Insurance broker Work, Jobs in Nottingham, Ntt (with Salaries)

Complaints Handler
Evolution Funding —Chesterfield
- £28,000 - £30,000 a year
- Full-time
- Hybrid work
- Writing skills
- Databases
- Conflict management
- Health & wellbeing programme
- Work from home
Quick apply
Trainee Mortgage Advisor
APR Money Ltd —Derby
- From £24,000 a year
- Full-time
- Hybrid work
- Basic maths
- Financial services
- Communication skills
- Life insurance
- Sick pay
Quick apply
Call Centre Sales Specialist
Gallagher —Nottingham
- £25,000 a year
- Full-time
- Communication skills
11d
Business Development Representative
Premier Insurance Brokers Ltd —Nottingham
- From £27,000 a year
- Full-time
- Business development
- In-person
- Free parking
Quick apply
6d
Administration Assistant
Premier Insurance Brokers Ltd —Nottingham
- From £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
6d
Ocean Import Agent
Expeditors —Derby
- Full-time
- Customer service
- Writing skills
- English
- Employee stock purchase plan
Quick apply
Business Administrator
Firth & Scott (Insurance Brokers) Ltd —Nottingham
- £25,000 - £28,000 a year
- Full-time
- Microsoft Outlook
- Computer literacy
- No experience needed
- Free parking
- Health & wellbeing programme
Quick apply
9d
Insurance Advisor - Commercial
Jensten Group —Nottingham
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Operations Administrator
Tokio Marine HCC —Leicester
- Full-time
- English
- Data entry
- Organisational skills
Business Development Manager
Gallagher —Nottingham
- Full-time
- Remote
- Business development
12d
Insurance Broker
Wallace's Insurance —Chesterfield
- £25,420.00 - £63,537.36 a year
- Part-time
- Spanish
- Salesforce
- Business development
- Free parking
- Life insurance
Quick apply
Mortgage Broker
WLR Finance and Insurance Solutions —Castle Donington
- From £28,000 a year
- Full-time
- CRM software
- Business development
- Travel
Quick apply
8d
Account Executive
PIB Group Services Ltd. —Derby
- Hybrid work
- Business development
- Organisational skills
Quick apply
Insurance Client Director, Corporate Risk (Leicester)
Aon Corporation —Leicester
- Hybrid work
- Mentoring
- Training & development
Service Colleague
ASDA —Leicester
- £13.10 - £15.64 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Night manager
ASDA —Nottingham
- Weekend availability
- Customer service
- In-person
- Annual leave
- Employee assistance programme
5d
Insurance Broker - New Business
Benefact Group —Chesterfield
- Monday to Friday
- Hybrid work
- Communication skills
- Annual leave
- Employee discount
Quick apply
8d
Optical Manager
ASDA —Nottingham
- Full-time
- Management
- Customer service
- Patient care
- Store discount
- Annual leave
Customer Delivery Driver
ASDA —Worksop
- £13.10 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
2d
Operations Manager
ASDA —Leicester
- Full-time
- Organisational skills
- In-person
- Leadership
- Annual leave
- Employee assistance programme
7d

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Complaints Handler

Evolution Funding -
Chesterfield

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year

Benefits

Health & wellbeing programme
Company pension
Work from home
Company events
Life insurance
On-site parking

Qualifications

Financial Conduct Authority guidelines
Customer service call handling
Client engagement
Stakeholder liaison
Writing skills
Process improvement
Internal department liaison
Microsoft Office Suite
Complaint handling
Databases
Database management
Conflict management
Organisational skills
Customer interaction
Communication skills

Full job description

Location: Chesterfield, Thompson Close

Working hours: 40hrs Mon - Fri 8.30am - 5pm

About us

Evolution Funding is the UK’s market-leading provider of motor finance and technology solutions. Established over 20 years ago, our scope and capabilities go far beyond that of a traditional finance broker, with our award-winning technology placing us at the forefront of digital finance journeys, powering brilliant customer experiences across the breadth of the automotive finance industry.

The Team

The Resolutions team are a high performing team with a really friendly and supportive culture and act as intermediaries between funders and lenders through the complaints resolution process.

Communicating daily with representatives at all levels from the industries main funders and dealerships, the role of the complaint handler role is to investigate and establish the facts surrounding a complaint made by a customer who has taken out automotive finance. The complaints handler will do this through establishing relationships with external stakeholders via telephone, quickly building trust and conducting fact finds and investigations while accurately administering a variety of systems and databases.

Key Responsibilities

Investigate complaints in line with regulatory procedures.
Communicate and influence effectively with lenders, dealerships, and customers.
Accurately record complaints onto the Complaints Management System (CMS).
Management of complaints in a timely and compliant manner, in line with SLAs.
Work to ensure that the highest level of service is consistently delivered to our customers.
Effectively manage workload to maximise productivity.
Liaise with all internal and external departments.
Identify and implement process improvements to enhance the overall complaint handling procedure.
Adhere to numerous legislation and regulations including Consumer Rights Act 2015, TCF, GDPR, Information Commissioner’s Office (ICO) and Financial Conduct Authority (FCA) guidelines.

Personal qualities you will need in order to apply

Proactive and able to use your own initiative
Able to work autonomously as well as part of a wider team
Natural inquisitiveness and problem-solving skills
High level of attention to detail
Confident & resilient with excellent communication skills

Technical skills and experience you will need

Excellent understanding/knowledge of the Consumer Rights Act and FOS.
Able to quickly build rapport & professional relationships at all levels of a business.
Complaints background is highly desirable.
Ability to compose emails and letters in a professional format.
Confidence in handling telephone calls with a range of stake holders.
Gather relevant information to assess the validity and complexity of each complaint.
Communicate with customers both verbally and in writing to obtain additional details and provide updates on the complaint status.

Skills

Strong problem-solving skills with the ability to make fair judgements and mediate between parties.
Attention to detail and the ability to work efficiently in a fast-paced, deadline driven environment.
Excellent communication skills, both written and verbal with the ability to empathise and maintain professionalism when dealing with customers.
Good organisational skills and ability to prioritise workload.
Ability to manage a large volume of cases with strict timeframes.
Good knowledge of Microsoft Office is desirable.

Experience

Previous experience as a Complaint Handler is highly desirable.
In depth knowledge of the FCA regulations, Consumer Rights Act 2015, TCF, GDPR and Information Commissioner’s Office (ICO).
Experience of the motor trade or brokerage desired, though not essential

Job Types: Full-time, Permanent

Pay: £28,000.00-£30,000.00 per year

Benefits:

Company events
Company pension
Health & wellbeing programme
Life insurance
On-site parking
Work from home

Application question(s):

Will you now or in the future require sponsorship for the role that you have applied to?
Have you previously worked as a complaints handler?
Have you worked in an FCA regulated company previously?
Have you worked in the Automotive Finance industry previously?

Work Location: Hybrid remote in Chesterfield S41 9AZ

Quick apply

Refine Your Search

insurance broker jobs in nottingham, ntt

Complaints Handler

Trainee Mortgage Advisor

Call Centre Sales Specialist

Business Development Representative

Administration Assistant

Ocean Import Agent

Business Administrator

Insurance Advisor - Commercial

Operations Administrator

Business Development Manager

Insurance Broker

Mortgage Broker

Account Executive

Insurance Client Director, Corporate Risk (Leicester)

Service Colleague

Night manager

Insurance Broker - New Business

Optical Manager

Customer Delivery Driver

Operations Manager

I want to receive the latest job alerts for insurance broker in nottingham, ntt

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