Director of Work, Jobs in Ormskirk, Lan (with Salaries)

Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Head of Community Engagement
Progress Schools —Bootle
- £40,000 - £45,000 a year
- Hybrid work
- English
- No degree
- Travel
- Employee discount
- Referral programme
Managing Director
RASASC Cheshire & Merseyside (Rape and Sexual Abuse Support Centre) —Warrington
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Supervising experience
- Bachelor's degree
- Work from home
Quick apply
Head of Commercial
Knowsley Safari —Knowsley
- From £60,000 a year
- Full-time
- Management
- Bachelor's degree
- Leadership
- Free parking
- Health & wellbeing programme
Quick apply
6d
Director of Asset Management
Qualitas Housing —Blackburn
- From £70,000 a year
- Full-time
- Hybrid work
- Maintenance
- No experience needed
- Employee discount
- Life insurance
Quick apply
8d
Director of Quality and Innovation
St Helens College —St Helens
- £71,190 a year
- Full-time
- Management
- School
- Free parking
- Employee assistance programme
1d
Director of People & Organisational Development
St Helens College —St Helens
- £65,000 - £70,000 a year
- Full-time
- Human resources
- Free parking
- Annual leave
8d
Head of Service - Education
Sefton Council —Sefton
- £90,749 a year
- Full-time
- Leadership
- Teaching
Head of Professional Development
Think & Grow Learning Solutions Ltd —Liverpool
- £58,000 - £76,000 a year
- Full-time
- Education
- Bachelor's degree
- Human resources
- Health & wellbeing programme
Quick apply
7d
Head of Guest Experience
Knowsley Safari —Knowsley
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- First Aid Certification
- Free parking
- Health & wellbeing programme
Quick apply
6d
Head of Governance
St Joseph Catholic Multi Academy Trust —Liverpool
- £56,673 - £65,084 an hour
- Full-time
- Hybrid work
- Organisational skills
- School
Quick apply
5d
Operations Director
Spire Healthcare —Blackpool
- Full-time
- Free parking
- Annual leave
9d
Director of Business Operations
Megatim Enterprise Solutions Ltd —Liverpool
- £3,500 - £7,300 a month
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Health & wellbeing programme
Quick apply
3d
Director of Software Testing Services
Dilato AI, Cloud & Software Services Ltd —Liverpool
- £9,500 - £15,500 a month
- Full-time
- Analysis skills
- Leadership
- Communication skills
Quick apply
Account Director
OCS Group —Preston
- Weekend availability
- Leadership
- Referral programme
Quick apply
Director Defence Technical Excellence College (DTEC) North West
Blackpool & the Fylde College —Bispham
- £65,000 - £70,000 a year
- Free parking
- Annual leave
Director
Conlon Home Care Services Ltd —Southport
- £30,000 - £35,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
- Free parking
- Flexitime
Quick apply
10d
Commercial Director
Korn Ferry —Ellesmere Port
- Full-time
- Sales
- In-person
- Business
- Free parking
Quick apply
7d
Head of Demand Planning
Precision Polymer Engineering Limited —Blackburn
- £60,000 - £70,000 a year
- Full-time
- Management
- Sales
- Microsoft Office
- Annual leave
7d
Head of Site Operations
Knowsley Safari —Knowsley
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Management
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply
6d

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director of jobs near ormskirk, lan

Head of Customer Experience

English Speaking Board (International) Ltd. -
Ormskirk

Quick apply

Job details

Permanent | Full-time
£45,000 - £57,000 a year

Benefits

Casual dress
Company pension
Work from home
Company events
Sick pay
On-site parking

Qualifications

Management
Customer service
English
Supervising experience
Leadership

Full job description

Our company, English Speaking Board (International) Ltd. is seeking an exceptional Head of Customer Experience to lead and enhance the experience of our customers, centres and learners across the UK and internationally.

This is an exciting opportunity to join the Senior Leadership Team at a respected educational awarding organisation and play a key leadership role in shaping customer strategy, driving service excellence, and ensuring every interaction with ESB reflects our values and commitment to quality.

Our business is, as a specialist awarding organisation creating, assessing and awarding qualifications for Oracy and English language to 40,000 learners annually, across 12 countries.

To be successful you need to be:

An inspiring leader who can motivate teams, foster collaboration, and deliver an exceptional.
customer experience at every stage of the customer journey.
Passionate about creating a deep understanding about our clients and their needs and how our products add value to their work or enable the further study and employment journeys of their learners.
Someone who shares our values to champion the power of human connection, self-advocacy, communication and confidence building.

Why work for ESB International?

Our amazing customer focus and service to our clients.
Along with our deep commitment to our learners.
Our positive and caring organisation.

With 18 Head Office colleagues, 80 assessors and markers out in the field and over 250 centres and international clients we are a busy and constantly evolving workplace.

The main activities of this leadership role:

To play a leadership role with English Speaking Board (International) Ltd. to achieve the business strategy for the delivery of an outstanding customer experience.
Developing a team with outstanding customer service skills across ESB’s entire customer base, via our Digital, CRM, Email, Telephone, and any other channels.
Managing the effectiveness of our bespoke assessment management system in liaison with our IT partners.
Taking responsibility for ESB’s Enquiries, Complaints and Appeals policy and procedures.
In liaison with the Head of Commercial, contribute to our whole of business Customer Journey focus to ensure our clients are on boarded and retained to achieve revenue targets and maintain our purpose and customer value propositions.

The post:

Permanent, full-time (5 days a week) subject to 6 months’ probationary period.
Salary: Senior Manager Grade 7 (£45,000-£ 57,000) dependent on experience and current salary.
Location: Hybrid working (2-3 days per week office based) at ESB’s Office, 9 Hattersley Court, Burscough Road, Ormskirk, Lancashire, L39 2AY.
Pension: We also offer an attractive pension scheme (see job description).

Applicants should write a supporting statement along with their CV to outline:

Their interest in ESB International
Their interest in the role

Please visit our website esbuk.org/index.php/jobs to download a job specification.

Pay: £45,000.00-£57,000.00 per year

Benefits:

Casual dress
Company events
Company pension
On-site parking
Sick pay
Work from home

Experience:

customer service management: 3 years (required)

Work Location: Hybrid remote in Ormskirk L39 2AY

Quick apply

Refine Your Search

director of jobs in ormskirk, lan

Head of Customer Experience

Head of Community Engagement

Managing Director

Head of Commercial

Director of Asset Management

Director of Quality and Innovation

Director of People & Organisational Development

Head of Service - Education

Head of Professional Development

Head of Guest Experience

Head of Governance

Operations Director

Director of Business Operations

Director of Software Testing Services

Account Director

Director Defence Technical Excellence College (DTEC) North West

Director

Commercial Director

Head of Demand Planning

Head of Site Operations

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