Customer services advisor Work, Jobs in Queenborough, Ken (with Salaries)

Customer Services Advisor
PowaKaddy International —Sittingbourne
- £25,000 - £27,000 a year
- Full-time
- CRM software
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Customer Service Advisor
Autocheck Faversham —Faversham
- £28,100 - £33,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Free parking
- Employee discount
Quick apply
3d
Customer Services Advisor
Halfords —Chatham
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
7d
Customer Service Advisor (Part time)
National Westminster Bank PLC —Southend-on-Sea
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Analysis skills
- Annual leave
General Sales Assistant (Perm)
Matalan —Maidstone
- Part-time
- Customer service
- Retail sales
- Employee discount
Quick apply
1d
Customer Services Advisor - Weekends
Halfords —Chatham
- £11.05 - £12.91 an hour
- Part-time
- Customer service
- Retail sales
- Employee assistance programme
- Employee discount
7d
Trainee Parts Advisor
Crawfords Group —Ashford
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
Customer Advisor
Boots —Chelmsford
- £13.02 - £15.10 an hour
- Part-time
- In-person
- Employee assistance programme
- Employee discount
3d
Customer Service Advisor
Yorkshire Building Society —Chatham
- £14,700 a year
2d
Support and Access Advisor
Canterbury Christ Church University —Canterbury
- £28,778 - £31,236 a year
- Full-time
- University
- Case management
- Organisational skills
1d
Customer Service Advisor
Morgan Sindall Property Services Limited —Basildon
- £28,341.48 a year
- Full-time
- CRM software
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
1d
Relief Dispenser
Boots —Sittingbourne
- £13.92 an hour
- Weekend availability
- Travel
- Employee assistance programme
- Employee discount
6d
Service Advisor
Auto Assist Group —Strood South
- £35,000 - £39,000 a year
- Full-time
- CRM software
- Customer service
- Front desk
- Profit sharing
Quick apply
1d
Trainee Mortgage Advisor
Connells Group —Canterbury
- CRM software
- Sales
- Customer service
- Employee discount
Quick apply
6d
Sales Advisor
M&S Opticians —Canterbury
- Sales
- No experience needed
- Communication skills
Quick apply
Customer Advisor
B&Q —Dartford
- £13.10 an hour
- Weekend availability
- Customer service
- Annual leave
- Employee assistance programme
1d
Inbound Sales Advisor (full time)
ISG Specialist Services Ltd —Dartford
- From £25,000 a year
- Weekend availability
- CRM software
- Sales
- Microsoft Office
- Free parking
- Annual leave
Quick apply
Sales Advisor
Crew Clothing Canterbury 3 —Canterbury
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
Customer Advisor - TradePoint
B&Q —Ashford
- £13.10 an hour
- Part-time
- Customer service
- Annual leave
- Employee assistance programme
3d
Stocktaker - Maidstone
nGeneration —Maidstone
- £26,500 - £28,500 a year
- Weekend availability
- Hospitality
- Bar
- Customer service
Quick apply
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Customer Services Advisor

PowaKaddy International
Sittingbourne

Quick apply

Job details

Permanent | Full-time
£25,000 - £27,000 a year

Benefits

Free parking
Annual leave
Company pension

Qualifications

CRM software
Sales support
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Case note recording
Case record updates
Microsoft Office Suite
Continuous improvement
Data entry
Customer support
Customer interaction
Communication skills

Full job description

1. Company context

Powakaddy is the world’s number one electric golf trolley brand. The business was founded in 1983, has been the UK market leader for years, and sells in over 50 countries. Unlike most of the market, Powakaddy still designs, develops and assembles its products in the UK, which is a real point of difference and a big part of why the brand is trusted.

The product has come a long way. What started as a basic motor and dial is now a range of compact trolleys with 5-inch touchscreen GPS, Full Hole View mapping and remote control. Powakaddy is expanding its customer services team. You will play a key part in that team as it grows, with real influence over how the work is done.

2. Role purpose

As part of the internal Sales Team, you will play a key role in delivering an exceptional customer service experience. You will support customers and end users with a range of pre-sales and after-sales enquiries, ensuring every interaction is professional, helpful and efficient.

3. What you will be doing

Deliver exceptional customer service via telephone and email to customers, retailers and end users.
Build positive relationships with customers through patience, empathy and effective communication.
Process orders accurately and provide advice on pricing, stock availability and product information.
Arrange product collections, returns and replacement orders where required.
Accurately record customer interactions and case notes within the CRM system.
Work closely with colleagues across Sales, Technical Support and Finance to ensure customer queries are resolved efficiently.
Support the wider team with administrative and departmental tasks as required

4. What success looks like

By the end of your first year, you will:

Confidently manage customer enquiries from initial contact through to resolution.
Have a strong understanding of the PowaKaddy product range and services.
Consistently deliver high levels of customer satisfaction.
Maintain accurate records within the CRM system.
Be recognised as a trusted and reliable member of the Customer Services team.
Support ongoing improvements to customer service processes and team performance.

5. What we are looking for

Essential

A genuine passion for delivering outstanding customer service.
An empathetic and customer-focused approach when handling enquiries.
Excellent verbal and written communication skills.
Strong listening and problem-solving abilities.
High attention to detail and accuracy.
A positive, proactive and team-oriented attitude.
Ability to prioritise workload and manage multiple tasks effectively.
Good computer literacy with experience using Microsoft Office applications.

Desirable

Previous experience in a customer service or customer support environment.

6. Working style and environment

You will be joining will be joining a professional, friendly and supportive team environment where collaboration, customer focus and continuous improvement are valued. Full training will be provided to help you develop product knowledge and succeed in the role.

7. Working hours

Working Hours: Mondy to Friday, 8:30am to 5.00pm (37.5 hours per week).

8. Why join PowaKaddy

Work for the world's leading electric golf trolley brand.
Be part of a growing customer services team.
Receive full training and ongoing development.
Work with innovative technology designed and assembled in the UK.
Enjoy opportunities to grow into Technical Support programmes.

9. Compensation and benefits

Pension - Employer pension contribution
Annual leave - 25 days plus bank holidays
Training - Training and development support
Progression - Clear scope to grow into Technical Support programmes

Pay: £25,000.00-£27,000.00 per year

Benefits:

Free parking

Work Location: In person

Quick apply

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