Operations agent Work, Jobs in Nottingham, Ntt (with Salaries)

Service Support Agent
JIGSAW SYSTEMS LTD —Nottingham
- Full-time
- Microsoft Word
- Communication skills
- Time management
- Free parking
Quick apply
11d
Customer Operations Executive
Canopy —Nottingham
- £25,480 a year
- Overtime
- Hybrid work
- CRM software
- English
- In-person
- Annual leave
- Employee assistance programme
Quick apply
11d
Graduate Business Operations Associate
Bezos.ai —Nottingham
- £30,000 - £40,000 a year
- Full-time
- Remote
- Bachelor's degree
- Continuous improvement
- Recruiting
Quick apply
Operations Sort Agent - Weekends
DHL —East Midlands Airport
- Part-time
- Communication skills
- Free parking
- Employee discount
Trainee Water Assistant
Leisure Solutions Community Trust —Nottingham
- £10.85 - £12.71 an hour
- Weekend availability
- Employee assistance programme
- Gym membership
Casual Guest Service Agent
Hilton —Nottingham
- £12.71 an hour
- Part-time
- Bar
- Cleaning
- Guest services
Traffic Management Support Coordinator
Go Traffic Management —Derby
- £33,046 a year
Quick apply
Senior 1st Line Support
VINCI Construction —Risley
- Mentoring
- SharePoint
- Training & development
- Annual leave
- Employee assistance programme
Viewing Assistant Role with office opportunities
Newton Fallowell Estate Agents —Leicester
- Overtime
- Sales
- Customer service
- Computer literacy
Quick apply
9d
Part-Time Customer Service Agent - Leicester
SIXT —Leicester
- £13,300 a year
- Part-time
- Sales
- English
- Paid training
- Annual leave
Quick apply
5d
Site Agent
Gallifordtry —Nottingham
- Full-time
- Customer service
- Engineering
- Bachelor's degree
- Employee assistance programme
- Employee discount
4d
Personal Assistant
Howes Percival —Leicester
- Organisational skills
- Communication skills
- Time management
- Employee discount
Cleaner (part-time)
East Midland Homes Cooperative —Nottingham
- £12.71 - £15.00 an hour
- Part-time
- In-person
- Communication skills
- Time management
- Store discount
- Health & wellbeing programme
Quick apply
6d
NCG Road Agent
DHL —East Midlands Airport
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee discount
1d
Continuous Improvement Lead
Capital One UK —Nottingham
- Full-time
- Continuous improvement
- Leadership
- Communication skills
- Annual leave
2d
Studio Operations Lead
Frasers Group —Shirebrook
- Full-time
- Hybrid work
- Team management
- AI
- Leadership
Quick apply
8d
Estate Agent Administrator
Global Properties —Leicester
- From £10,000 a year
- Temporary
- CRM software
- Microsoft Outlook
- Computer literacy
Quick apply
Continuous Improvement Manager
Refresco —Kegworth
- Full-time
- Analysis skills
- Continuous improvement
- Training & development
Quick apply
Sites Manager - Midlands
Arriva Midlands Limited —Derby
- Full-time
- Continuous improvement
- School
Quick apply
1d
Knowledge Manager
Rolls-Royce —Derby
- Full-time
- Continuous improvement
- No degree
- AI
- Annual leave

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Service Support Agent

JIGSAW SYSTEMS LTD -
Nottingham

Quick apply

Job details

Permanent | Full-time
11 days ago

Benefits

Free parking
Cycle to work scheme
Company pension
Car scheme
On-site parking

Qualifications

Microsoft Word
Technical troubleshooting
Desktop support
Customer service call handling
IT service management
Internal department liaison
Microsoft Office Suite
Customer support
Customer interaction
Fault diagnosis and repair
Communication skills
Time management

Full job description

Annual salary: Competitive Salary & Benefits Package

Key Purpose of Role:

The Jigsaw24 Service Support Agent is the primary point of contact for Jigsaw24’s Starters and Leavers, Hardware Break Fix and Grading Services customers.

