customer service manager Work, Jobs in reading, eng (with Salaries)

Porsche Personal Case Manager
RAC —Reading
- Up to £27,000 a year
- Weekend availability
- Hybrid work
- Microsoft Office
- Free parking
- Annual leave
ZARA READING VISUAL/COMMERCIAL MANAGER
INDITEX —Reading
- Full-time
- Sales
- Customer service
- Merchandising
Quick apply
Assistant Manager
Starbucks —Reading
- Weekend availability
- Leadership
- Store discount
- Employee assistance programme
Store Manager
Magnet —Reading
- £40,000 - £48,000 a year
- Sales
- Retail management
- Leadership
- Employee discount
- Referral programme
Quick apply
Head of Service & Customer Experience
Chris Lewis Group —Oxford
- Leadership
Zara Reading Customer Experience Deputy Manager
INDITEX —Reading
- Weekend availability
- Customer service
- Analysis skills
- Leadership
Quick apply
7d
Trainee Property Manager
LRG —Reading
- Up to £28,800 a month
- Hybrid work
- Customer service
- Microsoft Office
- IT
- Employee discount
Quick apply
Business Transformation Lead
SimplyTech Consulting —Reading
- Up to £450 a day
- Full-time
- Hybrid work
- Salesforce
Quick apply
5d
European Service Admin Manager
Molecular Devices —Winnersh
- Full-time
- Sales
- Customer service
- English
- Annual leave
Trainee Move Manager
LRG —Reading
- Up to £27,000 a year
- Remote
Quick apply
14d
Service Delivery Manager
Unum Group —Basingstoke
- Full-time
Call Centre Manager
Bramah Safeguarding CIC —Reading
- £45,000 - £55,000 a year
- Management
- Sales
- Customer service
Quick apply
2d
Customer Service Manager
Morrisons —Bracknell
- Hospitality
- Team management
- Employee discount
Quick apply
Front Office Team Leader
IBIS —Reading
- £14.45 an hour
- Full-time
- Hotel
- Employee discount
Quick apply
Sales Manager | Reading
REISS —Reading
- Full-time
- Customer service
- Supervising experience
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Key Account Director - FM Services
Samsic UK —Reading
- £80,000 - £85,000 a year
- Full-time
- Hybrid work
- Sales
- Communication skills
- Negotiation
Quick apply
Store Manager
ProCook —Reading
- £32,500 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Retail management
- Employee assistance programme
- Employee discount
Quick apply
5d
Store Manager - Oxford
Ernest Jones —Oxford
- Full-time
- Employee discount
Shift Manager
Wingstop UK - Reading Gate —Reading
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
9d
Used Car Sales Manager
Marshall Motor Group —Reading
- Weekend availability
- Sales
- Leadership
- Annual leave
- Employee discount
Quick apply

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Porsche Personal Case Manager

RAC -
Reading

Apply Now

Job details

Permanent
Up to £27,000 a year

Benefits

Free parking
Annual leave
Car scheme

Qualifications

Complaint handling
Microsoft Office
Customer support

Full job description

About The Role

Join the Porsche Customer Relations Hub – Powered by RAC

Role: Personal Case Manager
Location: Porsche HQ, Reading
Salary: Up to £27,000 + Excellent Benefits
Contract: Full-time, Permanent
Hybrid Working Available (Post-Probation)

Do you have a passion for delivering exceptional customer experiences?

Do you have a background in Contact Centres? If you know how to make customers feel truly valued, we want to hear from you.

As a Personal Case Manager at the Porsche Customer Relations Hub, you’ll be the voice of one of the world’s most iconic luxury brands. You’ll provide tailored, empathetic support to every customer, ensuring their experience reflects the prestige of the Porsche name.

Why Porsche?

Porsche isn’t just about high-performance cars—it’s about high-performance people. Our success is built on strong relationships and unforgettable customer care. That’s why we empower our Personal Case Managers to go beyond scripts and targets, and instead focus on bespoke solutions that build loyalty and trust.

What You’ll Be Doing

Be the first point of contact for Porsche customers via phone and email
Take ownership of enquiries and complaints, delivering timely, personalised resolutions
Handle FCA-regulated complaints with professionalism and care
Communicate clearly and empathetically across multiple channels
Collaborate with Porsche Centres and internal teams to ensure seamless service
Continuously grow your knowledge of Porsche products, services, and compliance standards
Tailor goodwill gestures to reflect each customer’s unique experience

What We’re Looking For

Proven experience in customer support within a Contact Centre Environment
Confident communicator with strong listening skills
Skilled in complaint handling and resolution
Comfortable using MS Office and CRM systems
Passionate about continuous improvement and customer satisfaction
Resilient, motivated, and able to thrive in a fast-paced team environment

What You’ll Get in Return

Flexible hybrid working after probation
Sociable hours: Monday–Friday 08:00–18:00, Saturday 09:00–13:00 (1 in 4 weekends)
27 days annual leave + bank holidays
Annual bonus based on company performance
Free RAC Ultimate Breakdown Cover from day one
Free parking, tea & coffee, and subsidised onsite restaurant
Access to Porsche experiences and exclusive team events
Car salary sacrifice scheme (including electric vehicles)
Confidential wellbeing support for you and your family
Colleague Share Scheme – share in RAC’s success!

Why Apply?

Be part of a prestigious luxury brand known for excellence
Join a fun, friendly, and driven team
Enjoy a supportive work culture that values your contribution
Build a career with real progression opportunities

We’re proud to be an inclusive employer and welcome applications from all backgrounds. If you’re ready to deliver customer care that’s worthy of the Porsche crest, apply today.

Apply Now

Refine Your Search

customer service manager jobs in reading, eng

Porsche Personal Case Manager

ZARA READING VISUAL/COMMERCIAL MANAGER

Assistant Manager

Store Manager

Head of Service & Customer Experience

Zara Reading Customer Experience Deputy Manager

Trainee Property Manager

Business Transformation Lead

European Service Admin Manager

Trainee Move Manager

Service Delivery Manager

Call Centre Manager