client services occupations Work, Jobs in redditch, wor (with Salaries)

Customer Service Specialist
Cummins Inc. —Redditch
- Bachelor's degree
- Communication skills
- Relocation assistance
14d
Account Support Coordinator
Arcus FM —Redditch
- Up to £35,000 a year
- Full-time
- Microsoft Excel
- Analysis skills
- Organisational skills
10h
Customer Liaison Officer
BDHT / Bromsgrove District Housing Trust —Bromsgrove
- £37,960.52 a year
- Full-time
- Microsoft Office
- IT
- Negotiation
- Free parking
- Annual leave
12d
Customer Service Representative
Eaton —Redditch
- Microsoft Powerpoint
- Microsoft Excel
- Sales
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Gym membership
Customer Account Executive
Cummins Inc. —Redditch
- English
- Analysis skills
- Organisational skills
- Relocation assistance
Administrator- Account Handler
Athena Worksufaces Ltd —Worcester
- From £26,624 a year
- Monday to Friday
- Microsoft Powerpoint
- Customer service
- Salesforce
Quick apply
Complaints Coordinator
WORD360 Language Services —Birmingham
- £26,000 - £27,000 a year
- Administrative experience
- Organisational skills
- Communication skills
- Annual leave
- Gym membership
Onboarding Advisor
Culligan UK limited —Wolverhampton
- £25,610 a year
- Full-time
- Employee assistance programme
- Sick pay
Quick apply
B2B Client Success Manager
Halfords —Redditch
- Up to £35,000 a year
- Full-time
- Hybrid work
- Contracts
- Annual leave
- Employee discount
6d
Customer Service
Trelleborg Sealing Solutions (TSS) —Solihull
- Sales
- No degree
Customer Service Advisor
SunbeltRentals —Walsall Wood
- £29,724 a year
- Sales
- Customer service
- Computer literacy
Quick apply
8d
Client Success Manager
SF-Partner Hiredonline —Nechells
- £70,000 - £75,000 a year
- Hybrid work
- Customer service
- Presentation skills
- Communication skills
2d
Client Manager
Warwick Nub News —Leamington Spa
- £34,000 - £40,000 a year
3d
Customer Success Manager, Birmingham
Dalux —Birmingham
Customer Success Manager
Utelize Communications Ltd —Malvern
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Customer service
- Salesforce
- Free parking
- Flexitime
Quick apply
8d
Membership Support (Candidate & Enrolment)
RICS —Birmingham
- Hybrid work
- Customer service
- Communication skills
- Annual leave
1d
Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Aftersales Advisor
BCA —Birmingham
- £14.11 an hour
- Rotating shift
- Customer service
- Salesforce
- IT
- Employee assistance programme
- Employee discount
Quick apply
Customer Service Advisor
ASSA ABLOY —Willenhall
- Sales
- Customer service
- Administrative experience
14d

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client services occupations jobs near redditch, wor

Customer Service Specialist

Cummins Inc. -
Redditch

Apply Now

Job details

14 days ago

Benefits

Relocation assistance

Qualifications

Bachelor's degree
Communication skills

Full job description

We are looking for a talented Customer Service Specialist to join our team specializing in Service for our EU Aftermarket Meritor Customer Service Department in Redditch, United Kingdom.

In this role, you will make an impact in the following ways:

End-to-end order ownership: I will ensure seamless management of the full order life cycle from entry to delivery, taking full accountability to achieve timely, accurate, and compliant order fulfilment.
Exceptional customer experience: I will act as a trusted single point of contact, resolving queries and escalations to closure while demonstrating empathy, transparency, and a strong customer-first mindset.
Proactive problem resolution: I will anticipate risks related to scheduling, availability, logistics, or documentation and take early action to prevent delays and customer dissatisfaction.
Strong cross-functional coordination: I will closely partner with production, planning, sales, warehouse, logistics, and finance teams to drive smooth order throughput and support financial and service targets.
Expert handling of complex accounts: I will successfully manage export and intercompany accounts by ensuring regulatory compliance, documentation accuracy, and effective coordination across multiple stakeholders.
Process improvement and standardisation: I will identify recurring issues and process gaps, proposing and implementing improvements that enhance efficiency, service quality, and turnaround times.
Operational and system expertise: As a super-user, I will support system performance, troubleshoot issues, and contribute to system enhancements while guiding colleagues and escalating issues effectively.
Team enablement and continuity: I will support onboarding and training of new team members, provide backup coverage across accounts, and contribute to a resilient, high-performing Customer Service team.

To be successful in this role you will need the following:

End-to-end order management expertise: Strong understanding and ownership of the full order life cycle, including complex export, intercompany, invoicing, and logistics documentation processes.
Customer-centric communication skills: Ability to act confidently as a single point of contact, manage escalations to closure, and consistently demonstrate empathy, clarity, and accountability.
Cross-functional collaboration and problem solving: Capability to work effectively with planning, production, sales, warehouse, logistics, and finance to resolve issues and protect service and financial targets.
Process mindset and system proficiency: Attention to detail combined with strong system knowledge, proactive identification of process gaps, and willingness to drive continuous improvement while supporting and guiding others.

Education/ Experience:

Demonstrated role competence is required. College, university, or equivalent bachelor’s degree in relevant discipline is preferred.
This position may require licensing for compliance with export controls or sanctions regulations.
Minimal relevant work experience required.

Job Service

Organization Cummins Inc.

Role Category On-site with Flexibility

Job Type Exempt - Experienced

ReqID 2427834

Relocation Package No

100% On-Site No

Apply Now

Refine Your Search

client services occupations jobs in redditch, wor

Customer Service Specialist

Account Support Coordinator

Customer Liaison Officer

Customer Service Representative

Helpdesk Coordinator - FTC 12 months

Customer Account Executive

Administrator- Account Handler

Complaints Coordinator

Onboarding Advisor

B2B Client Success Manager

Customer Service

Customer Service Advisor

Client Success Manager

Client Manager

Customer Success Manager, Birmingham

Customer Success Manager

Membership Support (Candidate & Enrolment)

Customer Relationship Manager

Aftersales Advisor

Customer Service Advisor

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