Lead consultant Work, Jobs in Oxford, Oxf (with Salaries)

Customer Success Consultant Lead
NielsenIQ —Oxford
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- Communication skills
- Analytics
- Employee assistance programme
Quick apply
3d
Responsible Individual (Consultant)
Delphi Care Solutions —Oxford
- Monday to Friday
- Hybrid work
Quick apply
Change & Delivery Lead - Defined Contributions/ Master Trust
XPS Pensions Group —Reading
- Full-time
- Remote
- Continuous improvement
- Employee discount
- Referral programme
Strategic Client Solution Lead
RM Education Limited —Abingdon
- Hybrid work
- Analysis skills
- Leadership
- Annual leave
Arboriculture Office Manager
Nicholsons —Bicester
- £28,000 - £35,000 a year
- Full-time
- Customer service
- Quality control
- Organisational skills
Quick apply
DSEAR Project Administrator
SOCOTEC UK & Ireland —Bicester
- Full-time
- Hybrid work
- CRM software
- Microsoft Office
- Databases
- Employee assistance programme
- Employee discount
Quick apply
Associate Director
AtkinsRéalis —Oxford
- Full-time
- Hybrid work
- Business development
- Mentoring
- Training & development
AI Data Adventurer Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- University
- AI
- Internship
Capital Projects Manager
Cherwell District Council —Banbury
- £66,800.50 - £71,343.00 a year
- Full-time
- Negotiation
- Annual leave
Home Consultant
Tapi —Abingdon
- Full-time
- Sales
- Employee assistance programme
- Employee discount
Implementation Consultant
Zift Solutions —Oxford
- Full-time
- Analysis skills
- Bachelor's degree
- No degree
Quick apply
Area Sales Manager - London, Oxford & Northampton
Wurth UK Ltd —Oxford
- £40,000 - £60,000 a year
- No weekends
- Customer service
- Travel
- Organisational skills
- Referral programme
Quick apply
14d
Geospatial & Data Analyst
Evenlode Landscape Recovery Limited —Oxford
- £28,000 - £32,000 a year
- Full-time
- Hybrid work
- Travel
- Scripting
- AI
- Annual leave
- Flexitime
Quick apply
14d
Customer Success Business Unit Director
NielsenIQ —Oxford
- £66,860 a year
- Full-time
- Hybrid work
- AI
- Analytics
- Employee assistance programme
Quick apply
Strategic Consultant
HEOR —Bicester
- Hybrid work
- Management
- Business development
- Project management
- Annual leave
- Employee assistance programme
Quick apply
8d
Professorship of Women's Mental Health
University of Oxford —Oxford
- Doctoral degree
- Research
- Leadership
Head/Director Business Consulting
SITA Switzerland Sarl —Reading
- Full-time
- Hybrid work
- Management
- Master's degree
- Business
- Work from home
- Employee assistance programme
Wildlife Park Part-Time Health & Safety Lead
Beale Wildlife Park —Reading
- Part-time
- Organisational skills
- In-person
- Free parking
- Employee discount
Quick apply
4d
Senior Programme Consultant, (Online Programmes)
Saïd Business School —Oxford
- £39,424 - £47,779 a year
- CRM software
- Travel
- Communication skills
9d
Head of Professional Services
TIEVA —Reading
- Full-time
- Hybrid work
- Team management
- Conflict management
- Free parking
- Employee assistance programme
Quick apply

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Customer Success Consultant Lead

NielsenIQ -
Oxford

Quick apply

Job details

Full-time
£50,000 - £70,000 a year
3 days ago

Benefits

Employee assistance programme
Private medical insurance

Qualifications

Client engagement
Internal department liaison
Relationship management
Multidisciplinary collaboration
Networking
Communication skills
Analytics

Full job description

Job Description

About the Job

The Customer Success Consultant Lead will be working very closely with clients in the FMCG world to have a rigorous understanding of their business, objectives, priorities, and investment decisions they are making or considering. This will enable you to highlight unmet client needs and identify sales opportunities to pass to our account development associates.

You will be responsible for maintaining and/or enhancing existing customer relationships, increasing NPS, using deep industry/customer/product knowledge to increase client ROI (across Retail Measurement Service & Consumer Panel Service), & driving adoption of NielsenIQ tools & capabilities.

