Client experience manager Work, Jobs in Pensford, Som (with Salaries)

Client Experience Manager - Delivering accounting & business support
Hughes, Isaac and Co Ltd —Burnham-on-Sea
- £46,000 - £56,000 a year
- Part-time
- Hybrid work
- Supervising experience
- Accounting
- Organisational skills
- Free parking
- Referral programme
Quick apply
13d
Sales and Project Coordinator
Arcania Apothecary Limited —Wells
- Full-time
- Microsoft Excel
- Administrative experience
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
3d
Business Development Manager (Maritime)
CGI —Chippenham
- Full-time
- Sales
- Business development
- Presentation skills
Quick apply
Sales & Marketing Manager
Grassroutes Leisure Limited —Wincanton
- From £33,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
Senior Talent Solutions Manager
Sanderson —Bristol
- Full-time
- Leadership
Quick apply
Project Manager (Pipework)
jefferis engineering ltd —Clutton
- £60,000 - £70,000 a year
- Full-time
- Project management
- In-person
- Mechanical knowledge
- Free parking
Quick apply
10d
Client Success Manager
Agora Labs —Bristol
- £24,681.34 - £30,000.00 a year
- Full-time
- Hybrid work
- Microsoft Word
- English
- Communication skills
Quick apply
3h
SHE Manager
Kelston Sparkes Group —Bristol
- Full-time
- Hybrid work
- Civil engineering
- Travel
- Communication skills
- Free parking
Quick apply
Head of Global Sales
Great Walls Global Trading Ltd —Newport
- £100,234.46 - £140,706.09 a year
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
- Health & wellbeing programme
- Flexitime
Quick apply
Marketing Projects Team Manager
Enable Promotional Marketing —Weston-super-Mare
- £36,000 - £38,000 a year
- Full-time
- Supervising experience
- Team management
- Organisational skills
- Free parking
Quick apply
Commercial Contracts Manager
Touchstone Developments & Investments Ltd —Bristol
- £55,000 a year
- Full-time
- Management
- Contracts
- In-person
- Life insurance
Quick apply
Corporate Sales Manager
Mad Swans —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hospitality
- Sales
- Hotel
- Free parking
- Employee discount
Quick apply
11d
New Business Manager
Brakes —Bristol
- Up to £48,000 a year
- Full-time
- Microsoft Powerpoint
- Communication skills
- Negotiation
- Employee discount
Fleet Business Development Manager
Vertu Motors —Newport
- £40,000 a year
- Full-time
- Sales
- Business development
- Communication skills
Quick apply
Event Delivery Manager
Bath & West —Shepton Mallet
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Driving
- Mentoring
- Free parking
- Employee discount
Quick apply
2h
Project Manager
Huber Technology —Chippenham
- £55,000 - £60,000 a year
- Full-time
- Project management
- Travel
- Contracts
- Life insurance
- Sick pay
Quick apply
4d
Senior Project Coordinator
Qureos Inc —Bristol
- £48,000 - £62,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Event Client Success Manager
CXO Institute —Newport
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Bachelor's degree
- Organisational skills
- In-person
- Work from home
- Employee discount
Quick apply
HR Administrator
Reynolds Porter Chamberlain —Bristol
- Full-time
- Microsoft Excel
- Human resources
- Data entry
Marketing Account Manager
TBT Marketing —Frome
- £32,000 - £37,000 a year
- Full-time
- Hybrid work
- Social media management
- Analysis skills
- Project management
- Free parking
- Health & wellbeing programme
Quick apply
11d

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Client Experience Manager - Delivering accounting & business support

Hughes, Isaac and Co Ltd
Burnham-on-Sea

Quick apply

Job details

Permanent | Part-time | Full-time | Part-time upon request
£46,000 - £56,000 a year
13 days ago

Benefits

Free parking
Casual dress
Private dental insurance
Company pension
Company events
Private medical insurance
Referral programme

Qualifications

Practice management
ACA
Accounting software
Supervising experience
Accounting
Organisational skills
CIMA
Tax experience
AAT
ACCA

Full job description

Founded in 1988, Hughes, Isaac & Co is an accountancy practice and business advisory firm with offices in Caldicot, Burnham on Sea and Bristol. We work with a wide range of clients including limited companies, sole traders and partnerships, and our focus has always been on providing a service that goes well beyond year-end compliance.

