Liaison Work, Jobs in Orsett, Ess (with Salaries)

Call Centre Team Leader
Quest Medical UK Ltd —Brentwood
- £30,000 - £35,000 a year
- 8 hour shift
- CRM software
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
Conveyancing Secretary
Current Legal Recruitment —Grays
- £25,000 - £28,500 a year
- Full-time
- Microsoft Office
- Organisational skills
- Typing
- Health & wellbeing programme
- Sick pay
Quick apply
7d
Depot Manager
Associated Security Solutions —Thurrock
- From £35,000 a year
- Full-time
- Management
- Business development
- Organisational skills
- Free parking
Quick apply
6d
Resident Liaison Officer
Kier Group —Rainham
- Full-time
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Flexible schedule
Resident Liaison Officer
Peabody —London
- £44,060 a year
- Customer service
- Microsoft Office
- Organisational skills
10d
Client Liaison Adviser
Benefact Group —Billericay
- From £25,000 a year
- Full-time
- Customer service
- Annual leave
- Sick pay
3d
VIP Liaison Officer
Heathrow —London
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
9h
Electrical Contracts Manager
THE WIGGETT GROUP —Little Warley
- £55,000 - £60,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Organisational skills
Quick apply
4d
Project Manager
Advertainment Media Ltd —London
- £37,087.16 a year
- Full-time
- Hybrid work
- CRM software
- Social media management
- Administrative experience
Quick apply
6d
Resident Liaison Officer
Southern Housing —Farringdon
- £37,578 a year
- Full-time
- Hybrid work
- Contracts
- In-person
- Communication skills
- Annual leave
4d
Rope Access Project Supervisor
Avalon Pro Group Ltd —Brentwood
- £35,000 - £45,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
13d
Junior Designer
Williams Lea —London
- £23.10 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
National Police Chiefs' Council - Strategic Intelligence Researcher NKCC
Metropolitan Police —London
- £33,219 - £36,228 a year
- Full-time
- Hybrid work
- Travel
- Flexitime
- Sick pay
10d
Forensic Fire and Explosion Investigators
Burgoynes —London
- Engineering
- Hotel
- Bachelor's degree
- Relocation assistance
- Annual leave
Embassy Liaison Manager
University College London Hospitals NHS Foundation Trust —London
- £58,133 - £65,261 a year
- Full-time
- Communication skills
3d
Learning Support Assistant
TCHC Group —Basildon
- £21,922 - £21,923 a year
- Full-time
- Cooking
- Travel
- Care plans
- Annual leave
- Employee assistance programme
Quick apply
Rehab Services Lead
Cleveland Clinic London —London
- Full-time
- Annual leave
- Employee assistance programme
10d
Client Resident Liaison Officer - Social Housing
Sureserve —London
- £28,000 - £32,000 a year
- Microsoft Outlook
- Microsoft Office
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
COBR Directorate Watchkeeping Team
Cabinet Office —London
- £40,974 - £45,259 a year
- Weekend availability
- Presentation skills
- Leadership
- Annual leave
7d
Prescription Clerk
Oakfield Health Centre —singlewell
- £12.71 an hour
- Part-time
- GP surgery experience
- Patient care
- Organisational skills
- Annual leave
- Employee discount
Quick apply

I want to receive the latest job alerts for liaison in orsett, ess

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Call Centre Team Leader

Quest Medical UK Ltd -
Brentwood

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Free parking
Health & wellbeing programme
Additional leave
Annual leave
Company pension
Employee assistance programme
Enhanced maternity leave
Bereavement leave
Referral programme
On-site parking

Qualifications

CRM software
Driving Licence
Management
Customer service
Microsoft Office
Administrative experience
Driving
Leadership
Communication skills

Full job description

Call Centre Team Leader

West Horndon, Brentwood (CM13)
£30,000 - £35,000 per year (Depending on experience)
Full-time |Rolling 5-on / 2-off shift pattern

Rotating 8-hour shifts between 06:30 and 20:00, Monday to Sunday (1 in every 4th Weekend Shift Cover & Bank Holiday Cover)

About Quest Medical

Quest Medical is one of the UK's leading providers of logistics and maintenance services to the mobile and static medical industry. We work closely with our customers to deliver high-quality, cost-effective solutions and provide a range of flexible services to support healthcare providers across the UK.

Our Quest Hub Call Centre is the operational heartbeat of the business, coordinating engineers, subcontractors, customers, and internal departments to ensure the highest levels of service delivery.