You will leverage the breadth of NielsenIQ’s product portfolio by developing strong relationships with analytic associates across our business. Identify opportunities to collaborate and deliver provocative Thought Leadership on market, industry and category trends which can be shared across our client base.

RESPONSIBILITIES

Serves as the relationship owner within Customer Success to manage client relationship and execute critical communications
Builds a network of effective and meaningful relationships at all levels to maximize business opportunities
Leads Joint Business Plan process and is accountable for identifying and aligning customer objectives, defining and tracking success, defining strategic service delivery elements of Joint Business Plan and customer ways of working, and collaborating with other commercial functions to incorporate analytic and data quality elements into Joint Business Plan
Leads Quantified Business Opportunity and Client Review process, focusing on service delivery and ROI elements, highlighting outcomes, tracking priorities, sharing/receiving feedback/NPS, and refining Joint Business Plan to align with customer priorities and objectives
Leads and owns NPS process, frequently and consistently reviewing success metrics and client satisfaction, and reviewing quality, escalation, and coverage to ensure client satisfaction is maximized
Leverages existing NielsenIQ tools to advance Customer business objectives through strategic thought leadership and flawless execution
Responsible for identifying opportunities through day-to-day engagements and handing off opportunities to Account Development to pursue
Acts as Voice of Costumer ensuring client needs are being met by the appropriate teams – whether this is data quality escalation or a reporting need

REQUIREMENTS

Extensive experience of analysing data in an FMCG environment
Strong planning and servicing skills
Experience of working with clients to solve business issues
Excellent communication, presentation and interpersonal skills
Demonstration of how to design solutions to answer client business issues
A consultative style of working
A proven track record of delivering success through others
Ability to build strong networks and relationships, internally and with client

What You Get

Private Medical Insurance
Flexible working environment
Learning & Development
Great team culture

#LI-Hybrid

Additional Information

Our Benefits

Flexible working environment
Volunteer time off
LinkedIn Learning
Employee-Assistance-Program (EAP)

NIQ may utilize artificial intelligence (AI) tools at various stages of the recruitment process, including résumé screening, candidate assessments, interview scheduling, job matching, communication support, and certain administrative tasks that help streamline workflows. These tools are intended to improve efficiency and support fair and consistent evaluation based on job-related criteria. All use of AI is governed by NIQ’s principles of fairness, transparency, human oversight, and inclusion. Final hiring decisions are made exclusively by humans. NIQ regularly reviews its AI tools to help mitigate bias and ensure compliance with applicable laws and regulations. If you have questions, require accommodations, or wish to request human review were permitted by law, please contact your local HR representative. For more information, please visit NIQ’s AI Safety Policies and Guiding Principles: https://nielseniq.com/global/en/info/niqs-ai-safety-policies/

About NIQ

NIQ is the world’s leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View™. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world’s population.

For more information, visit NIQ.com

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Our commitment to Diversity, Equity, and Inclusion

At NIQ, we are steadfast in our commitment to fostering an inclusive workplace that mirrors the rich diversity of the communities and markets we serve. We believe that embracing a wide range of perspectives drives innovation and excellence. All employment decisions at NIQ are made without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, marital status, veteran status, or any other characteristic protected by applicable laws. We invite individuals who share our dedication to inclusivity and equity to join us in making a meaningful impact. To learn more about our ongoing efforts in diversity and inclusion, please visit the https://nielseniq.com/global/en/news-center/diversity-inclusion

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Refine Your Search

lead consultant jobs in oxford, oxf

Customer Success Consultant Lead

Responsible Individual (Consultant)

Change & Delivery Lead - Defined Contributions/ Master Trust

Strategic Client Solution Lead

Arboriculture Office Manager

DSEAR Project Administrator

Associate Director

AI Data Adventurer Internship

Capital Projects Manager

Home Consultant

Implementation Consultant

Area Sales Manager - London, Oxford & Northampton

Geospatial & Data Analyst

Customer Success Business Unit Director

Strategic Consultant

Professorship of Women's Mental Health

Head/Director Business Consulting

Wildlife Park Part-Time Health & Safety Lead

Senior Programme Consultant, (Online Programmes)

Head of Professional Services

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