Customer service manager Work, Jobs in Perry Barr, Wmd (with Salaries)

Airport Station Manager
Wilson James —Birmingham
- £50,000 - £53,000 a year
- Full-time
- Analysis skills
- Continuous improvement
- Budgeting
- Annual leave
- Employee discount
Service Delivery Manager
Convergence Group —Solihull
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Communication skills
Quick apply
6d
Customer Sales Manager
Care UK —Birmingham
- £40,000 a year
- Weekend availability
- Customer service
- Business development
11d
Part-time Customer Service Manager
IWG —Birmingham
- Up to £19,000 a year
- Part-time
- Customer service
- Team management
- Guest services
5d
Customer Relationship Marketing Manager
Helping Hands —Birmingham
- £60,000 a year
- Hybrid work
- Team management
- Communication skills
- Analytics
Quick apply
Assistant Manager
Farmfoods —Smethwick
- £32,648.00 - £35,306.88 a year
- Weekend availability
- Customer service
- Training & development
- Retail management
- Annual leave
- Employee discount
Quick apply
13d
E-commerce Operations Manager
Snipes Clothing and Fashion UK Ltd —Birmingham
- £3,700 - £4,500 a month
- Full-time
- English
- Free parking
Quick apply
2d
Account Manager
Safetykleen —West Bromwich
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Regional Customer Relationship Manager
Barchester Healthcare —Lichfield
- From £400,000 a year
- Microsoft Powerpoint
- Salesforce
- Communication skills
Quick apply
12d
Customer Service Desk Manager
HSM (UK) Ltd —Burntwood
- £35,000 a year
- Full-time
- Data analysis skills
- Continuous improvement
- In-person
- Flexitime
- Sick pay
Quick apply
5d
Customer Helpdesk Manager
Trades 247 —Darlaston
- £37,500 a year
- Full-time
- Team management
- In-person
- Free parking
- Annual leave
Quick apply
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Writing skills
Quick apply
Service Delivery Frontline Manager
Crown SDS (Service Delivery Solutions) —Tamworth
- £34,000 a year
- Full-time
- Microsoft Word
- In-person
- Training & development
- Store discount
- Health & wellbeing programme
Quick apply
6h
Customer Experience Manager - Birmingham City Centre
Bruntwood —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Customer service
- Team management
- Annual leave
6d
Marketing Manager
Helping Hands —Birmingham
- £45,000 a year
- Hybrid work
- Data analysis skills
- Organisational skills
- Communication skills
Quick apply
Customer Service Manager
First Fence —Swadlincote
- £35,000 - £37,000 a year
- Full-time
- CRM software
- Microsoft Office
- Analysis skills
- Annual leave
- Employee discount
Quick apply
Customer Service Team Leader
Cromwell —Brierley Hill
- Customer service
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
14d
E-commerce Merchandising Manager
Firma Stella Sports Memorabilia —Hartlebury
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Merchandising
- Employee discount
- Referral programme
Quick apply
Sales Account Manager
Kingfisher Midlands —Birmingham
- £25,420 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Employee discount
Quick apply
11d
Amazon Marketplace Manager
Adam Ross Fabrics Ltd —Birmingham
- £30,000 - £50,000 a year
- Full-time
- English
- Analysis skills
- Organisational skills
- Free parking
Quick apply
7d

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customer service manager jobs near perry barr, wmd

Airport Station Manager

Wilson James -
Birmingham

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Job details

Full-time
£50,000 - £53,000 a year

Benefits

Cycle to work scheme
Annual leave
Employee discount
Referral programme

Qualifications

Stakeholder liaison
Analysis skills
Continuous improvement
Continuous improvement cycles oversight
Budgeting
Root cause analysis
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Airport Station Manager - Assisted Travel Services
Permanent
Location: Birmingham Airport
Hours: Full time, Mon - Fri, 40 hours per week
Pay: £50K to 53K per annum (depending on experience)
Are you looking for a new and exciting role? Join our team at Birmingham Airport as a Station Manager, playing a crucial role who is responsible for the overall operational, commercial and people performance of the Birmingham Airport Assisted Travel operation. They will provide visible leadership across the operation, ensuring the consistent delivery of exceptional service, contractual compliance, operational resilience and outstanding customer experience.