We are looking for an experienced and motivated Call Centre Team Leader to lead and support our team within this fast-paced operational environment.

The Role

The Call Centre Team Leader will be responsible for overseeing the day-to-day operation of the Quest Hub, ensuring customer enquiries, service requests, engineer scheduling, and escalations are managed efficiently and professionally.

The successful candidate will lead a team of Call Centre Agents, drive performance against KPIs and SLAs, support customer relationships, and ensure operational processes are delivered to the highest standard.

Key Responsibilities:

Lead, motivate, and support a team of Call Centre Agents to achieve operational KPIs and service targets.
Conduct daily team briefings and communicate operational priorities.
Monitor individual and team performance through reporting, call monitoring, and quality assurance reviews.
Carry out monthly quality reviews, one-to-one meetings, and performance appraisals.
Promote a positive, professional, and customer-focused culture.
Ensure all inbound calls, emails, and service requests are managed promptly and accurately.
Oversee job logging, fault triage, engineer scheduling, and job closure activities.
Manage shift coverage, annual leave, and sickness records to ensure service continuity.
Ensure out-of-hours job allocation is managed effectively and in line with customer SLAs.
Handle customer escalations and ensure timely resolution.
Prepare shift handovers, operational reports, and management updates.
Maintain accurate records across all operational systems and platforms.
Support recruitment, onboarding, and training of new employees.
Develop existing staff and identify opportunities for progression and skill development.
Assist with candidate sourcing, shortlisting, and interview coordination.
Analyse operational performance and identify opportunities for improvement.
Support process improvements, workflow enhancements, and service delivery initiatives.
Act as a key liaison between the Call Centre, Engineers, Contract Managers, Customers, and Department Managers.
Conduct regular customer review meetings and deliver KPI and SLA performance presentations.
Ensure compliance with company procedures, GDPR, and data protection requirements.

Essential Requirements:

Previous experience in a Team Leader, Supervisor, Senior Agent, or similar leadership role within a contact centre, helpdesk, service desk, or customer service environment.
Proven experience leading, coaching, and developing teams.
Strong customer service and stakeholder management skills.
Excellent communication skills, both written and verbal.
Experience working within a fast-paced and reactive operational environment.
Strong organisational, planning, and administrative skills.
Ability to manage multiple priorities while maintaining attention to detail.
Experience producing reports and analysing performance data.
Good working knowledge of Microsoft Office, CRM systems, scheduling software, and reporting tools.
Strong problem-solving and decision-making abilities.
Flexible approach to working hours to support operational requirements.

What We Are Looking For:

Proactive and self-motivated.
Strong leadership and people management skills.
Results-driven with a focus on service excellence.
Calm and effective under pressure.
Strong attention to detail and commitment to quality.
Positive, professional, and collaborative approach.
Adaptable and able to respond to changing operational demands.
Confident managing customer relationships and escalations.
Committed to developing both personal and team performance.
Passionate about delivering exceptional customer service.

What We Offer

Competitive salary.
Company pension scheme.
Death in Service benefit.
Employee Assistance Programme.
Free on-site parking.
Full training and development support.
Career progression opportunities.
Supportive and professional working environment.

Quest Medical UK Ltd is an Equal Opportunities Employer and is committed to creating an inclusive workplace where everyone is treated fairly and with respect.

Job Types: Full-time, Permanent

Pay: £30,000.00-£35,000.00 per year

Benefits:

Additional leave
Bereavement leave
Company pension
Enhanced maternity leave
Free parking
Health & wellbeing programme
On-site parking
Referral programme

Licence/Certification:

UK Driving Licence (preferred)

Work Location: In person

Quick apply

Refine Your Search

liaison jobs in orsett, ess

Call Centre Team Leader

Conveyancing Secretary

Depot Manager

Resident Liaison Officer

Resident Liaison Officer

Client Liaison Adviser

VIP Liaison Officer

Electrical Contracts Manager

Project Manager

Resident Liaison Officer

Rope Access Project Supervisor

Junior Designer

National Police Chiefs' Council - Strategic Intelligence Researcher NKCC

Forensic Fire and Explosion Investigators

Embassy Liaison Manager

Learning Support Assistant

Rehab Services Lead

Client Resident Liaison Officer - Social Housing

COBR Directorate Watchkeeping Team

Prescription Clerk

I want to receive the latest job alerts for liaison in orsett, ess

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected