Group manager Work, Jobs in Penicuik, Mln (with Salaries)

Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
Reuse & Community Workshop Lead
Home Basics —Walkerburn
- Up to £26,918 a year
- Temporary
- Social media management
- Presentation skills
- First Aid Certification
- Employee discount
Quick apply
Field test Manager
Sports Labs Ltd —Livingston
- Full-time
- Management
- Sales
- Microsoft Office
- Free parking
Quick apply
8d
Project/Account Manager
RHT Group —Dunfermline
- From £40,000 a year
- Overtime
- Analysis skills
- Project management
- Travel
- Free parking
- Employee assistance programme
Quick apply
After School Club Manager
LASC Childcare Services Ltd —Midlothian
- From £30,000 a year
- Full-time
- Childcare
- Management
- First Aid Certification
- Free parking
Quick apply
Central - Central Merchandiser
Schuh —Livingston
- Full-time
- Hybrid work
- Microsoft Excel
- Analysis skills
- In-person
- Employee assistance programme
- Employee discount
13d
Technical Services Manager - Electrical
Equans —Kirkcaldy
- Full-time
- Microsoft Word
- Microsoft Excel
- Administrative experience
- Annual leave
- Employee assistance programme
Nursery Manager
Links Nurseries Ltd —Musselburgh
- Full-time
- Childcare
- Bachelor's degree
- IT
- Free parking
- Annual leave
Quick apply
Foundation Academy Coach - Heart of Midlothian FC
Heart of Midlothian FC —Edinburgh
- Part-time
- English
- Driving
- In-person
- Free parking
- Employee discount
Quick apply
9d
Estates Officer - M&E Operations
NHS Scotland —Melrose
- £43,231 - £52,679 a year
- Full-time
- Organisational skills
14d
CRM - Senior CRM & Loyalty Manager
Schuh —Livingston
- Full-time
- Salesforce
- English
- Microsoft Office
- Employee assistance programme
- Employee discount
Investigations Operations Leader
Department for Work and Pensions —Livingston
- £38,772 a year
- Overtime
- Hybrid work
- Presentation skills
- Travel
- Human resources
- Annual leave
- Employee assistance programme
8d
Facilities Contract Manager - Livingston, West Lothian
Apleona —Livingston
- £45,000 - £57,000 a year
- Full-time
- Maintenance
- Contracts
- Employee discount
14d
Deputy General Manager
Element —Edinburgh
- £35,000 a year
- Full-time
- Analysis skills
- Team management
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Group Manager
Joup Pret —Edinburgh
- £45,000 a year
- Full-time
- Hybrid work
- Leadership
- Employee discount
Quick apply
Ready Mix Sales and Distribution Co-ordinator
Hillhouse Quarry Group Ltd —Glenrothes
- Full-time
- Microsoft Excel
- Customer service
- In-person
Quick apply
14d
Assistant Support Services Manager
NHS Scotland —Kirkcaldy
- £34,544 - £43,039 a year
- Call to connect
- Management
- Microsoft Office
- Organisational skills
- Annual leave
3d
General Manager- Manahatta
Arc Inspirations —Edinburgh
- £45,000 - £48,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Paid training
- Employee discount
Quick apply
9d
Store Manager
WOURTH Group —Edinburgh
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Store discount
- Employee discount
Quick apply
Suicide Prevention Officer
Change Mental Health —Edinburgh
- £30,768.10 a year
- Full-time
- Hybrid work
- Supervising experience
- Project management
- Travel
- Employee assistance programme
- Employee discount
Quick apply
7d

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Helpdesk Team Leader

Lovat's Group
Loanhead

Quick apply

Job details

Full-time

Benefits

Free parking
Company pension
Employee assistance programme
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Microsoft Office
Administrative experience
Supervising experience
Organisational skills
IT
Leadership
Help desk

Full job description

Service Desk Team Leader

Location: Edinburgh Office
Salary: Competitive (DOE)
Job Type: Full-Time, Permanent
Reference: SDL 2026

Join One of Scotland's Fastest Growing FM & Engineering Businesses

Lovat's Group is an award-winning Facilities Management, Mechanical & Electrical, HVAC, Refrigeration, Commercial Catering and Compliance Services provider delivering services across Scotland.

