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14d

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IT Support Technician, UK

Reserv
Remote

Quick apply

Job details

Full-time
4 days ago

Qualifications

Management
Customer service
Bash (Unix shell)
IT support
Mentoring
Mac OS
IT
SaaS
Communication skills
PowerShell
Shell Scripting
CompTIA A+
Help desk

Full job description

About Reserv

Reserv is building the industry-leading third party administrator capability in the insurance industry. To support this growth, Reserv is seeking an IT Support Technician to join the Technology team. This entry-level role is responsible for providing frontline technical support to end users and assisting with day-to-day IT operations under the guidance of senior IT staff.

The IT Support Technician is a hands-on, learning-focused role centered on Apple endpoint support, basic account administration, and day-to-day help desk operations. The ideal candidate is customer-focused, eager to learn, and excited to build a career in a modern, cloud-first IT environment. This role works closely with senior IT team members to ensure a reliable and productive employee experience, with support and mentorship provided as skills develop.

Responsibilities

The responsibilities of the job include, but are not limited to:

Provide technical support for employees across macOS endpoints, escalating more complex issues to senior IT staff
Assist with onboarding and offboarding tasks, including basic user account setup and deactivation in Okta under supervision
Provide first-line support for common productivity, collaboration, and business applications used across the organization
Assist with basic Apple device tasks such as initial setup, OS updates, and hardware troubleshooting
Support basic identity and access tasks such as password resets and MFA troubleshooting, with escalation for account or access changes
Triage and log support tickets accurately, following documented troubleshooting steps and escalating unresolved issues
Help maintain hardware and software inventory records
Follow existing IT documentation and standard operating procedures, and flag gaps or outdated steps to senior staff
Participate in IT projects such as helping with new application rollouts under senior team guidance
Support basic IT and security hygiene practices as directed by the Security team (e.g., reminding users of device compliance steps)

Minimum Requirements

0-1 years of experience in an IT support or help desk role (internships, coursework, or personal project experience considered)
Basic familiarity with macOS in a personal or academic setting
Willingness to learn device management tools such as Jamf
Basic familiarity with cloud-based productivity platforms such as Google Workspace and/or Microsoft 365
General understanding of common IT concepts (passwords, user accounts, MFA); no prior identity management experience required
Strong customer service orientation with clear written and verbal communication skills
Ability to follow structured troubleshooting steps and ask for help when needed
Demonstrated eagerness to learn new tools and adapt in a fast-paced, SaaS-heavy environment

Preferred Qualifications

Coursework, certifications, or self-directed learning related to IT support (e.g., CompTIA A+)
Exposure to a help desk ticketing system
Familiarity with Apple devices in a personal capacity
Interest in scripting or automation (e.g., Bash, zsh, or PowerShell), even at a beginner level
Experience working or interning in a cloud-first or startup environment

Quick apply

Refine Your Search

level project management jobs in remote

IT Support Technician, UK

Project Manager

Clinical Trial Assistant

Graduate and Marketing and operations Assistant

Project Management Apprenticeship Coach

Customer Service Coordinator

Marketing Executive (Remote)

Council Tax Administration Officer

Explore 100+ Roles Across Our High-Growth Portfolio Companies(Remote): Apply below

Commercial Officer

Project Manager

Planner

Junior DevOps

Operations Manager

Finance Assistant

Web Content Editor

Psychological Wellbeing Support Worker

Graduate Consultant (Full Time, Remote)

Paralegal

Media Analyst

I want to receive the latest job alerts for level project management in remote

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