Learning and development advisor Work, Jobs in Oldham (with Salaries)

Learning and Development Advisor
JDSPORTS —Rochdale
- Weekend availability
- Customer service
- Project management
- Travel
- Employee discount
Quick apply
16h
Learning and Development Advisor
GMCA —Manchester
- £30,024 - £38,220 a year
- Hybrid work
- Customer service
- Communication skills
14d
Referral and Information Advisor
Trafford Council —Trafford
- £28,598 - £31,022 a year
- Full-time
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Work from home
11d
Operations Specialist Support Team (OSST) HOLMES Indexer
Independent Office for Police Conduct —Sale
- £28,665 a year
- Hybrid work
- Administrative experience
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
8d
Care Oversight and Intelligence Advisor
Anchor —Bradford
- £35,000 a year
- Microsoft Excel
- Medication administration
- Data analysis skills
- Employee discount
18h
Talent Acquisition & Learning & Development Advisor
Radisson Hotel Group —Manchester
- Full-time
- Hotel
- Communication skills
- Employee discount
Quick apply
Head of People (Bury Head Office, with regular travel to Preston and Oswestry)
Dunsters Farm —Bury
- Monday to Friday
- Management
- Travel
- Human resources
- Free parking
- Health & wellbeing programme
Quick apply
4d
Business Advisor - Organisation Development Specialist
Business Support Business Finance (BSBF) —Manchester
- Up to £43,260 a year
- Full-time
- Analysis skills
- No degree
- Human resources
Senior Reporting and Insights Analyst
Clear Business —Sale
- Up to £57,000 a year
- Full-time
- Hybrid work
- Azure
- SQL
- Agile
- Free parking
- Annual leave
Quick apply
Operations Training Advisor
interactive investor —Manchester
- From £37,500 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Annual leave
- Employee discount
Quick apply
4d
Social Worker (No Recourse to Public Funds)
Tameside Council —Tameside
- £39,862 - £45,091 a year
- Call to connect
- Bar
- English
11d
HR Advisor
OnwardHomes —Manchester
- £37,250 a year
- Call to connect
- Microsoft Excel
- Management
- Customer service
- Annual leave
- Employee discount
8d
Customer Service Advisor
PayStream Accounting Services —Altrincham
- £30,000 a year
- Full-time
- Hybrid work
- IT
- In-person
- Work from home
Quick apply
BrightHR Documentation Advisor
Bright HR Limited —Manchester
- Up to £32,000 a year
- Weekend availability
- Management
- Human resources
- Time management
- Employee assistance programme
- Employee discount
People Advisor
Bruntwood —Manchester
- £35,000 - £38,000 a year
- Full-time
- Annual leave
People Development & Experience Lead
Informed Solutions —Altrincham
- Full-time
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Human resources
- Gym membership
- Referral programme
Quick apply
12d
People Advisor - Together Learning Trust
Calderdale Council —Elland
- £32,597 - £35,412 a year
- Full-time
- Hybrid work
- School
12d
Senior Learning & Development Specialist
Deliveroo —Manchester
- Full-time
- Sales
- Project management
Engagement Consultant
WSP —Manchester
- Part-time
- Hybrid work
- English
- No degree
- Organisational skills
- Flexitime
- Work from home
7d
Senior Strategy Advisor
Parliamentary and Health Service Ombudsman —Westminster
- £49,325 - £52,286 a year
- Full-time
- Hybrid work
- Presentation skills
- Communication skills
- Annual leave
- Employee assistance programme
11d

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learning and development advisor jobs near oldham

Learning and Development Advisor

JDSPORTS -
Rochdale

Quick apply

Job details

Full-time
16 hours ago

Benefits

Employee discount

Qualifications

Customer service
Adobe Captivate
Project management
Content management
Communication skills

Full job description

Established in 1981 with a single store in the Northwest of England, the JD Group is a leading omni-channel retailer of Sports Fashion, Outdoors and Gyms with our colleagues working in stores across several retail fascias in many markets around the world.

JD Sports Fashion Plc was listed on the London Stock Exchange in 1996 and has been a FTSE100 publicly quoted company since 2019 and continues to grow in the UK and internationally.