We invest in people, processes & technology that makes our service better and faster, and we hold ourselves to a high standard because our clients rely on us to do so. We are currently modernising how we work across the practice, including the introduction of digital workpapers and more structured client management, and this role sits right at the centre of that.

Job Summary
The Client Experience Manager is one of the most important roles in the practice. The person in this position is responsible for ensuring that Hughes, Isaac & Co delivers consistently for its clients, which means taking ownership of the practice's delivery targets and not just managing their own portfolio in isolation.

Working closely with the partners, you will manage colleagues' workloads day to day, keep the practice on track against its client deadlines, and be the person everyone looks to when they need to know where things stand. Alongside that operational leadership, you will also be the primary point of contact for a mixed portfolio of clients, and the quality of those relationships, and the experience those clients have, will be a direct reflection of how you do the job.

This is a leadership role that requires both technical competence and the kind of interpersonal skills that make clients feel genuinely well looked after. The right person will find it varied, stretching and rewarding.

We are looking for someone who is technically strong and has a track record of managing clients well, but who also brings the kind of interpersonal and organisational skills that translate into a genuinely good experience for the people we work with.

This is not a role for someone who wants to keep their head down; it is for someone who takes ownership, leads their team with clarity and thinks about the client experience as much as the technical output.

Responsibilities

The role has two aspects; your own portfolio and practice delivery. Across both there are three things that you will do brilliantly:

1) Planner - You design the flow

▸ Scope jobs accurately at the outset and allocate work across the team

▸ Sequence deadlines so that nothing falls behind

▸ Spot potential bottlenecks before they create problems

▸ Use our systems and tools to keep everything visible and moving

2) Controller - You drive practice delivery

▸ Hold the practice to its client deadlines, not just your own portfolio

▸ Manage colleagues' workloads and step in early when timelines are at risk

▸ Keep clients informed so they never need to chase for an update

▸ Be the person the partners rely on to know where everything stands

3) Reviewer - You are the quality check

▸ Apply professional judgement before any work reaches a client

▸ Spot what does not look right, whether in numbers, narrative or tone

▸ Understand where automated tools can fall short and review accordingly

▸ Set the standard that the whole team works to

Qualifications

▸ ACA, CIMA, AAT or ACCA qualified, with solid post-qualification experience in an accountancy practice

▸ Demonstrable experience managing a portfolio of clients across a range of entity types, and a clear understanding of what that involves at busy times of year

▸ Strong technical grounding in statutory accounts, corporation tax and personal tax, with working knowledge of VAT compliance

▸ Experience managing or supervising colleagues, including setting expectations, reviewing work and having constructive conversations when standards are not met

▸ Confident, clear communicator in both writing and conversation, with the ability to explain complex matters in plain language without losing the important detail

▸ Organised and systematic in how you manage your own workload and that of those around you, with a genuine commitment to meeting deadlines

▸ Someone who takes responsibility for problems rather than waiting to be asked

Pay: £46,000.00-£56,000.00 per year

Benefits:

Casual dress
Company events
Company pension
Free parking
Private dental insurance
Private medical insurance
Referral programme

Experience:

Practice management: 2 years (preferred)

Work Location: Hybrid remote in Burnham-on-Sea TA8

Quick apply

Refine Your Search

client experience manager jobs in pensford, som

Client Experience Manager - Delivering accounting & business support

Sales and Project Coordinator

Business Development Manager (Maritime)

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Project Manager (Pipework)

Client Success Manager

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Marketing Projects Team Manager

Commercial Contracts Manager

Corporate Sales Manager

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HR Administrator

Marketing Account Manager

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