Customer experience coordinator Work, Jobs in Pontypool, Tof (with Salaries)

Claims/ Customer Experience Coordinator
BELFOR UK Ltd —Cwmbran
- £26,605 a year
- Full-time
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
Quick apply
Project Coordinator - Solar & Battery
Solarsense UK Ltd —Clevedon
- £30,000 - £32,000 a year
- Full-time
- Microsoft Excel
- Inventory control
- Customer service
- Free parking
Quick apply
13d
Marketing & Growth Coordinator
VAPOR CLEAN —Weston-Super-Mare West
- £28,000 a year
- Full-time
- Social media management
- Driving
- IT
- Free parking
- Employee discount
Quick apply
Customer Experience Coordinator
BELFOR —Cardiff
- Microsoft Excel
- Customer service
- IT
- Annual leave
- Employee assistance programme
5d
Care Coordinator
Helping Hands —Cardiff
- £28,875 a year
- IT
- Care plans
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Care Administrator
Vertu Motors —Newport
- £25,539.00 - £27,539.06 a year
- Full-time
- Organisational skills
- IT
- Communication skills
- Employee discount
Quick apply
13d
Operations Manager
Grange Pavilion —Cardiff
- £31,000 a year
- Weekend availability
- Management
- Administrative experience
- Supervising experience
Quick apply
4d
Customer Support Coordinator
Taylor Wimpey —Bristol
- Customer service
- Annual leave
- Employee discount
11d
Workplace Experience Coordinator
Capital on Tap —Cardiff
- Travel
- Organisational skills
Settlements Coordinator
SMS —Cardiff
- £0.01 a year
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Quick apply
Sales Operations Coordinator
Rowden —Bristol
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Business development
- Project management
- Communication skills
Quick apply
Regional Scheduling Team Leader
HSL Compliance Limited —Ross-on-Wye
- £28,000 - £32,000 a year
- Communication skills
- Time management
- Annual leave
- Sick pay
Quick apply
3d
People Services Coordinator
Hodge Bank —Cardiff
- £25,875 a year
- Full-time
- Human resources
- Front desk
- Financial services
- Free parking
- Health & wellbeing programme
Quick apply
12d
E-commerce Operations Coordinator
Loaded Dice Ltd —Sully ED
- £25,000 - £30,000 a year
- Full-time
- Customer service
- In-person
- Phone etiquette
- Free parking
- Employee discount
Quick apply
6d
Customer Care Coordinator
Wain Homes (South West) Ltd —Bristol
- £24,420 - £35,000 a year
- Full-time
- Salesforce
- Analysis skills
- Financial services
- Free parking
- Employee assistance programme
Quick apply
11d
Settlements Coordinator
Smart Metering Systems —Cardiff
- Hybrid work
- Microsoft Excel
- Microsoft Office
- Communication skills
- Annual leave
- Life insurance
Project Worker
Pobl Group —Newport
- £27,121 a year
- Full-time
Business Development Executive
Veolia ES (UK) Limited —Cardiff
- Up to £32,000 a year
- Full-time
- Sales
- IT
- Communication skills
- Employee discount
Quick apply
Hire & Sales Coordinator
GAP Group —Avonmouth
- Full-time
Data Management Coordinator
General Dynamics Land Systems UK —Pentrebach
- £34,400 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
4d

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customer experience coordinator jobs near pontypool, tof

Claims/ Customer Experience Coordinator

BELFOR UK Ltd -
Cwmbran

Quick apply

Job details

Full-time
£26,605 a year

Benefits

Free flu jabs
Annual leave
Company pension
Employee assistance programme
Life insurance

Qualifications

Microsoft Excel
Customer service
GCSE
Numeracy
IT
Communication skills

Full job description

Job Summary:

We are looking for a skilled and knowledgeable Claims Coordinator with a passion for excellent customer service to join our local team. In this role, you will help ensure that every touchpoint with BELFOR is engaging, efficient, and effective. As the first point of contact for our customers, you will manage job lifecycle workflows related to Restoration and Reinstatement following insurance claims. Striving to deliver the highest level of customer experience, you will be a key liaison between the policyholder, the insurance company, our in-house field teams (technicians, trades, and managers), and sub-contractors.

Responsibilities:

Taking ownership of the claim lifecycle from receipt of the initial instruction to job completion.
Phone and email contact with the policy holder at all stages of the claim, including first contact, booking appointments and query resolution.
Take responsibility for all administrative aspects of each claim, ensuring that client systems/portals (including case notes, logs, and records) are accurately maintained and within agreed Service Level Agreements.
Serve as a central point of contact for policyholders, insurance clients, field technicians, and office teams to ensure efficient job completion.
Schedule technicians according to job requirements on a day-to-day basis, optimizing time and minimizing travel.

Qualifications and Experience:

Previous experience in administration, claims handling, or customer service.
Experience in dealing with customers on the phone and demonstrating empathy with customers who may be distressed.
An understanding of claims management tools and systems is an asset but not required.
Experience of working in a team and supporting colleagues.
GCSE Maths and English or equivalent

Preferred Skills:

Strong literacy and numeracy skills.
Proficiency in IT skills, including basic Excel.
Excellent communication skills with the ability to deal professionally with customers.
Ability to switch between tasks

Benefits

28 days annual leave
Annual pay review
Employee Bonuses
Retirement Pension Plan
Life Insurance
Health Cash Plan
Employee Assistance Programme
Induction and E learning
Annual Flu Vaccination
Eye Test

Job Type: Full-time

Pay: £26,605.00 per year

Work Location: In person

Quick apply

Refine Your Search

customer experience coordinator jobs in pontypool, tof

Claims/ Customer Experience Coordinator

Project Coordinator - Solar & Battery

Marketing & Growth Coordinator

Customer Experience Coordinator

Care Coordinator

Customer Care Administrator

Operations Manager

Customer Support Coordinator

Workplace Experience Coordinator

Settlements Coordinator

Sales Operations Coordinator

Regional Scheduling Team Leader

People Services Coordinator

E-commerce Operations Coordinator

Customer Care Coordinator

Settlements Coordinator

Project Worker

Business Development Executive

Hire & Sales Coordinator

Data Management Coordinator

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