customer support coordinator Work, Jobs in ongar, ess (with Salaries)

Customer Support & Order Coordinator | Mon-Fri
BUILDING MATERIALS WHOLESALE LTD —West Thurrock
- Up to £30,030 a year
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
Customer Support Coordinator – Available NOW!
Energycentric —Romford
Customer Support Coordinator
Energycentric —Romford
Resolution Coordinator
Peabody —London
- £38,592 a year
- Hybrid work
- IT
- Communication skills
- Time management
8d
Customer Experience Coordinator
The Scout Association —Gilwell Park
- £25,685 - £27,445 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Flexible schedule
Wholesale Customer Support Coordinator
Fred Perry Ltd —London
- Hybrid work
- Microsoft Excel
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Office Workflow Co-ordinator
Williams Lea —London
- £32,000 a year
- Full-time
- In-person
- Communication skills
- Referral programme
Customer Services Coordinator
Zela Solutions Ltd —Enfield
- £27,000 - £28,000 a year
- Part-time
- Customer service
- Salesforce
- Administrative experience
Quick apply
1d
Sales and Service Coordinator
ADM —Chelmsford
- Microsoft Outlook
- Customer service
- Communication skills
Administrator / Service Coordinator (Maternity Cover)
Square Mile Fire & Security —Epping
- £25,000 - £29,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
1d
Training Operations Coordinator
British Airways —London
- Full-time
- Customer service
- Travel
- IT
2d
Customer Services Coordinator
ACS Aviation Industries Ltd —Braintree
- £27,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Gym membership
Quick apply
9d
Telecoms Provisioning & Customer Support Coordinator
Urbancoms ltd —London
- £26,000 - £30,000 a year
- Full-time
- In-person
Quick apply
5d
Training Administrator/Co-Ordinator - Hybrid working from home / Stevenage
Milebay Auditing Ltd —Stevenage
- £12.71 - £15.00 an hour
- Part-time
- Hybrid work
- Microsoft Powerpoint
- English
- Microsoft Office
- Free parking
- Work from home
Quick apply
3d
Customer Experience Coordinator
Michael Kors —London
- £30,000 - £35,000 a year
- Full-time
- Maintenance
9d
Service Administrator / Coordinator
Custom Security Solutions Ltd. —Hertford
- £26,000 - £33,000 a year
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Salesforce
- Free parking
- Health & wellbeing programme
Quick apply
Customer Care Coordinator
Sanctuary Group —Basildon
- £32,606 - £34,322 a year
- Full-time
- Customer service
- Microsoft Office
- Construction
- Annual leave
- Employee discount
Quick apply
2d
Customer & Partner Experience Coordinator - EMEA
Workiva —London
- Full-time
- Remote
- Bachelor's degree
- No degree
- Travel
Concierge Coordinator, Pre-Opening - The St. Regis London
Marriott International, Inc —London
- Full-time
- Hotel
- Administrative experience
- Organisational skills
- Employee assistance programme
- Sick pay
7d
Client Services Coordinator
Sayer Vincent —London
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel

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Customer Support & Order Coordinator | Mon-Fri

BUILDING MATERIALS WHOLESALE LTD -
West Thurrock

Quick apply

Job details

Permanent | Full-time
Up to £30,030 a year

Benefits

Free parking
Company pension
On-site parking

Qualifications

Xero
HubSpot
Communication skills

Full job description

Mon-Fri, 8:00am-5:00pm
Full-time, Permanent

This is not a standard customer service role.

You'll be joining Brick Wholesale - one of the UK's leading online brick suppliers, selling to trade customers and developers nationwide. Bricks are a more complex product than most - different types, formats, suppliers, lead times, and delivery constraints - which means this role is a genuine mix of customer support, order management, logistics coordination, and problem-solving.

You'll own the full order journey from start to finish. That means processing orders, selecting the right suppliers, coordinating deliveries, resolving issues, and handling after-sales - all running simultaneously, every day.

The store opens at 8:00 am sharp. We expect everyone to be at their desk and ready before the doors open.

What You'll Be Doing:

Responding to customer post-sale enquiries - delivery updates, ETAs, order changes
Processing sales orders, purchase orders, and credit notes
Selecting the most suitable brick suppliers based on price, availability, and lead time
Coordinating deliveries and solving logistical challenges - access restrictions, timing, failed deliveries
Liaising with suppliers to manage orders and chase ETAs
Handling customer complaints - late, wrong, or damaged deliveries
Amending orders when customers request changes after purchase
Replying to customer reviews
Assisting with supplier invoice discrepancies
Maintaining accurate records across all systems

Order volume: 5–15 per day. Low volume - but each order involves real decision-making, supplier selection, and coordination. This is not a processing role.

What We're Looking For:

Clear, professional written and verbal communication
Strong organisation - you stay on top of multiple tasks without dropping things
Comfortable with numbers - pricing, supplier costs, credit notes
Confident across systems - you use tools to stay organised, not avoid them
Self-directed - you manage your own workload without constant direction
Calm under pressure - when priorities shift, you adapt rather than freeze
Ownership mindset - you see something through to resolution, not to the next person's desk.

Systems You'll Use Daily:

HubSpot (CRM)
Monday.com (workflow management)
Xero (accounting)

Confidence across multiple systems is non-negotiable. You don't need to know these tools on day one - but you need to pick them up quickly and use them properly.

This Role Is Not For You If:

You prefer highly repetitive tasks or step-by-step instructions for everything
You rely on close supervision to stay on track
You're uncomfortable working across multiple systems simultaneously
You find it difficult to adapt when priorities change mid-day
You left your last role because there was no growth opportunity, without being able to explain what you did to pursue it yourself.

What We Offer:

£30,030 salary
28 days holiday including bank holidays
Extra day off on your birthday
Company pension
Free on-site parking
Structured onboarding on our systems and products
Monday to Friday - no weekends
A direct, down-to-earth team in a fast-growing business

About Us:

We're Building Materials Wholesale - a fast-growing group of specialist online stores supplying building materials across the UK. Brick Wholesale is our dedicated brick store, supplying trade customers and developers with a wide range of bricks, blocks, and associated products at competitive wholesale prices through an online-first model backed by a hands-on support team.

Pay: Up to £30,030.00 per year

Benefits:

Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in ongar, ess

Customer Support & Order Coordinator | Mon-Fri

Customer Support Coordinator – Available NOW!

Customer Support Coordinator

Resolution Coordinator

Customer Experience Coordinator

Wholesale Customer Support Coordinator

Office Workflow Co-ordinator

Customer Services Coordinator

Sales and Service Coordinator

Administrator / Service Coordinator (Maternity Cover)

Training Operations Coordinator

Customer Services Coordinator

Telecoms Provisioning & Customer Support Coordinator

Training Administrator/Co-Ordinator - Hybrid working from home / Stevenage

Customer Experience Coordinator

Service Administrator / Coordinator

Customer Care Coordinator

Customer & Partner Experience Coordinator - EMEA

Concierge Coordinator, Pre-Opening - The St. Regis London

Client Services Coordinator

I want to receive the latest job alerts for customer support coordinator in ongar, ess

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