
- Employee assistance programme
11d
Employee Relations Advisor
Portsmouth City Council —Portsmouth
- £39,151 - £42,838 a year
- Hybrid work
- Customer service
- Conflict management
- Human resources
9d
Training & Development Advisor - Fixed Term Contract
Wightlink —Portsmouth
- £40,000 - £45,000 a year
- Temporary
- Human resources
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
Store Manager - Gunwharf Quays
GANT —Portsmouth
- Full-time
- Customer service
- English
- Recruiting
Quick apply
Senior Social Media Manager
Giraffe Social —Portsmouth
- £35,220 - £38,742 a year
- Full-time
- Hybrid work
- Social media management
- Bachelor's degree
- Team management
- Free parking
- Annual leave
Quick apply
4d
Business Operations & Compliance Manager
Loadbalancer.org Ltd —Portsmouth
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Inventory control
- Project management
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Assistant Manager - 40 Hours - Sweaty Betty Portsmouth, Portsmouth, England
Wolverine Worldwide —Portsmouth
- Weekend availability
- Supervising experience
- Retail management
- Leadership
- Flexible schedule
- Referral programme
Dual Site General Manager
Dometic —Chichester
- £80,000 - £90,000 a year
- Full-time
- Sales
- Customer service
- Engineering
- Free parking
- Employee discount
Quick apply
Commercial Officer
CMS2 —Portsmouth
- Full-time
- Computer literacy
- Writing skills
- Databases
- Employee assistance programme
- Employee discount
Quick apply
Property Manager - Estate Management
Starfish People HR —Portsmouth
- £30,000 - £35,000 a year
- Full-time
- Customer service
- Business development
- Travel
Quick apply
Property Manager
Pinnacle Group —Portsmouth
- £33,000 - £34,000 a year
- Microsoft Word
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
1d
General Sales Manager
Richmond Motor Group —Bognor Regis
- Up to £85,000 a year
- Full-time
- In-person
- Training & development
- Leadership
- Free parking
- Store discount
Quick apply
Team Member
KFC —Portsmouth
- Up to £12.71 an hour
- Full-time
- Serving
- Customer service
- Cleaning
- Employee assistance programme
- Employee discount
7d
Supply Chain Manager
Nationwide Hire Solutions —Fareham
- From £30,000 a year
- Full-time
- CRM software
- Organisational skills
- In-person
- Health & wellbeing programme
Quick apply
8d
Administration Assistant (Transition and Reception)
HISP Multi Academy Trust —Eastleigh
- £11,402 - £11,881 a year
- Part-time
- Microsoft Office
- Administrative experience
- Accounting
- Free parking
- Health & wellbeing programme
Quick apply
1d
Business Administrator Apprentice - Building Services
Portsmouth City Council —Portsmouth
- £25,948 a year
- Call to connect
- Microsoft Outlook
- Computer literacy
- Data analysis skills
14d
General Manager
Thomas Franks Ltd —Winchester
- £55,000 a year
- Full-time
- Customer service
- Preschool
- Team management
- Free parking
- Employee assistance programme
Quick apply
Head of Procurement
The National Oceanography Centre —Southampton
- £69,411 - £76,356 a year
- Full-time
- Hybrid work
- No degree
- Free parking
- Annual leave
9d
Padel Coach
Clear People —Portsmouth
- £28,000 - £34,000 a year
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
Quick apply

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Area Retail Manager (Portsmouth to Brighton, West Sussex)

Motor Fuel Group -
Portsmouth

Quick apply

Job details

Full-time
£38,000 - £42,000 a year

Qualifications

Loyalty programme promotion
Contract management
Pricing
Sales
Stakeholder liaison
Merchandising
Internal department liaison
Complaint handling
Numeracy
Partnership building
Contracts
Planogram implementation
Ongoing financial performance monitoring
Budgeting
Financial management
Retail management
Promotional planning
Team motivation leadership
Communication skills
Contract administration

Full job description

JOB PURPOSE

To ensure the implementation of the Company’s policies and procedures in respect of a predetermined region of company owned stations.

