Head of customer service Work, Jobs in Rainham, Gtl (with Salaries)

Customer Service Coordinator
BLOUNT SHUTTERS LIMITED —Thurrock
- £28,000 - £38,000 a year
- Full-time
- Customer service
- English
- Data entry
- Profit sharing
- Employee discount
Quick apply
2d
Head of Clubhouse Operations & Member Experience
The Parklangley Club —Beckenham
- From £45,000 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Free parking
- Gym membership
Quick apply
8d
Senior Membership Manager
Independent Healthcare Providers Network —London
- £45,000 a year
- Part-time
- Project management
- Continuous improvement
- No degree
Quick apply
1d
Sales Manager - London and South East
PYRAMID DISPLAY MATERIALS LTD —Sidcup
- £50,000 - £60,000 a year
- Full-time
- Management
- Sales
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
5d
Complaints Handler
Right Choice Insurance Brokers —Romford
- £31,359 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
2d
Transport/Fleet Manager
Primal Cars UK Ltd —Rainham
- £33,000 - £35,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- Driving
Quick apply
3h
Head Of Operations
Medirest —Dartford
- £65,000 a year
- Management
- Hotel
- Leadership
- Employee discount
8d
Talent Development Partner
Pinnacle Group —London
- £45,000 a year
- Hybrid work
- Hospitality
- Management
- Travel
- Annual leave
- Employee assistance programme
Quick apply
BPO Senior Manager
Wayfair —London
- £72,500 - £105,125 a year
- Full-time
- Microsoft Excel
- Customer service
- Travel
- Employee discount
- Gym membership
Commercial Director
Pinnacle Group —London
- £100,000 - £120,000 a year
- Travel
- Organisational skills
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Senior Credit Controller
CST Training LTD —Bexley
- £35,000 a year
- Full-time
- Data entry
- Communication skills
- Free parking
- Work from home
Quick apply
1d
Inbound Sales Executive
Syte Link —Loughton
- £28,000 - £30,000 a year
- Part-time
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
3d
Account Executive
Commusoft —London
- £40,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
Head of Enforcement
Hozah —Croydon
- From £50,000 a year
- Full-time
- Hybrid work
- Supervising experience
- In-person
- Work from home
Quick apply
1d
Head of Creative
Schuh —London
- Full-time
- Employee assistance programme
- Employee discount
Head Of Customer Experience
Five Guys UK —London
- Up to £70,000 a year
- Hospitality
- Customer service
- Leadership
- Employee discount
Assistant Property Manager
The Acorn Group —Bromley
- Up to £30,000 a year
- Monday to Friday
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
Service Colleague
ASDA —Dartford
- £12.71 - £13.15 an hour
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
22h
Head of Customer Service (12 months contract)
Deltatre —London
- Weekend availability
- Customer service
- Travel
- IT
Quick apply
4d
Head of Client Services
GetAgent —London
- £80,000 - £90,000 a year
- Hybrid work
- Travel
- Leadership

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Customer Service Coordinator

BLOUNT SHUTTERS LIMITED
Thurrock

Quick apply

Job details

Permanent | Full-time
£28,000 - £38,000 a year
2 days ago

Benefits

Profit sharing
Canteen
Employee discount
On-site parking

Qualifications

Customer service
GCSE
English
Data entry
Phone etiquette

Full job description

Blount Shutters is a large independent roller shutter and industrial door company, operating for over 40 years.

Due to recent growth we are looking to recruit a further dedicated account coordinator. Our head office is based in West Thurrock (Essex) with offices in Bovey Tracey (Devon) and Bolton. We provide our clients with a maintenance and 24hr emergency repair service, nationwide as well as manufacturing all door systems in-house. We are seeking a Customer Service Coordinator to join our service desk in providing dedicated support to nominated customers.

This is on a full-time, permanent basis. Starting salary £25,000.00 + per annum following successful completion of probationary period. (PLUS monthly departmental bonus, half-yearly corporate bonus and reward schemes).

Areas of responsibility:

To provide dedicated support to nominated customers, including the collation and maintenance of any reports or documents relating to these accounts.
Raising jobs in Jobwatch system.
Assist the department in preparation of engineer’s daily workload.
Issue job information to engineers.
Make sure jobs are closed down by engineers, appertaining to your accounts, while on site.
Raise purchase orders to subcontractors.
Issue jobs to subcontractors.
Answer incoming calls in a timely manner.
Processing information uploaded by engineer's via their tablets.
Updating asset registers.
To be aware of all quotations and enquiries and ensure they are followed up in a timely manner, including the booking of jobs, keeping the customer fully informed of progress, dealing and accurately recording all telephone queries and ensuring all information is documented in JobWatch.
Maintain a high level of communication with nominated accounts, agree preferred frequency and type of reporting and ensure this is adhered to.
To ensure all customers are offered the Company after sales and maintenance support at all stages and levels within their contract.
All invoices to be accurately collated within agreed timeframes, ensuring disputes are resolved or communicated to the correct department for investigation and followed up.
All correspondence (both internal and external) must be accurately recorded and actioned on JobWatch where appropriate. All filing systems must be maintained with the aim of accuracy and ease of retrieval.
To carry out any other reasonable tasks as requested by your Line Manager or Director, ensuring all specific duties are completed accurately and punctually or within agreed deadlines.
Collate and check all paperwork for completed jobs and invoice, final inspection and post.
Run lists of outstanding calls/jobs, general housekeeping in system.
Bring to the attention of your Line Manager or Director any issues or problems relating to your accounts, if you have been unable to resolve. Key Performance Indicators
Respond to customer queries within 24 hours of receipt.
To adhere to and exceed SLA’s as agreed with customer.
To be aware of level of outstanding enquiries and quotations with no action.
Ensure quotation conversion rates are above 80%
No more than five disputes or complaints in any one month for all Key Accounts managed by National Accounts Co-ordinator.

This is a fantastic opportunity, a great starting package, ongoing training and additional benefits to the successful candidate.

Job Types: Full-time, Permanent

Pay: £28,000.00-£38,000.00 per year

Benefits:

Canteen
Employee discount
On-site parking
Profit sharing

Education:

GCSE or equivalent (preferred)

Experience:

customer service office enviroment: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer service jobs in rainham, gtl

Customer Service Coordinator

Head of Clubhouse Operations & Member Experience

Senior Membership Manager

Sales Manager - London and South East

Complaints Handler

Transport/Fleet Manager

Head Of Operations

Talent Development Partner

BPO Senior Manager

Commercial Director

Senior Credit Controller

Inbound Sales Executive

Account Executive

Head of Enforcement

Head of Creative

Head Of Customer Experience

Assistant Property Manager

Service Colleague

Head of Customer Service (12 months contract)

Head of Client Services

I want to receive the latest job alerts for head of customer service in rainham, gtl

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