Onboarding manager Work, Jobs in Poplar, Gtl (with Salaries)

Customer Operation Manager
Kody —London
- Full-time
- CRM software
- English
- Bachelor's degree
Quick apply
Office Manager, London
CT Group —London
- Microsoft Outlook
- Research
- Administrative experience
Client Onboarding Executive
Allica Bank —London
- Full-time
- Hybrid work
- Business development
- Financial services
- Communication skills
Customer Success Manager
Spruce —London
- £50,000 - £72,000 a year
- Full-time
- Hybrid work
Quick apply
Project Manager - Client Onboarding
RMG Digital Ltd —London
- £55,000 - £70,000 a year
- Full-time
- Leadership
- Communication skills
Office Manager
PROception —London
- £37,000 a year
- Full-time
- Microsoft Office
- Databases
- Administrative experience
Quick apply
1d
Team and Office Assistant
Hanbury Strategy —London
- Inventory control
- Health & wellbeing programme
- Annual leave
4d
Experienced Assistant MAnager
Coffee Republic —London
- £2,500 - £4,500 a month
- Full-time
- Inventory control
- Sales
- Customer service
- Gym membership
- Life insurance
Quick apply
Office Manager
Sheila A Photography —Shoreditch
- £25,420.00 - £47,685.80 a year
- Full-time
- Hybrid work
- Administrative experience
- Supervising experience
- Human resources
- Work from home
- Employee discount
Quick apply
14d
Office Manager
Frontiers Media —London
- Full-time
- English
- Continuous improvement
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Office & Business Support Manager
Lucidica —Shoreditch
- £35,000 - £40,000 a year
- Part-time
- Hybrid work
- Team management
- Recruiting
- Budgeting
- Annual leave
Quick apply
5d
Operations and HR Coordinator
The Brand Champions —London
- £20 - £25 an hour
- Part-time
- Hybrid work
- Microsoft Office
- Databases
- Administrative experience
Quick apply
4d
Global Markets Client Onboarding Manager
Bank of America —London
- Full-time
- Financial services
- Communication skills
11d
Office Manager
Omnea —London
- Full-time
- Organisational skills
- Contracts
- In-person
Senior Customer Support & Operations Manager
CRS Ltd —London
- Hybrid work
- Team management
Front of House Manager
BidvestNoonan —London
- £45,000 a year
- Full-time
- Customer service
- Hotel
- Continuous improvement
Quick apply
5d
Customer Support Manager
WeMaintain —London
- £50,000 - £60,000 a year
- Hybrid work
- Team management
- Recruiting
- Leadership
Quick apply
Operations Assistant
Office Space in Town —London
- Hospitality
- Data entry
- Front desk
3d
Assistant, People Services (9-month FTC)
Bryan Cave Leighton Paisner LLP —London
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Technical Customer Success Manager
Modash —London
- Full-time
- Remote
- APIs
- Annual leave
- Flexible schedule
Quick apply

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onboarding manager jobs near poplar, gtl

Customer Operation Manager

Kody -
London

Quick apply

Job details

Full-time

Qualifications

CRM software
Mandarin
Technical troubleshooting
Report writing
Operations management
Stakeholder collaboration
Client engagement
Stakeholder liaison
Process improvement
English
Technical support
Compliance management
Bachelor's degree
Risk management
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Networking

Full job description

Kody is a pioneering fintech company dedicated to revolutionizing payment solutions for brick-and-mortar businesses. With a strong presence in multiple regions, we are committed to delivering seamless and innovative financial experiences for our customers.

Position Overview:

We are seeking a dynamic and detail-oriented Customer Operation Manager to join our team. This role plays a critical part in ensuring excellent customer experiences by managing operational aspects and supporting clients throughout their journey with Kody.

Responsibilities:

Customer Support: Serve as the primary point of contact for customer enquiries, providing timely and accurate responses
Issue Resolution: Investigate and resolve client issues, escalating complex matters to the appropriate team members when necessary and ensuring prompt resolution.
Onboarding Assistance: Assist clients with the onboarding process, guiding them through the setup and implementation of our payment solutions, and addressing any technical or operational challenges
Training and Education: Conduct training sessions and provide educational resources to clients to ensure they fully understand our products and services, empowering them to utilise our platform effectively
Documentation and Reporting: Maintain a comprehensive record of client interactions, including inquiries, resolutions and feedback. Generate reports on client activity and trends to inform decision-making and improve processes.
Relationship Management: Cultivate strong relationships with clients understanding their unique needs and preferences, and proactively identifying opportunities to enhance their experience with our company.
Process Improvement: Collaborate with cross-functional teams to identify areas for operational improvement and implement solutions to streamline processes and enhance efficiency
Compliance and Risk Management: Ensure compliance with regulatory requirements and internal policies, mitigating risk by adhering to established procedures and protocols
Networking and Sales: Be active in the payments industry space, creating contacts and opportunities for future growth.

Requirements

Experience in Product Support, Client Success, Customer Success, Account Management or Customer Operations
Strong interpersonal skills with the ability to communicate effectively and build rapport with clients and internal stakeholders, in multiple languages. Communication is vital for this role.
Excellent problem solving abilities, with a keen attention to detail and a proactive approach to resolving customer issues/escalations within a payment processing environment
Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities
A commitment to delivering exceptional service and exceeding client expectations.
Proficiency in Google WorkSpace/ Microsoft, CRM software (HubSpot preferred) and Intercom.
Ability to be interact with customers across international time zones.
English fluency is required. Mandarin is a bonus.

Benefits

Why Join Kody?

Competitive compensation package
Be part of a dynamic and innovative team in a rapidly growing company Equity available
Learning and Development Opportunities Frequent team events and socials
Collaborative, inclusive environment where your contributions are recognised and valued.

Equal Opportunity Employer:

Kody is committed to diversity and inclusion in the workplace. We welcome applications from all qualified individuals, regardless of race, ethnicity, gender, sexual orientation, age, disability, or veteran status

Quick apply

Refine Your Search

onboarding manager jobs in poplar, gtl

Customer Operation Manager

Office Manager, London

Client Onboarding Executive

Customer Success Manager

Project Manager - Client Onboarding

Office Manager

Team and Office Assistant

Experienced Assistant MAnager

Office Manager

Office Manager

Office & Business Support Manager

Operations and HR Coordinator

Global Markets Client Onboarding Manager

Office Manager

Senior Customer Support & Operations Manager

Front of House Manager

Customer Support Manager

Operations Assistant

Assistant, People Services (9-month FTC)

Technical Customer Success Manager

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