Customer success manager Work, Jobs in Northfield, Wmd (with Salaries)

Customer Service Manager
DHL —Birmingham
- £40,000 a year
- Customer service
- Microsoft Office
- IT
- Free parking
3d
Business Development Manager
CitySprint —Birmingham
- £36,549 - £56,079 a year
- Full-time
- Remote
- CRM software
- Salesforce
- Microsoft Office
Quick apply
14d
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £110,000 - £165,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
- Annual leave
Client Success and Bookings Manager
Rooost —Leamington Spa
- £32,500 - £70,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
Quick apply
9d
Store Manager
Aldi —Smethwick
- £52,910 - £69,000 a year
- Annual leave
Business Development Manager
Taxpro —Birmingham
- £28,000 a year
- Full-time
- CRM software
- Sales
- Business development
Quick apply
9d
Customer Success Manager, Birmingham
Dalux —Birmingham
Branch Manager
Concentric Sales & Lettings —Wolverhampton
- £55,000 - £75,000 a year
- Full-time
- Management
- Sales
- Customer service
Quick apply
Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped
Yell Ltd —Birmingham
- £35,875 a year
- Full-time
- Presentation skills
- Referral programme
Quick apply
Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Stratford-upon-Avon
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Store Manager - Full Time
Cash Generator —Birmingham
- £32,000 - £35,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
Quick apply
4d
Scheduling Manager
Wates —Birmingham
- Microsoft Outlook
- Data analysis skills
- Maintenance
Client Account Manager - Marketing
Agent Marketer —Wolverhampton
- £25,000 - £30,000 a year
- Full-time
- Microsoft Excel
- English
- Analysis skills
- Free parking
Quick apply
Aftersales BDM
Renault Truck Commercials —Tipton
- £35,000 - £37,000 a year
- Full-time
- Sales
- Maintenance
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
Account Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Quick apply
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
Graduate Account Manager (HF1341422)
Flourish —Birmingham
- £35,000 a year
- Full-time
- Hybrid work
- Communication skills
Quick apply
Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped
Yell Ltd —Lichfield
- £35,875 a year
- Full-time
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
Customer Sales Manager
Care UK —Wolverhampton
- Weekend availability
- Sales
- Business development
1d

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customer success manager jobs near northfield, wmd

Customer Service Manager

DHL -
Birmingham

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Job details

Permanent
£40,000 a year
3 days ago

Benefits

Free parking
Company pension
Canteen

Qualifications

Customer service
Microsoft Office
IT

Full job description

This vacancy is being advertised as part of our talent pipeline for a potential new business opportunity. Whilst recruitment activity is underway, the role remains subject to contract award and business requirements. As a result, the vacancy may be amended, delayed or withdrawn at any stage of the recruitment process. As a Customer Service Manager, you'll play a critical role in delivering an outstanding customer experience, leading a dedicated team and working closely with operational colleagues to ensure service excellence. You'll be responsible for driving performance, developing your team, and building strong partnerships with customers and stakeholders.

✅A TYPICAL DAY MAY INVOLVE

Monitoring customer service performance against agreed KPIs and taking action to drive continuous improvement
Building strong relationships with customers and key stakeholders to ensure a high-quality service experience
Leading, coaching and developing a customer service team to achieve individual and team objectives
Managing escalations and complex customer queries, ensuring timely and effective resolution
Reviewing customer feedback, identifying trends and implementing solutions to improve service delivery
Ensuring team compliance with agreed processes, policies and service standards
Utilising management information and reporting to drive operational performance and decision-making
Planning resources effectively to meet customer demand and maintain service levels

✅THIS ROLE WOULD SUIT PEOPLE WHO

Have previous experience leading and developing customer service teams.
Are passionate about delivering exceptional customer experiences.
Can build effective working relationships with customers and stakeholders at all levels.
Have strong problem-solving skills and can confidently manage customer escalations.
Continuously look for opportunities to improve processes, service levels and efficiency.
Are highly organised and able to prioritise workloads in a fast-paced environment.
Communicate effectively, both verbally and in writing, adapting their style to different audiences.
Are comfortable analysing performance data and using insights to drive improvements.
Demonstrate a strong focus on achieving results and supporting team success.
Have strong IT skills, including experience using Microsoft Office applications.

✅WHY JOIN US?

Free parking and on-site canteen
We're happy to talk about flexible working – just ask about alternative patterns at interview
Join our generous pension scheme and benefit from an 8% employer contribution, alongside a 4% employee contribution
Free confidential 24/7 GP consultations
Hundreds of retail and lifestyle discounts
Affordable loans, savings schemes and free mortgage advice
Visit https://careers.dhl.com/global/en/working-at-dhl-supply-chain to learn more

✅WHO WE ARE

We're the global leaders in supply chain management with 188,000 people in over 50 countries. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more.

✅BUILDING AN INCLUSIVE WORKPLACE

At DHL, we're all about creating a workplace where everyone's skills and experiences matter, and where you can be your true self every day.

As proud supporters of the Armed Forces Covenant, we value the skills and experience of ex-service personnel and are dedicated to helping our veterans find jobs.

Please be aware that interviews are provisionally scheduled to take place during the week commencing. Applications received after this date may not be considered but will be added to our talent pool for future opportunities, subject to your consent. Please also be aware that we review applications continuously and where we have a large number of applications the application period may close ahead of the provisional interview date. To ensure your application is considered we recommend submitting it as early as possible.

#DSCUKICF

Apply Now

Refine Your Search

customer success manager jobs in northfield, wmd

Customer Service Manager

Business Development Manager

Manager of Dedicated Implementations - EMEA

Client Success and Bookings Manager

Store Manager

Business Development Manager

Customer Success Manager, Birmingham

Branch Manager

Business Development Manager (BDM) - Birmingham - Circa 41k Package- 53k OTE Uncapped

Business Development Manager (BDM) - Stratford Upon Avon- Circa 41k -Package 53k OTE Uncapped

Store Manager - Full Time

Scheduling Manager

Client Account Manager - Marketing

Aftersales BDM

Account Manager

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Graduate Account Manager (HF1341422)

Business Development Manager (BDM) - Lichfield - Circa 41k -Package 53k OTE Uncapped

B2B Client Success Manager

Customer Sales Manager

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