Reporting to the Service Support Manager, the Service Support Agent will support our customers with support on their Apple, Android and Windows devices. This will include utilising loan stock, booking courier shipments and ordering new stock from our warehouse.

As a Service Support Agent, you are expected to provide an excellent level of customer service through Phone and E-mail for contracted Service Level Agreement (SLA) alongside providing support for key B2B customers, both new customers onboarding and existing customers.

The Service Support Agent Role is an ideal starting point for your career in IT services, enabling you to learn Jigsaw24’s services and the technical skills that are needed to support them.

Key Duties and Responsibilities:

Managing Incidents and Requests (Cases) in line with Jigsaw24’s Case Management Process and ITIL best practices.

Ensuring Incidents and Requests are responded to within the customers Service Level Agreement (SLA).

Provide an effective, professional response to Incidents and Requests in line with Jigsaw24’s Keeping the Customer Informed Process. Ensuring a seamless level of customer service and support is offered throughout the customers supported hours.

Setting and managing expectations to end users on timescales for next steps on incidents and requests to progress them to resolution.

Be familiar with following processes, reviewing knowledge articles and online support material.

Provide basic troubleshooting to end users to determine the nature of a fault on an Apple or Windows Device.

Create and oversee consignments with our designated couriers through our internal systems and providing support and escalations when needed.

Collaborate and communicate effectively with internal departments to ensure smooth operations and timely completion of Incidents and Requests.

Skills And Qualities:

Customer Service Skills: Empathise with users, display active listening skills, polite telephone manner.

Good written & verbal communication skills.

Excellent planning, organisational, and time management skills.

Competency in Microsoft applications including Word, Excel, and Outlook.

Minimum 1 year in a customer service role.

Mandatory Requirements of The Job Holder:

Work well under pressure, have excellent time management skills and the ability to multitask.

Good diagnostic approach, demonstrating attention to detail and effective fault-finding.

Maintain professional standards of quality of work, personal presentation, and personal conduct, always projecting a professional image.

Punctual, tenacious. Demonstrate perseverance and use of initiative when either working alone or as part of team.

Who are Jigsaw24

We put people first in a culture that’s reflected throughout our whole business. By respecting each person as an individual, we create an inclusive, supportive atmosphere that feels like a family and inspires everyone to follow their own path. All while delivering great customer service, celebrating our diversity, and doing more to minimise our impact on the environment.

We truly believe our commitment to people, sustainability, and excellence is the driving force behind our success. To find out more about what we do and our passion for the environment, social responsibility, inclusion, and well-being please see here

Benefits at Jigsaw24

You will receive a wide range of benefits working at Jigsaw24 including:

26 days holiday
Health cover including access to GP anytime, annual reimbursements for optical and dental to name a few as well as counselling and wellbeing services
Cycle2work
Travel to work loan
Free on-site parking
Staff purchase scheme on fantastic Apple products and more
Unlimited bistro coffee and tea facilities
Enhanced family-friendly policies
Pension scheme
Electric Vehicle scheme
Life cover

We are always on the lookout for hungry people who want to realise their potential. It’s not just about filling existing vacancies – it’s about what you can achieve. As a business, we never stand still. In fact, we encourage our people to follow their own path and help us improve how we all work. To find out more please visit our “about us” section on our website by clicking here

From our office decor to the range of benefits we have to offer, we try to foster an inspiring, collaborative environment that makes everybody feel welcome. And as we continue to grow, we’re determined to hold true to our values and ever since we started trading, our culture has been based on delivering great customer service and providing solutions based on technical excellence.

Quick apply

Refine Your Search

operations agent jobs in nottingham, ntt

Service Support Agent

Customer Operations Executive

Graduate Business Operations Associate

Operations Sort Agent - Weekends

Trainee Water Assistant

Casual Guest Service Agent

Traffic Management Support Coordinator

Senior 1st Line Support

Viewing Assistant Role with office opportunities

Part-Time Customer Service Agent - Leicester

Site Agent

Personal Assistant

Cleaner (part-time)

NCG Road Agent

Continuous Improvement Lead

Studio Operations Lead

Estate Agent Administrator

Continuous Improvement Manager

Sites Manager - Midlands

Knowledge Manager

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