scheduling manager Work, Jobs in remote (with Salaries)

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Planning & Support - Team Manager

Davies -
Remote

Quick apply

Job details

Permanent | Full-time
6 hours ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount
Sabbatical
Referral programme

Qualifications

Management
Change management
Leadership

Full job description

Description

Field Motor Engineering | Davies | Hybrid Role
Lead. Influence. Drive Performance.

At Davies, we’re looking for an experienced and motivated Team Manager to lead our Field Motor Engineering Planning & Support team. This is a fantastic opportunity for a strong leader who thrives in a fast-paced, operational environment and is passionate about delivering excellence in customer and client outcomes.

In this role, you will take ownership of team performance, manage escalations, and ensure claims and engineering activity are delivered to the highest standards—while fostering a positive, collaborative culture.

What will your day look like:

As Team Manager, you’ll sit at the heart of performance, planning, and people leadership:

Lead, coach, and motivate a high-performing team
Conduct regular 1:1s, reviews, and development planning
Create a positive, supportive, and engaging team culture
Act as a role model—bringing energy, accountability, and enthusiasm
Ensure appropriate team resourcing and holiday coordination

Deliver and maintain KPI and SLA performance targets
Oversee route planning and inspection scheduling
Ensure all activity aligns with client requirements and service standards
Handle complex claims and high-level escalations effectively
Drive consistency, quality, and accuracy across all outputs

Manage escalations from customers, insurers, and repairers
Build and maintain strong client relationships
Collaborate closely with account management teams
Communicate confidently across phone and email channels

Produce and analyse Management Information (MI) and reports
Identify trends, risks, and opportunities for improvement
Drive process optimisation within a structured, process-led environment
Ensure alignment between operational delivery and wider business strategy

Support and lead business change initiatives
Clearly communicate change, ensuring team understanding and engagement
Maintain compliance with Health & Safety and company policies
Participate in Business Continuity Planning

#INDUKI

Knowledge and Abilities:

Proven experience in a Team Manager / leadership role
Background in motor engineering, claims, or insurance operations
Strong understanding of Audatex or similar estimating systems
Experience working in a commercial, KPI-driven environment
Knowledge of process-driven operations and optimisation

Exceptional leadership and people management skills
Strong organisational and planning capability
Confident communicator with excellent interpersonal skills
Commercial awareness with strong numerical ability
Skilled negotiator with sound decision-making ability
Resilient, adaptable, and solutions-focused
Ability to manage competing priorities in a fast-paced environment

Benefits

Career & Purpose

Davies Innovation Lab
Leadership training programme
Funding for professional qualifications
Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation
Local charity funding
Pennies To Heaven
Employee Resource Groups
Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution
My Choices at Davies provides; High Street discounts and Financial wellbeing hub
Life assurance: x4
Refer a Friend
Cycle to Work Scheme
Lease car salary sacrifice
Davies Incentive Plan
Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus
Discounts with 100's of UK retailers
EAP; 24/7 confidential helpline
25 days holiday, increases to 26 days after 5 years and 27 after 10 years
Flexible working
Dress for your day
Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage
Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.

We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.

Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.

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