Vendor Work, Jobs in Northfield, Wmd (with Salaries)

Telecoms Support Desk Engineer
SOUTHERN COMMUNICATIONS LIMITED —Quinton
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- IT
- In-person
- Free parking
- Employee assistance programme
Quick apply
Crew Member
Lunar Park —Birmingham
- £508.40 - £755.10 a week
- Weekend availability
- Hospitality
- Customer service
- In-person
- Employee discount
- Flexible schedule
Quick apply
2d
Document Control Assistant - T&D (Birmingham, UK)
Burns & McDonnell —Birmingham
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Access
Bookkeeper- 3 days a week
Select and Save —Birmingham
- £24,420 - £33,000 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
Quick apply
11d
Senior Claims Handler - Commercial & Schemes
Howden Group Holdings —Birmingham
- Full-time
- Hybrid work
- Communication skills
- Negotiation
Senior Employer Brand Specialist
OneAdvanced —Birmingham
- Project management
- IT
- Employee assistance programme
- Bereavement leave
Claims Handler - Commercial & Schemes
Howden Group Holdings —Stourbridge
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Negotiation
Digital Quality and Research Officer
West Midlands Police —Birmingham
- Full-time
- Annual leave
- Employee assistance programme
5d
Accounts Payable Clerk
Leonardo Royal Hotel Birmingham —Birmingham
- Computer literacy
- Microsoft Office
- Hotel
- Referral programme
Quick apply
Payroll Bureau Manager
S4labour Ltd —Coleshill
- From £55,000 a year
- Full-time
- Hybrid work
- Management
- Travel
- Leadership
- Free parking
- Annual leave
Quick apply
Graduate Trainee Scheme
GuyKat —Birmingham
- £25,000 a year
- Full-time
- Hybrid work
- Project management
- Bachelor's degree
- IT
- Work from home
- Sick pay
Quick apply
Property Manager
LV PROPERTY —Birmingham
- £28,000 - £33,000 a year
- Full-time
- Supervising experience
- Organisational skills
- Contracts
- Free parking
Quick apply
6d
Experienced Estate Agent – Genuine Scope for Career Progression
Vaughan Reynolds Estate Agent —Stratford-upon-Avon
- £35,000 - £45,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Profit sharing
Quick apply
4h
Export Coordinator - Grenade
Mondelēz International —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Local Government BDE
SCC —Birmingham
- £70,000 a year
- Monday to Friday
- Hybrid work
- Sales
- IT
Sales Representative
Kerr —Birmingham
- Sales
- Organisational skills
- Communication skills
- Annual leave
Residential Conveyancer
GloverPriest —Birmingham
- IT
Test Centre Manager (Birmingham West)
Pearson —Birmingham
- Customer service
- Windows
- Microsoft Office
13d
Property Marketing & Content Executive
Next Place Property Agents Ltd —Tamworth
- £27,000 a year
- Full-time
- In-person
- Communication skills
- Time management
- Free parking
Quick apply
6d
Trade Operations Manager
Manna Jaya Global Trade Ltd —Birmingham
- £58,000 - £75,000 a year
- Full-time
- Supervising experience
- Bachelor's degree
- In-person
Quick apply
8d

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Telecoms Support Desk Engineer

SOUTHERN COMMUNICATIONS LIMITED
Quinton

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Referral programme
Sick pay
On-site parking

Qualifications

TCP
Driving Licence
LAN
Firewall
DHCP
VoIP
Continuous improvement
DNS
Telecommunication
IT
Problem management
Network monitoring

Full job description

Telecoms Support Desk Engineer

Location: Quinton, Birmingham

Salary £30,000 - £35,000

The Telecoms Support Desk Engineer is responsible for providing high-quality remote technical support for telecommunications, managed IT and unified communications (UC) systems. The role focuses on incident fault resolution, service request handling, system configuration, and customer support, ensuring services are restored promptly and in line with SLAs.

This position requires strong telecoms and managed IT knowledge, structured troubleshooting skills, excellent customer communication, and accurate documentation, while working closely with internal engineering teams and third-party suppliers.

Responsibilities:

Act as a first and second-line support engineer for telecoms, managed IT and UC-related incidents and requests.
Log, manage, prioritise, and resolve faults using the service desk ticketing system in line with SLAs.
Use supplier portals to raise, monitor, and manage faults with carriers and third-party vendors.
Perform detailed troubleshooting across VoIP, IT, networking, and UC platforms.
Escalate complex incidents appropriately while maintaining ownership and customer communication.
Implementing remote deployments, including system provisioning, configuration, and testing.
Liaise with customers, suppliers, and third-party IT teams to ensure timely resolution of issues.
Provide remote user support and basic customer training where required.
Maintain accurate technical documentation, case notes, and knowledge base articles.
Identify recurring issues and contribute to problem management and continuous improvement initiatives.

Technical Skills Required:

Strong understanding of:

VoIP technologies and call flows
SIP, RTP, TCP/UDP
DNS, DHCP, VLANs, QoS
LAN and WAN fundamentals
Managed IT applications and Cyber Security
Wifi – Unifi and Ruckus advantageous
Switching, Routing, Firewalls - advantageous

Experience troubleshooting UC and telecoms platforms such as:

Gamma Horizon / Call Centre, Microsoft Teams (Direct Routing), SpliceCom, Wildix, NEC (or similar platforms)
Familiarity with diagnostic tools such as Wireshark and network monitoring utilities.
Knowledge of structured cabling principles (CAT5 / CAT6) – advantageous.
Experience managing incidents through a service desk or ticketing system.

Other Experience required:

Minimum of 2 years’ experience in an IT or Telecoms support role.
Experience working in a high-volume, customer-facing support environment.
Exposure to managed services or MSP environments desirable.

Benefits:

21 Days Holiday – increasing to 22 days after 3 years and to 25 days after 5 years
Birthday Day Off
Buy Holiday Scheme
Career Development and Progression Opportunities
Employee Assistance Programme
Enhanced Company Sick Pay
Discounted Retail Vouchers
Reduced Gym Membership
Annual Salary Review
SCG Mobile Benefit
Employee Referral Bonus
Pension Scheme
Free On-Site Parking
Charity Events

SCG is proud to be an equal opportunities employer.
We welcome applications from all parts of the community and are committed to upholding the principles of the Equality Act 2010.

We are committed to supporting applicants with disabilities. We will endeavour to make necessary adjustments to ensure a fair and accessible recruitment process.

Pay: £30,000.00-£35,000.00 per year

Experience:

Telecommunication: 2 years (required)

Licence/Certification:

Driving Licence (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

vendor jobs in northfield, wmd

Telecoms Support Desk Engineer

Crew Member

Document Control Assistant - T&D (Birmingham, UK)

Bookkeeper- 3 days a week

Senior Claims Handler - Commercial & Schemes

Senior Employer Brand Specialist

Claims Handler - Commercial & Schemes

Digital Quality and Research Officer

Accounts Payable Clerk

Payroll Bureau Manager

Graduate Trainee Scheme

Property Manager

Experienced Estate Agent – Genuine Scope for Career Progression

Export Coordinator - Grenade

Local Government BDE

Sales Representative

Residential Conveyancer

Test Centre Manager (Birmingham West)

Property Marketing & Content Executive

Trade Operations Manager

I want to receive the latest job alerts for vendor in northfield, wmd

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