Clerical assistant Work, Jobs in Portobello, Edh (with Salaries)

Patient Care Advisor (Receptionist)
Leith Links Medical Group —Edinburgh
- £13.86 - £15.05 an hour
- Full-time
- Computer literacy
- GP surgery experience
- Microsoft Office
Quick apply
2d
Office Administrator
The Edinburgh Boiler Company —Dalkeith
- £13.45 an hour
- Temporary
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
1d
254014 Receptionist/Adminisrator
NHS Scotland —Edinburgh
- Part-time
- GP surgery experience
- Front desk
255936 (SM) Receptionist/Clerical Officer
NHS Scotland —Edinburgh
- £26,696 - £28,988 a year
- Part-time
- Front desk
5d
GP Receptionist/Administrator
Craigshill Health Centre —Livingston
- From £14.44 an hour
- Part-time
- Administrative experience
- Data entry
- Front desk
- Free parking
Quick apply
2h
255950 (LF) Medical Secretary
NHS Scotland —Edinburgh
- £29,103 - £31,409 a year
5d
Receptionist/Administration
SENECA MEDICAL GROUP —Edinburgh
- Full-time
- Customer service
- English
- Microsoft Office
Quick apply
256004 (AP) Medical Secretary
NHS Scotland —Edinburgh
- £29,103 - £31,409 a year
23h
Medical Receptionist Apprenticeship
Elite Training and Consultancy —Edinburgh
- From £15,000 a year
- Computer literacy
- English
- Microsoft Office
Quick apply
Administration Support Assistant
The garage conversion company —Loanhead
- £12.71 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
Quick apply
13d
255744 (AJM) Medical Secretary
NHS Scotland —Edinburgh
- £29,103 - £31,409 a year
6d
Clerical Assistant - James Gillespie's High School
City of Edinburgh Council —Edinburgh
- £26,806 - £27,032 a year
- Medication administration
- Administrative experience
- Organisational skills
1d
Administrative Assistant
St Andrew’s College Language Schools —Edinburgh
- £18 - £59 an hour
- Google Suite
- Microsoft Outlook
- Databases
- Annual leave
255838 (SM) Business Support Assistant
NHS Scotland —Bonnyrigg
- £29,103 - £31,409 a year
- Customer service
- Databases
- Quality control
5d
Receptionist
Ripple Dental Care —Edinburgh
- From £12.72 an hour
- Part-time
- No experience needed
- In-person
- Communication skills
- Employee discount
Quick apply
14d
Audio Typist/Legal Secretary
James Thomson & Son —Kirkcaldy
- £13.50 an hour
- Part-time
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
Quick apply
Trainee Office Assistant
RANDOLPH HILL NURSING HOMES GROUP —Edinburgh
- From £25,000 a year
- Microsoft Word
- Microsoft Excel
- Nursing home
Marie Curie Receptionist Edinburgh Hospice
Marie Curie —Edinburgh
- £26,696 - £28,988 a year
- Part-time
- Computer literacy
- Administrative experience
- Organisational skills
- Annual leave
- Employee discount
1h
Shop and Post Office Assistant
Eversummer Ltd —Edinburgh
- From £12.75 an hour
- Part-time
- Microsoft Word
- Customer service
- Computer literacy
Quick apply
4d
Volunteer Administrative Assistant
Musselburgh Sea Cadets —Musselburgh
- Hybrid work
- Microsoft Word
- Databases
- Administrative experience
- Free parking
- Work from home
Quick apply
4d

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Patient Care Advisor (Receptionist)

Leith Links Medical Group
Edinburgh

Quick apply

Job details

Permanent | Full-time
£13.86 - £15.05 an hour
2 days ago

Qualifications

Collaborate with healthcare professionals
Inbound customer enquiry call handling
Clinical record keeping
Stock ordering
Computer literacy
Updating electronic health records
Updating electronic care records
Patient appointment coordination
GP surgery experience
Incident Reporting
Administrative support experience
Filing
Scanning
Microsoft Office Suite
Patient service
Microsoft Office
Databases
Administrative experience
Records management
Appointment booking and call handling
Medical reception and administration experience
Staff training
Electronic patient record systems
Front desk
Patient record updating
Patient appointment data entry
Document management
Managing patient records
Communication skills
Time management

Full job description

Patient Care Advisor (Receptionist)

Location: Leith Links Medical Group, 4 Hermitage Place, Edinburgh EH6 *BW

Hours: 37 hours per week between the hours of 8am and 6pm

Salary: Competitive salary ~ dependent on qualifications & experience

Closing Date: Friday 4th September 2026

Job Purpose

The Patient Care Advisor is the first point of contact for patients and visitors to Leith Links Medical Group. The postholder will provide a professional, friendly and efficient reception and administrative service, supporting patients to access appropriate healthcare services and ensuring the smooth day-to-day running of the practice.

