Customer support coordinator Work, Jobs in Prescot, Msy (with Salaries)

Reactive Helpdesk Coordinator
Taylored Facilities Management Ltd —Liverpool
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
Quick apply
7d
Customer Support Coordinator
Boolean Inc. —Liverpool
- £2,350 - £3,100 a month
- Full-time
- Customer service
- Microsoft Office
- In-person
Quick apply
2d
Customer Quality and Compliance Coordinator
Pinnacle Group —Liverpool
- £26,227.50 a year
- Full-time
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Sales Coordinator
Resapol —Leigh
- £30,000 a year
- Full-time
- Sales
- Customer service
- IT
- Free parking
Quick apply
10d
Salon Coordinator
Rosser Hairdressing —Liverpool
- £23,998 - £26,767 a year
- Full-time
- Microsoft Excel
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
Customer Care Coordinator
Public Library of Science —Manchester
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Client Services Coordinator - Mandarin Speaking
Alfred H Knight Group —Liverpool
- Full-time
- Hybrid work
- Google Suite
- Customer service
- Microsoft Office
- Employee assistance programme
Quick apply
Gatehouse Coordinator
Evri —Warrington
- £28,847 a year
- Full-time
- Microsoft Excel
- IT
- Employee assistance programme
- Employee discount
Mortgage Support Coordinator - Full Training Provided
Express Mortgage Services —Wigan
- From £26,106 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
13d
After Sales Support Coordinator
Himoinsa Power Solutions Ltd —Nantwich
- £25,420 - £280,000 a year
- Full-time
- Customer service
- Analysis skills
- Financial services
Quick apply
22h
Sales Coordinator
Hardscape Products Ltd —Bolton
- From £28,000 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- In-person
- Free parking
Quick apply
1d
Sales Support Coordinator
CMA CGM —Liverpool
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
9d
Travel Operations Coordinator
Shehri Voyages Ltd —Manchester
- £2,300 - £3,000 a month
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Free parking
- Health & wellbeing programme
Quick apply
2d
Sales Co-ordinator
SIG Roofing —Liverpool
- Sales
- Customer service
- IT
- Employee discount
10d
Customer Support Coordinator
Clearway Group —Runcorn
- £27,500 a year
- Full-time
- Communication skills
Quick apply
Contracts, Systems and Administration Coordinator (maternity cover)
Liverpool School of Tropical Medicine —Liverpool
- £33,951 - £38,784 a year
- Hybrid work
- Administrative experience
- Organisational skills
- Contracts
- Annual leave
10d
Events Marketing Coordinator
Connected Systems Solutions Limited —Liverpool
- £27,000 - £29,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Technical Engineering Coordinator
Flogas Britain Limited —Knowsley
- £14.20 an hour
- Hybrid work
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3d
Customer Planning Coordinator
GXO Logistics —Warrington
- £27,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Commercial - Customer Excellence Coordinator
Finsbury Food Group —Whitefield
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Bakery
- Employee assistance programme
- Employee discount
Quick apply

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Reactive Helpdesk Coordinator

Taylored Facilities Management Ltd
Liverpool

Quick apply

Job details

Permanent | Full-time
£28,000 - £30,000 a year
7 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
Facilities management
Maintenance
Microsoft Office
IT
Communication skills
Time management
Help desk

Full job description

About Us

Taylored Facilities Management Ltd is a long-established, multi-disciplinary facilities management company delivering electrical, mechanical, drainage and building fabric services across a wide range of commercial clients throughout the North West and beyond.

Due to continued growth and an expanding client base, we are looking to recruit an organised, proactive and customer-focused Reactive Helpdesk Coordinator to become a key part of our operations team.

This is a fast-paced and rewarding role where no two days are the same. You will be the first point of contact for our clients and play a crucial role in ensuring reactive maintenance issues are dealt with quickly, professionally and efficiently.

The Role

As a Reactive Helpdesk Coordinator, you will be responsible for managing reactive maintenance requests from initial call through to completion and invoicing.

Working closely with engineers, subcontractors and clients, you will ensure that works are allocated promptly, service level agreements are achieved and clients remain informed throughout the process.

Key Responsibilities

Managing reactive maintenance jobs from initial client contact through to completion.
Logging and raising jobs on the company management system.
Scheduling and allocating engineers and subcontractors efficiently.
Monitoring job progress and ensuring contractual response times and SLAs are met.
Providing regular updates to clients and maintaining excellent communication throughout the lifecycle of each job.
Obtaining quotations from subcontractors and suppliers where required.
Chasing updates, completion notes and certification from engineers and subcontractors.
Escalating urgent issues to management where necessary.
Assisting with invoicing and job close-down procedures.
Maintaining accurate records and ensuring all information is captured correctly within company systems.
Supporting the wider administration and operations team when required.

About You

We are looking for someone who thrives in a busy environment and enjoys problem solving and coordinating multiple activities simultaneously.

The ideal candidate will have:

Previous experience in a helpdesk, scheduling, facilities management, maintenance or service coordination role.
Experience working within a reactive maintenance environment would be highly advantageous.
Excellent communication and customer service skills.
Strong organisational and time management abilities.
The ability to prioritise workloads and remain calm under pressure.
Good IT skills including Microsoft Office packages.
Experience using CAFM or job management software such as SimPro, Eworks, Joblogic or similar would be advantageous.
A positive attitude and a willingness to learn and develop.

What We Offer

Competitive salary of £28,000 - £30,000 depending on experience.
NEST pension scheme.
Free on-site parking.
Opportunities for career progression and development.
Supportive and friendly working environment.
The opportunity to join a growing and ambitious business with exciting plans for the future.

Why Join Taylored FM?

At Taylored FM, we pride ourselves on delivering excellent service and building long-term relationships with our clients and our team.

If you enjoy working in a fast-paced environment, solving problems and making a real difference to clients every day, we would love to hear from you.

Pay: £28,000.00-£30,000.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Do you have previous experience working within a facilities management, maintenance, engineering or service coordination environment?

Experience:

Helpdesk Administrator: 3 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer support coordinator jobs in prescot, msy

Reactive Helpdesk Coordinator

Customer Support Coordinator

Customer Quality and Compliance Coordinator

Sales Coordinator

Salon Coordinator

Customer Care Coordinator

Client Services Coordinator - Mandarin Speaking

Gatehouse Coordinator

Mortgage Support Coordinator - Full Training Provided

After Sales Support Coordinator

Sales Coordinator

Sales Support Coordinator

Travel Operations Coordinator

Sales Co-ordinator

Customer Support Coordinator

Contracts, Systems and Administration Coordinator (maternity cover)

Events Marketing Coordinator

Technical Engineering Coordinator

Customer Planning Coordinator

Commercial - Customer Excellence Coordinator

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