Customer care specialist Work, Jobs in Preston (with Salaries)

Customer Escalations Officer
Perch Group —Blackpool
- From £27,500 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Work from home
- Referral programme
Quick apply
Sales - Sales Advisor - UK
New Look —Preston
- Part-time
- Microsoft Word
3d
Pensions Customer Administrator
NHS Business Services Authority —Blackpool
- £25,760 - £27,476 a year
- Full-time
- Hybrid work
- Communication skills
- Employee discount
- Flexible schedule
4d
Care Assistant
Caremark - Home Care in Preston —Preston
- £14 an hour
- Part-time
- Annual leave
- Flexible schedule
Customer Service Representative
The Granite Group —Formby
- £25,877 - £27,515 a year
- Full-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Customer Service Representative - Part Time
The Granite Group —Formby
- £26,938 - £28,609 a year
- Part-time
- Hybrid work
- Communication skills
- Flexible schedule
Quick apply
Sales Consultant - Toyota
Vantage Motor Group —Preston
- £23,500.00 - £24,541.10 a year
- Full-time
- Sales
- Annual leave
- Employee discount
Care Co-ordinator
Falcon-Care Blackburn —Leyland
- From £26,000 a year
- Full-time
- In-person
- Care plans
- Leadership
- Paid training
- Employee discount
Quick apply
7d
Marketing Executive
dnata —Preston
- English
- Communication skills
- Marketing
- Free parking
- Annual leave
1d
Warehouse Operative - Evening Shift
Total Foodservice —Clitheroe
- £13.67 an hour
- Full-time
- Forklift
- Quality control
- Warehouse experience
- Free parking
- Employee discount
Quick apply
12d
Head of Complaints and Customer Care
Greater Manchester Mental Health NHS Foundation Trust —Manchester
- £57,528 - £64,750 a year
- Full-time
- Leadership
1d
Maintenance Operative
Ready 4 Home Housing Support CIC —Preston
- From £31,000 a year
- Full-time
- Customer service
- Maintenance
- Programmable logic controllers
- Free parking
Quick apply
4d
Customer Service Advisor
Product Care Group —Wigan
- £25,490 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- IT
- Annual leave
- Employee discount
Quick apply
13d
Logistics Specialist - Nights
GBA Logistics —Hesketh Bank
- £26,000 - £29,000 a year
- Full-time
- Administrative experience
- Sick pay
Quick apply
Administrator
Sandstone Care Group —Burscough
- £14.30 an hour
- 8 hour shift
- Customer service
- Administrative experience
- Human resources
- Employee discount
- Referral programme
Tesco Produce Colleague - Blackpool Clifton Extra
Tesco UK —Blackpool
- £13.28 - £14.55 an hour
- Part-time
4d
Threading Beautician
Thread and Beauty express launch —Fulwood
- From £12.71 an hour
- Customer service
- English
- In-person
- Free parking
Quick apply
20h
People Systems Specialist
AO World —Bolton
- Organisational skills
- Communication skills
- Free parking
- Employee discount
Patient Appointment Centre Clerk
Liverpool University Hospitals NHS Foundation Trust —Aintree
- £25,272 a year
- Full-time
- Rehabilitation centre
6d
Field Clinical Specialist, CRM (North West England)
Boston Scientific —Blackpool
- Travel
- Communication skills

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Customer Escalations Officer

Perch Group -
Blackpool

Quick apply

Job details

Full-time
From £27,500 a year

Benefits

Casual dress
Cycle to work scheme
Company pension
Work from home
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Complaint handling
Analysis skills
Financial services
Root cause analysis

Full job description

Are you someone who thrives off turning complaints into positive outcomes for customers? Great! As Perch Group are now searching for a Customer Escalations Officer to join the team.

At Perch Group, our vision is clear: to lead the UK debt purchase and collection industry by harnessing cutting-edge technology to drive ethical, efficient, and data-driven debt resolution.

Our annual mission is to empower hundreds of thousands of customers to positively engage with and resolve their outstanding debts. We do this through an empathetic and customer-centric approach that is at the heart of our success.

As a Customer Escalations Officer, you’ll be the go-to person for customers who are frustrated with the service we’ve provided. While we strive for excellence in every interaction, we understand that things can sometimes go wrong, and it’s your job to turn the situation around.

