Field service Work, Jobs in Northallerton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
1d
Public Health Practitioner Apprenticeship
North Yorkshire Council —Northallerton
- £24,522 a year
9d
Property Inspector
Sell UK Property Ltd —Middlesbrough
- £26,500 a year
- Full-time
- Sales
- Customer service
- Maintenance
- Free parking
- Health & wellbeing programme
Quick apply
Intensive Support Team Operational Manager
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Call to connect
- Case management
- Communication skills
8d
Field Sales Executive
Quickline Communications —Northallerton
- Full-time
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Parts Co-Ordinator
ABL 1Touch —Darlington
- Up to £35,000 a year
- Sales
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
Field Interviewer - Cleveland
the National Centre for Social Research —Cleveland
- £15.12 an hour
- Part-time
- Hybrid work
- English
- Travel
- Time management
- Annual leave
Quick apply
Performance Lead for Children and Young People’s Services
North Yorkshire Council —Northallerton
- £51,356 - £55,539 a year
- Temporary
- Analysis skills
- Leadership
- Communication skills
Sales Development Representative
CameraMatics —Darlington
- £40,000 - £75,000 a year
- Full-time
- Sales
- Salesforce
- English
- Free parking
- Gym membership
Quick apply
6d
Driver - Multi drop
Herbs Unlimited —Thirsk
- From £12.71 an hour
- Weekend availability
- Sales
- Customer service
- Organisational skills
Quick apply
Field Service Engineer - Fitness Equipment
Fitness Equipment Services Ltd —Darlington
- £30,000 a year
- Full-time
- Maintenance
- Programmable logic controllers
- Travel
Quick apply
3d
Skilled Field Operative - Industrial Cleaner
Cater-Clean Solutions Limited —Harrogate
- £28,275 - £49,140 a year
- Full-time
- Travel
- Power tools
- Construction
- Sick pay
Quick apply
2d
HR Manager
North Yorkshire Council —Northallerton
- £47,181 - £51,356 a year
- Call to connect
- Analysis skills
- Driving
- Human resources
- Employee discount
13d
Field Operative - Industrial Cleaner
Cater-Clean Solutions Limited —Harrogate
- £24,375 - £45,240 a year
- Full-time
- Travel
- Power tools
- In-person
- Sick pay
Quick apply
2d
Team Leader
Reed In Partnership —Harrogate
- £29,000 - £33,750 a year
- Full-time
- Management
- Psychology
- Business
- Annual leave
- Flexible schedule
Chef
The Black Horse Inn —Northallerton North
- £15.00 - £17.50 an hour
- Full-time
- Hospitality
- Culinary experience
- Cooking
Quick apply
10d
Digital Templater (Laser Worktop Templating)
Gemini Worktops —Middlesbrough
- £35,000 - £45,000 a year
- Full-time
- Heavy lifting
- Customer service
- Driving
- Free parking
Quick apply
Technical Support Specialist (Hybrid)
CameraMatics —Darlington
- Hybrid work
- Computer Science
- Organisational skills
- Communication skills
Construction Supervisor
Civic Recruitment Limited —Northallerton
- £27.64 an hour
- Temporary
- Civil engineering
- Management
- Engineering
Quick apply
3d
Digital Support Apprentice
ABP UK —Leeming Bar
- Full-time
- Computer Science
- Customer service
- IT
Quick apply
4d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year
1 day ago

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

field service jobs in northallerton, nyk

Senior Customer Service Manager

Public Health Practitioner Apprenticeship

Property Inspector

Intensive Support Team Operational Manager

Field Sales Executive

Parts Co-Ordinator

Field Interviewer - Cleveland

Performance Lead for Children and Young People’s Services

Sales Development Representative

Driver - Multi drop

Field Service Engineer - Fitness Equipment

Skilled Field Operative - Industrial Cleaner

HR Manager

Field Operative - Industrial Cleaner

Team Leader

Chef

Digital Templater (Laser Worktop Templating)

Technical Support Specialist (Hybrid)

Construction Supervisor

Digital Support Apprentice

I want to receive the latest job alerts for field service in northallerton, nyk

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