We want to be the leading global omnichannel retailer in the sports and outdoor industry. To be a part of this successful company and help us to achieve this you will have the desire to ingrain our strategic goals of being a people-led, innovative and customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives.

Learning and Development Advisor

Responsible to: Executive Contact Operations Manager
Department: Customer Care
Location: Kingsway
Hours: 40 Per week–may include occasional early/late shifts and weekend cover Travel will be required as part of this role

Travel:
Role Description

Role purpose and scope:
To design and deliver innovative learning solutions across an omni-channel Customer Care environment, including system-based modules, interactive workshops, and digital learning tools. The role ensures compliance with regulatory standards (GDPR, PCI DSS) and supports continuous improvement through data-driven insights. This includes collaborating with stakeholders to align training with business objectives and fostering a culture of continuous learning and best practice sharing.

Responsibilities

Training Development & Delivery

Design and develop Customer Care training programs and materials

Develop system training modules for new tools and platforms

Conduct training sessions for new and existing staff

Create interactive workshops, role-playing scenarios, and simulations

Deliver both in-person and virtual training sessions

Integrate microlearning and video-based content for quick skill reinforcement

Curriculum & Content Management

Develop training manuals, guides, and e-learning modules

Update training content based on company policies and industry best practices

Create assessment tools and quizzes to evaluate learning outcomes

Maintain training documentation and resources

Collaborate with IT and Operations to ensure training content reflects system updates and process changes

Implement Learning Management System (LMS) for tracking and reporting

Skills Development

Train staff on communication skills, active listening, and empathy

Teach conflict resolution and de-escalation techniques

Provide product knowledge training

Coach employees on using Customer Care software and tools

Coach on omni-channel communication strategies (voice, email, chat, social)

Embed digital literacy and system navigation skills

Performance Monitoring

Assess trainee progress and provide feedback

Monitor customer service metrics and identify training needs

Conduct follow-up sessions and refresher training

Evaluate training effectiveness and make improvements

Use analytics from LMS and performance dashboards to identify skill gaps

Report ROI of training initiatives to leadership

Quality Assurance

Ensure training aligns with company standards and values

Monitor call quality and provide coaching recommendations

Support staff with ongoing development strategies

Maintain compliance with industry regulations (GDPR, PCI DSS)

Outsource Partner Support

Train Outsourced Customer Care Teams on company standards, processes, and brand values

Ensure Outsource Partners maintain the same service quality as in-house

Conduct periodic assessments of Outsourced operations and training effectiveness

Share product updates, policy changes, and new procedures with partner teams

Travel to Outsource partner locations to conduct face-to-face training

Develop scalable training frameworks for global partners

Create cultural sensitivity modules for cross-border teams

Additional Skills Needed

Ability to work effectively across different cultures and time zones

Adapt to different working styles and business practices

Create standardised processes that work across multiple locations

Strong knowledge of instructional design principles and adult learning theory

Experience with e-learning authoring tools (Articulate, Captivate) and LMS platforms

Ability to analyse training impact using data and KPIs

Project management skills for coordinating multi-location rollouts

Provide support to Customer Care on calls and emails during busy periods or upon request

Any other ad hoc tasks requested by Management

.

We know our colleagues work tirelessly to make JD Sports the success it is today and in turn, we offer them some amazing benefits including staff Discount On JD Group and other brands within the organisation and personal development opportunities to learn and develop at work.

Thank you for your time

#JD

Quick apply

Refine Your Search

learning and development advisor jobs in oldham

Learning and Development Advisor

Learning and Development Advisor

Referral and Information Advisor

Operations Specialist Support Team (OSST) HOLMES Indexer

Care Oversight and Intelligence Advisor

Talent Acquisition & Learning & Development Advisor

Head of People (Bury Head Office, with regular travel to Preston and Oswestry)

Business Advisor - Organisation Development Specialist

Senior Reporting and Insights Analyst

Operations Training Advisor

Social Worker (No Recourse to Public Funds)

HR Advisor

Customer Service Advisor

BrightHR Documentation Advisor

People Advisor

People Development & Experience Lead

People Advisor - Together Learning Trust

Senior Learning & Development Specialist

Engagement Consultant

Senior Strategy Advisor

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