About the Role:As a Station Manager, you will be responsible for:
Leading all Assisted Travel activities over the entire operation, to incorporate both landside, airside and the ramp activities associated with this important operation within the airport.
Own operational performance across the station, ensuring consistent achievement of all contractual KPIs, SLAs and customer expectations.
Provide visible leadership across the operation, maintaining high standards of operational control, governance and accountability at all times.
Embed a culture of continuous improvement by reviewing processes, identifying efficiencies and implementing sustainable service improvements year-on-year.
Lead structured root cause analysis following operational failures, customer complaints or KPI underperformance, ensuring lessons learned are embedded and issues do not reoccur.
Use operational intelligence, audits and trend analysis to identify emerging risks and implement preventative action plans.
Develop a highly engaged workforce through visible leadership, colleague engagement, recognition, wellbeing initiatives and career development opportunities, making Birmingham a great place to work.
Maintain strong collaborative relationships with Birmingham Airport, airlines, ground handlers, the CAA and all other stakeholders.
Ensure compliance with ECAC and all regulatory requirements of the service, company policies, health & safety legislation and all contractual obligations.
Ensure operational governance information is accurate, timely and translated into meaningful actions that improve performance.
Why Join Us?
Annual leave entitlement of 5.6 weeks
Lifestyle Benefits - Mortgage and financial advice, vouchers for various shopping outlets and food stores, employee referral scheme.
Learning & Development - we actively encourage progression and offer various eLearning courses, progression, training whilst on site, apprenticeships, and in-house training courses.
Health and Wellbeing - Life assurance scheme, access to mental health support specialists
Access to an Online GP for you and your dependents.
Financial support
Discounts on hundreds of retail sites
Cycle to Work scheme

What we are looking for:
Demonstrable experience leading large, customer-facing operational teams.
Proven track record of delivering consistent operational performance and service excellence.
Strong leadership presence with the ability to inspire, coach and hold teams accountable.
Experience implementing continuous improvement programmes and operational change.
Excellent analytical skills including root cause analysis and performance improvement methodologies.
Commercial awareness with experience managing budgets and productivity.
Excellent stakeholder management and communication skills.
Strong knowledge of PRM legislation, ECAC requirements and aviation operations
IT and data analysis skills.
Interested? Apply now and let your career take off!

Please be aware that, on occasion, we may close a vacancy earlier than the advertised deadline if we receive a high volume of strong applications

Please note:
An Access NI Disclosure Check will be required for this position

Wilson James Limited have a policy on Recruitment of Ex-Offenders and Storage handling, copies of which can be made available upon request

Wilson James is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age. A criminal conviction will not necessarily be a bar to obtaining a position, however each case will be assessed on an individual basis. For information about Wilson James' commitment to Equality, Diversity and Inclusion, https://wilsonjames.co.uk/sustainability
Wilson James have been raising standards in security, construction logistics, aviation services, and technology for over 30 years. With 5,000 employees and a presence across over 300 client sites all over the UK, we are dedicated to delivering tailored solutions and top-tier customer service. As a leading managed service provider, we prioritise safety, efficiency, and customer satisfaction. Joining Wilson James offers the excitement of working with diverse, vibrant clients, making for a dynamic and engaging workplace.
Internal Applicants
At Wilson James, we support career growth and offer internal mobility to help employees explore new roles and advance within the company. Committed to promoting from within, we provide clear career pathways and continuous skill development. Unlock your potential by applying for exciting internal opportunities and new challenges
If you are currently employed under TUPE terms and conditions, please note that successful appointment to this role will be on Wilson James standard terms and conditions.

Please note that successful internal applicants will be appointed on the terms and conditions applicable for this role and as detailed above, current terms and conditions will not apply.

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Refine Your Search

customer service manager jobs in perry barr, wmd

Airport Station Manager

Service Delivery Manager

Customer Sales Manager

Part-time Customer Service Manager

Customer Relationship Marketing Manager

Assistant Manager

E-commerce Operations Manager

Account Manager

Regional Customer Relationship Manager

Customer Service Desk Manager

Customer Helpdesk Manager

Customer Relationship Manager

Service Delivery Frontline Manager

Customer Experience Manager - Birmingham City Centre

Marketing Manager

Customer Service Manager

Customer Service Team Leader

E-commerce Merchandising Manager

Sales Account Manager

Amazon Marketplace Manager

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