Could this be the next step in your career?

You’ll take ownership of escalations from across the business, using your analytical and investigative skills to find the best solutions for our customers. By ensuring that we act fairly, transparently, and in line with FCA regulations and internal policies, you’ll help us resolve complaints and improve our service.

We believe in turning customer frustrations into opportunities for feedback, and your insights will be crucial in helping us improve and ensure we’re always delivering the best experience possible.

The role will contribute to the management of other customer escalations – i.e. specialist support for customers in vulnerable situations and requests for information through GDPR regulation. The role will also involve receiving and acting upon other points of escalation where the needs of customers require specific care through established policies and procedures.

So, what will your day-to-day look like?

Liaising with customers, clients, and internal departments via phone, letter, and email to resolve complaints.
Effectively managing complaints relating to both FCA-regulated and non-regulated products, ensuring a fair and thorough investigation.
Ensuring complaints are addressed appropriately, investigated thoroughly, and resolved in a timely manner to achieve a fair outcome.
Managing customer escalations such as specialist support for vulnerable customers and Right of Access requests made by customers.
Managing your own workload efficiently, ensuring all complaints are recorded accurately and handled within set deadlines.
Supporting Root Cause Analysis and contribute to internal feedback loops, collaborating with frontline support and specialist teams to prevent future issues.
Helping cultivate and maintain a customer-centric culture, always prioritizing the customer’s needs and satisfaction.
Acting as the final point of contact for customers to ensure their complaint is fully resolved.

Does this sound like you?

A good understanding of the impact of debt and vulnerability.
Experience dealing with customer complaints.
Excellent customer service skills.
Excellent verbal, written and interpersonal skills.
A good understanding of the principles of TCF.
A good understanding and knowledge of FCA regulatory requirements (desirable).

The Application Timeline

A first stage video call with the internal recruitment team (15 minute call)
A face to face or video call with the hiring manager (45 minutes- 60 minutes)

Typically, the average successful applicant will be within this timeline for 2-3 weeks.

Please note we will close this role once we have enough applications for the next stages therefore you should submit your application asap to avoid any disappointment.

If you do not receive a response after 3 weeks of applying, please assume you have been unsuccessful as we may experience a high volume of applications.

Why you should be EXCITED to apply...

£27,500+ (negotiable, dependent on experience) + up to 20% of your annual salary, paid as a bonus.
This role is based at our Blackpool office.
37.5 hours per week. We offer flexible and hybrid working between our core hours of 8am- 6pm, Monday to Friday.
The opportunity to complete formal qualifications and learn on the job in a successful, growing organisation.
And many more benefits to support your wellbeing and professional development.

So, what are you waiting for? Submit your application today - our customers NEED YOU.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have any questions or suggestions of how we can assist you in your application due to disability or personal reasons, please email [email protected].

PLEASE NOTE - All new employees must undergo a full DBS and Credit Check upon acceptance of a job offer with Perch Group.

Job Type: Full-time

Pay: From £27,500.00 per year

Benefits:

Casual dress
Company pension
Cycle to work scheme
On-site parking
Referral programme
Sick pay
Work from home

Application question(s):

Are you willing to undergo a DBS and Credit Check if successful?
Do you have at least 1 year of end-to-end complaints handling experience within a regulated industry (financial services, utilities, insurance, telecoms, etc.)?

Work authorisation:

United Kingdom (required)

Location:

Blackpool FY4 5LW (required)

Work Location: Hybrid remote in Blackpool FY4 5LW

Quick apply

Refine Your Search

customer care specialist jobs in preston

Customer Escalations Officer

Sales - Sales Advisor - UK

Pensions Customer Administrator

Care Assistant

Customer Service Representative

Customer Service Representative - Part Time

Sales Consultant - Toyota

Care Co-ordinator

Marketing Executive

Warehouse Operative - Evening Shift

Head of Complaints and Customer Care

Maintenance Operative

Customer Service Advisor

Logistics Specialist - Nights

Administrator

Tesco Produce Colleague - Blackpool Clifton Extra

Threading Beautician

People Systems Specialist

Patient Appointment Centre Clerk

Field Clinical Specialist, CRM (North West England)

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