Working as part of the administrative team, the Patient Care Advisor will communicate with patients, clinicians and external organisations, handling enquiries with sensitivity, professionalism and discretion.

About the Practice

Leith Links Medical Group provides a full range of NHS primary care services to approximately 7000 patients across Leith and surrounding areas of Edinburgh. The practice delivers GP, nursing and specialist clinics and operates telephone triage and urgent appointment systems.

Send a copy of your CV with a covering letter to [email protected]

Key Responsibilities

Patient Access and Reception Services

Welcome patients and visitors in a courteous, professional and compassionate manner.
Act as the first point of contact for patients attending the practice or contacting by telephone.
Respond to patient enquiries and provide accurate information about appointments, services and practice procedures.
Use sound judgement to prioritise enquiries and identify urgent requests in line with practice protocols.
Register patient arrivals, record information accurately and direct patients appropriately.
Inform clinical staff of any concerns regarding a patient's health or wellbeing when attending the practice.
Record requests for home visits and escalate urgent requests as required.

Appointment and Clinical Administration

Book, amend and cancel appointments using the practice clinical system.
Support the effective management of clinics and appointment availability.
Respond appropriately to changes in clinical staffing, including rearranging appointments when required.
Process requests for repeat and acute prescriptions in accordance with practice procedures.
Support requests for access to medical records and reports in line with data protection and NHS requirements.

Administrative Support

Process incoming and outgoing correspondence, including scanning, filing and electronic document management.
Maintain accurate and up-to-date patient records.
Input data, clinical coding and patient information accurately into practice systems.
Undertake general administrative duties including:
Filing and scanning documents
Managing mail
Photocopying and document preparation
Ordering and monitoring stock
Booking interpreters and other support services
Assist with audits, surveys and service improvement activities as required.

Team Working

Work collaboratively with clinical and administrative colleagues to deliver high-quality patient care.
Provide flexible cover across administrative functions to maintain service delivery.
Participate in training, team meetings and personal development activities.
Support the induction and training of new or temporary staff when required.
Undertake any other reasonable duties requested by the Practice Manager or Assistant Practice Manager.

Communication

The postholder will communicate regularly with:

Patients, relatives and carers
GPs, nurses and other practice staff
NHS departments and healthcare professionals
External organisations and service providers

The role requires excellent communication skills and the ability to deal sensitively with people who may be distressed, anxious, frustrated or have communication difficulties.

Information Governance and Confidentiality

The postholder must:

Maintain confidentiality at all times.
Handle sensitive patient information securely and appropriately.
Comply with GDPR, NHS policies and practice procedures.
Ensure all records are accurate, secure and up to date.

Systems Used

The role involves the regular use of:

Practice clinical and appointment systems
Microsoft Office applications
NHS systems and databases
Email, internet and online ordering systems
Incident reporting and staff training systems

Training will be provided on all relevant systems.

Working Conditions

The role is primarily office and reception based and involves:

Prolonged use of computers and telephone systems
Managing multiple tasks and frequent interruptions
Working in a busy and sometimes demanding environment
Regular contact with distressed or anxious patients and visitors

Skills and Experience

Essential

Experience of working in a customer service, reception or administrative role.
Excellent level of literacy, verbal and written communication skills.
Good organisational and time-management skills.
Ability to work accurately under pressure and manage competing priorities.
Good IT skills, including Microsoft Office applications.
Ability to work effectively as part of a team.
Understanding of the importance of confidentiality and data protection.

Desirable

Previous experience working in a GP practice, NHS setting or healthcare environment.
Knowledge of clinical systems and appointment booking procedures.
Relevant qualification in administration, business support or customer service.

Values

The postholder will demonstrate NHS values by:

Treating everyone with dignity and respect.
Delivering a high standard of patient care and customer service.
Working collaboratively with colleagues.
Acting with honesty, professionalism and integrity.
Supporting continuous improvement and learning.

This job description is intended as a guide to the main responsibilities of the post and may be amended to meet the changing needs of the practice.

Pay: £13.86-£15.05 per hour

Work Location: In person

Quick apply

Refine Your Search

clerical assistant jobs in portobello, edh

Patient Care Advisor (Receptionist)

Office Administrator

254014 Receptionist/Adminisrator

255936 (SM) Receptionist/Clerical Officer

GP Receptionist/Administrator

255950 (LF) Medical Secretary

Receptionist/Administration

256004 (AP) Medical Secretary

Medical Receptionist Apprenticeship

Administration Support Assistant

255744 (AJM) Medical Secretary

Clerical Assistant - James Gillespie's High School

Administrative Assistant

255838 (SM) Business Support Assistant

Receptionist

Audio Typist/Legal Secretary

Trainee Office Assistant

Marie Curie Receptionist Edinburgh Hospice

Shop and Post Office Assistant

Volunteer Administrative Assistant

I want to receive the latest job alerts for clerical assistant in portobello, edh

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