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Technical Support Specialist

Carrier -
Plymouth

Apply Now

Job details

Full-time
£34,500 - £69,500 a year

Qualifications

Microsoft Word
Technical troubleshooting
Non-conformance investigation
Schematics
Stakeholder collaboration
Engineering
Mechanical Engineering
Ticket management
Microsoft Office Suite
Technical support
Analysis skills
Continuous improvement
Wiring schematics interpretation
Customer support
Customer interaction
Root cause analysis
Electrical Engineering
Communication skills
Air conditioning

Full job description

About Carrier

Carrier Global Corporation, global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality and transportation, we improve lives, empower critical industries and ensure the safe transport of food, life-saving medicines and more. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share. We continue to lead because of our world-class, inclusive workforce that puts the customer at the center of everything we do. For more information, visit corporate.carrier.com or follow Carrier on social media at @Carrier.

Technical Support Specialist

About the Role

We are looking for a Technical Support Specialist to join our team, providing expert technical support across the Toshiba HVAC product portfolio. In this role, you will be the key technical contact for customers, supporting product enquiries, investigating quality issues, delivering technical training, and working closely with internal teams and manufacturing facilities to ensure the highest standards of customer satisfaction.

This is an excellent opportunity for an experienced HVAC professional who enjoys problem-solving, collaborating with customers, and driving continuous product improvement.

Key Responsibilities

Provide expert technical support and recommendations across the Toshiba HVAC product range, including Residential, Light Commercial, and VRF systems.
Manage customer technical enquiries and support tickets, ensuring timely and effective resolution.
Investigate product quality concerns, perform root cause analysis, and coordinate corrective actions with internal engineering teams and manufacturing facilities.
Conduct site visits to diagnose technical issues, perform product testing, and provide recommendations for corrective actions.
Communicate investigation outcomes and technical updates to customers, distributors, and internal stakeholders.
Escalate complex technical issues where appropriate and monitor progress through to resolution.
Deliver technical training and product support to customers, installers, distributors, and service partners across Europe.
Support continuous improvement initiatives by providing technical feedback from the field to engineering and product management teams.
Maintain accurate technical documentation, reports, and customer records.
Ensure all activities are carried out in accordance with company policies, quality standards, and health and safety requirements.

Required Qualifications & Experience

Degree in Mechanical Engineering, Electrical Engineering, or a related technical discipline, or equivalent relevant industry experience.
Minimum of 3 years' experience within the HVAC industry in a technical support, service, commissioning, or engineering role.
Strong technical knowledge of air conditioning systems, including:
- VRF / VRV Systems
- Light Commercial HVAC
- Residential Air Conditioning
F-Gas Certification.
Experience investigating technical issues and supporting product quality improvements.
Ability to interpret technical documentation, wiring diagrams, and engineering drawings.
Proficiency in Microsoft Office applications, including Excel, Word, PowerPoint, and Outlook.

Skills & Competencies

Excellent troubleshooting and analytical skills.
Strong customer service and communication skills with the ability to communicate effectively at all levels.
Ability to manage multiple priorities and work independently.
Collaborative team player with strong relationship-building skills.
Willingness to travel for customer visits, technical support, and training delivery when required.
Continuous improvement mindset with a focus on delivering outstanding customer support.

Why Join Us?

At Carrier and Toshiba, we are committed to developing innovative climate and energy solutions that make a positive impact on people and the planet. Joining our team means working with industry-leading technology, collaborating with talented professionals, and building a rewarding career with opportunities for continuous learning and professional development.

Pay Range

The annual salary for this position is between £34,500.00-£69,500.00 annually. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.

Other Compensation

This position may be entitled to short-term cash incentives, subject to plan requirements.

Benefits

We offer a competitive total rewards package that may include other benefits and well‑being programs. Offerings vary by role and location and are designed to support employees’ health, security, and success.

Equal Treatment and Non-Discrimination

Carrier is committed to equal treatment and non-discrimination principles. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, or disability, or any other applicable protected class.

If you require a reasonable accommodation to complete the application process, participate in an interview, or otherwise engage in the hiring process, please contact us at [email protected] We will make every effort to meet your needs in accordance with applicable laws.

Application Deadline

Applications will be accepted for at least 14 calendar days from Job Posting Date. Job Posting Date: 29 July 2026

Job Applicant Privacy Notice

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Use of AI in Recruitment

Technology‑enabled tools may support parts of the recruitment process, with oversight by people.

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