As our client portfolio continues to grow, we are seeking an experienced Service Desk Team Leader to support the day-to-day management of our Service Desk operation, ensuring exceptional service delivery to our customers while leading and developing a high-performing administration team.

This is an exciting opportunity for an organised and customer-focused individual looking to play a key role within a growing Facilities Management business.

The Role

Reporting to the Service Desk Manager, the Service Desk Team Leader will oversee the daily operation of the Service Desk, ensuring reactive and planned maintenance works are managed efficiently and in line with contractual service level agreements.

The successful candidate will provide leadership and support to Service Administrators while acting as a key link between clients, engineers, subcontractors and operational management teams.

You will be responsible for driving service performance, maintaining excellent customer relationships and ensuring all works are coordinated effectively from initial client contact through to completion.

Key ResponsibilitiesService Delivery

Support the daily management of reactive and planned maintenance activities.
Monitor and manage job progression to ensure contractual response and resolution times are achieved.
Coordinate engineering resources to maximise productivity and service delivery.
Escalate service issues and resource constraints where necessary.
Support out-of-hours planning and service continuity arrangements.

Team Leadership

Provide day-to-day leadership and guidance to Service Desk Administrators.
Assist with onboarding, training and development of team members.
Conduct regular quality checks and performance reviews.
Promote a positive, professional and collaborative working environment.
Support the implementation of new processes and continuous improvement initiatives.

Customer Service

Act as an escalation point for customer enquiries and service issues.
Develop and maintain strong working relationships with clients.
Ensure customer communications are professional, accurate and timely.
Support client reporting and performance review meetings where required.

Administration & Systems

Manage work orders through the CAFM system from creation to completion.
Monitor engineer attendance, updates and job progression.
Ensure all documentation, service records and client reports are completed accurately.
Produce management information and KPI reports.
Support contract mobilisation and service delivery improvements.

Essential Requirements

Previous experience within a Service Desk, Helpdesk, Facilities Management or Maintenance environment.
Experience supervising or leading an administrative or service coordination team.
Strong organisational and planning skills.
Excellent customer service and communication abilities.
Ability to prioritise workloads in a fast-paced environment.
Strong IT skills including Microsoft Office and service management systems.
Professional and proactive approach to problem solving.

Desirable Requirements

Experience within Facilities Management or Engineering Services.
Knowledge of CAFM systems such as Joblogic.
Understanding of planned preventative maintenance (PPM) and reactive maintenance processes.
Experience producing KPI and performance reports.
Previous involvement in contract mobilisation and service delivery improvement projects.

What We Offer

Competitive Salary (DOE).
Company Pension Scheme.
Employee Assistance Programme.
Ongoing Training & Development.
Career Progression Opportunities.
4.5 Day Working Week.
Modern Office Environment.
Supportive Management Team.
Opportunity to join a growing and ambitious business.

Working Hours

Monday – Thursday: 8:00am – 4:30pm
Friday: 8:00am – 1:00pm

Why Lovat's Group?

Lovat's Group continues to expand across Scotland, delivering engineering and facilities management services to some of the country's most prestigious organisations.

We are committed to developing our people, embracing innovation and delivering exceptional service through our core values of:

Accountability | Transparency | Doing Things Properly

If you are an experienced Service Desk professional looking to take the next step in your career and help shape a growing service operation, we would love to hear from you.

Apply now and become part of the Lovat's Group team.

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

group manager jobs in penicuik, mln

Helpdesk Team Leader

Reuse & Community Workshop Lead

Field test Manager

Project/Account Manager

After School Club Manager

Central - Central Merchandiser

Technical Services Manager - Electrical

Nursery Manager

Foundation Academy Coach - Heart of Midlothian FC

Estates Officer - M&E Operations

CRM - Senior CRM & Loyalty Manager

Investigations Operations Leader

Facilities Contract Manager - Livingston, West Lothian

Deputy General Manager

Group Manager

Ready Mix Sales and Distribution Co-ordinator

Assistant Support Services Manager

General Manager- Manahatta

Store Manager

Suicide Prevention Officer

I want to receive the latest job alerts for group manager in penicuik, mln

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