MAIN ACCOUNTABILITIES

Ensuring that all stations are operated in accordance with the Company’s Health & Safety policies to create a safe environment for staff and customers.
To collate, investigate and communicate any incident information in line with internal procedures.
Managing communications in line with company policy
Ensuring the security of company property.
Conducting monthly fuel audits at each station to ensure the correct payments of monies and security of the Company’s fuel stocks.
To regularly review the Shop, Forecourt and Food Services at each station to ensure they are operating in line with the Company’s policies and procedures, and to their maximum potential and flag any issues with appropriate management as required.
Ensuring each station is applying the correct fuel retail prices as instructed from time to time so as to maximise fuel profit margins.
To select, submit for finance approval, train and, where necessary, serve notice to, Contract Managers
Monitoring training compliance across the estate, to include all stakeholders.
Liaising with the nominated shop supplier to ensure effective, and correctly merchandised, promotional activity within the shop and forecourt to maximise sales and increase customer base.
Liaising with the Area Manager for the nominated shop supplier to monitor and review the product range at each station with a view to increasing turnover and profitability.
To build relationships with the company’s nominated direct supply partners and ensure that products are merchandised and promoted effectively with each station, and availability is maintained in order to maximise sales.
Maintaining compliance with planograms and range as agreed with the company’s nominated suppliers to protect company income.
Liaising with representatives of the company’s fuel supply partners in order to maintain brand standards and effectively promote the relevant loyalty schemes operated by each fuel supplier.
Ensuring the proper management of promotions and correct merchandising of displays, to include Third party agreed fuel promotions.
To monitor and review Company expenditure for each relevant station and area, to ensure the accurate recording of information and to identify areas of improvement.
Ensuring that each Contract Manager operates within the terms of the Contract Manager Agreement and appropriate associated agreements.
Handling complaints from customers and ensure satisfactory follow up with the customer and any necessary re-training requirements are completed.
Liaising with outside contractors to establish and manage all maintenance issues as well as monitoring all equipment downtime.
Maintaining company income and expenditure to agreed budget targets.
To support and carry out duties as instructed from time to time from the relevant line manager(s).

DIMENSIONS

Each ARM is responsible for the overall profitability of between 16 and 22 company owned stations with total sums per annum in relevant magnitudes as follows:

Operating costs: between £2.2m and £4.2m

Shop income: between £250k and £700k

Fuel income: between £4.5m and £10.0m

Fuel volume: between 42m and 150m litres

This is a field-based position, where the ARM operates a given area which may be subject to change. Duties may require nights away from home to carry out area duties and attend meetings.

ARM’s are required to communicate with nominated suppliers and various third parties as and when required.

WORK CONTEXT

Petrol stations operating in a highly competitive ‘price driven’ market dominated by the supermarkets and major oil companies.

Ensure all Contract Managers have relevant and valid agreements in place.

Ensure all Contract Managers complete all required duties within the stated timescales and submit returns promptly and accurately.

To ensure Contract Managers operate within the terms of the Contract Manager Agreement and associated agreements.

COMMUNICATIONS

Give guidance and motivate Contract Managers through the use of station reviews and audits to enable them to promote a successful business. To carry out subsequent visits as and when necessary to monitor progress.

Have daily contact by phone and email, regular joint area visits and monthly one to one meetings with the Regional Manager. Contact the Regional Manager at any time for advice on any day to day operational and other issues.

Within the Company:

Liaise with all relevant head office departments as and when necessary in order to resolve any operational or other issues.

Outside the Company:

Liaise with MFG’s retail suppliers and partners to develop and establish the joint business plans and deliver brand standards.
To liaise with fuel suppliers and ensure delivery procedures are adhered to.
To liaise with Petroleum Officers, Environmental Health Officers, Fairbanks, Licensing and other officials where necessary.
To visit competitors to keep abreast of their activity.

COMPLEXITY

To operate effectively and efficiently to achieve given objectives within given time deadlines.
To have competent, well trained Contract Managers and staff in all stations paying the appropriate charges.
To have a positive productive relationship with all relevant Contract Managers and station staff.

KNOWLEDGE AND SKILLS REQUIRED

A proven track record in the forecourt and/or retail sector, ideally experience of a contract management/franchise business model.
High self-motivation and discipline with ability to work demanding hours and prioritise duties.
Outstanding communication skills.
Good people skills with the ability to build effective relationships, inspire, motivate and lead.
A good level of numeracy and attention to detail.
Good financial awareness.
Good competitor/ market awareness.
Willingness to learn and take on additional responsibilities.
Good team player.
Mileage likely to exceed 40,000 miles per year.

Quick apply

Refine Your Search

head of customer service jobs in north end, ham

Area Retail Manager (Portsmouth to Brighton, West Sussex)

Head of Service (Contract Cleaning)

Employee Relations Advisor

Training & Development Advisor - Fixed Term Contract

Store Manager - Gunwharf Quays

Senior Social Media Manager

Business Operations & Compliance Manager

Assistant Manager - 40 Hours - Sweaty Betty Portsmouth, Portsmouth, England

Dual Site General Manager

Commercial Officer

Property Manager - Estate Management

Property Manager

General Sales Manager

Team Member

Supply Chain Manager

Administration Assistant (Transition and Reception)

Business Administrator Apprentice - Building Services

General Manager

Head of Procurement

Padel Coach

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