Lead hand Work, Jobs in Pudsey, Wyk (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
4d
Recovery Operations Manager
Acumen Logistics —Harrogate
- £40,000 - £48,000 a year
- Full-time
- Microsoft Excel
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Area Care Manager
Helping Hands —Leeds
- £55,000 a year
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
6d
Garden Centre Manager
Leeds Garden Centre —Leeds
- Weekend availability
- Management
- Heavy lifting
- Customer service
- Employee discount
Quick apply
3d
Payroll Manager (UK & EU)
Vintage.com —Leeds
- £55,000 - £62,000 a year
- Full-time
- Microsoft Excel
- Organisational skills
- Tax experience
Quick apply
Kitchen Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Tong
- £13.20 - £13.47 an hour
- Weekend availability
- Leadership
- Kitchen experience
- Free parking
- Employee assistance programme
Quick apply
Managing Director
Vanify —Harrogate
- £90,000 - £110,000 a year
- Full-time
- Management
- Supervising experience
- Bachelor's degree
Quick apply
11d
Play Supervisor (Grass Hoppers)
YGC PARTNERS LIMITED —Otley
- Holidays
- Customer service
- Supervising experience
- Working with children
Quick apply
10d
Farm Manager
Thornton hall country park —Skipton West
- £35,000 - £40,000 a year
- Full-time
- Leadership
- Communication skills
- Mechanical knowledge
- Free parking
- Employee discount
Quick apply
2d
Sales and Marketing Trainee
Motion 1 international —Leeds
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
EU Cx Manager
Vintage.com —Morley
- Full-time
- Management
- Customer service
- IT
Quick apply
Bench General Manager
Five Guys UK —Leeds
- From £40,970 a year
- Customer service
- Leadership
- Restaurant
- Annual leave
- Employee assistance programme
CRO Manager (Conversion Rate Optimisation)
Smile White & Yorkshire Dental Suite —Leeds
- £50,000 - £75,000 a year
- Full-time
- Social media management
- Analysis skills
- In-person
- Free parking
- Employee discount
Quick apply
Paid Social Executive
Vintage.com —Leeds
- £28,000 - £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- AI
- Communication skills
Quick apply
Cover Store Manager
Deichmann uk —Bradford
- Up to £30,500 a year
- Full-time
- Supervising experience
- Driving
- Travel
- Store discount
- Employee discount
Quick apply
10d
Deputy Manager
Iceland —Bradford
- £31,080 a year
- Full-time
- Team management
- Retail management
- Leadership
- Employee discount
- Referral programme
Strategy & Insight Manager
Vintage.com —Leeds
- £36,000 - £46,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Presentation skills
Quick apply
4d
Wellbeing Lead
Adel Square —Adel
- £12.98 an hour
- Part-time
Quick apply
4h
Production Supervisor
Custom Cosmetics Ltd —Bingley
- £28,000 - £35,000 a year
- Full-time
- Management
- Supervising experience
- Power tools
Quick apply
9h
Cook Manager
Impact Food Group —Leeds
- £17,051.65 a year
- Part-time
- Management
- Cooking
- Organisational skills
- Employee discount
Quick apply

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Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
4 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

lead hand jobs in pudsey, wyk

Customer Partnership Manager

Recovery Operations Manager

Area Care Manager

Garden Centre Manager

Payroll Manager (UK & EU)

Kitchen Supervisor (Grass Hoppers)

Managing Director

Play Supervisor (Grass Hoppers)

Farm Manager

Sales and Marketing Trainee

EU Cx Manager

Bench General Manager

CRO Manager (Conversion Rate Optimisation)

Paid Social Executive

Cover Store Manager

Deputy Manager

Strategy & Insight Manager

Wellbeing Lead

Production Supervisor

Cook Manager

I want to receive the latest job alerts for lead hand in pudsey, wyk

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