Guest Experience Host / Concierge - Seasonal
The Reserve Chester Zoo —Chester
- £12.71 an hour
- Resort
- Employee assistance programme
- Employee discount
Quick apply
Reception - Team Member
Premier Inn —Llandudno
- Up to £13.06 an hour
- Part-time
- Customer service
- Hotel
- Employee discount
Quick apply
15h
Guest Service Assistant (Casual)
Crowne Plaza Liverpool John Lennon Airport —Liverpool
- £12.71 an hour
- Part-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
Quick apply
8d
Night Reception Team Member - Part Time
Travelodge —Chester
- £13.71 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Employee discount
6d
Night Reception Team Member
Travelodge —Liverpool
- £13.71 an hour
- Full-time
- Bar
- No experience needed
- Hotel
- Employee discount
5d
Reservations and Events Agent
Valor Hospitality —Chester
- £12.71 an hour
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Quick apply
8d
Reception Team Member - Part Time
Travelodge —Eastham
- £12.71 an hour
- Part-time
- No experience needed
- Hotel
- Employee discount
6d
Accommodation Receptionist
IconInc —Liverpool
- £12.71 an hour
- Customer service
- Hotel
- IT
- Employee discount
Quick apply
2h
Nights Team Member
Premier Inn —Liverpool
- Up to £13.66 an hour
- Part-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Holiday Park Receptionist/Admin
SF Parks —Abergele
- £24,420.00 - £34,976.37 a year
- Weekend availability
- Social media management
- Customer service
- Accounting
- Free parking
Quick apply
3d
Reservations Agent
The Reserve Chester Zoo —Chester
- £27,000 a year
- Weekend availability
- Customer service
- Hotel
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Ground Floor - Team Member
Premier Inn —Oswestry
- Up to £13.06 an hour
- Full-time
- Customer service
- No experience needed
- Hotel
- Employee discount
Quick apply
Hotel Receptionist - Full Time
Hillbark Hotel & Spa —Wirral
- From £29,750 a year
- Full-time
- Sales
- Hotel
- Driving
- Free parking
- Employee discount
Quick apply
Seasonal Hospitality Team Member
YHA England & Wales —Conwy
- £12.71 an hour
- Seasonal
- Hospitality
- Employee assistance programme
- Employee discount
Front Office Supervisor
Hilton —Liverpool
- £14.84 an hour
- Full-time
- Employee stock purchase plan
- Annual leave
Leisure Receptionist
Village Hotels - St Davids - Leisure / Spa —Ewloe
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Hotel
- Employee assistance programme
- Gym membership
Quick apply
1h
Student Experience Team Member
Unite Students —Liverpool
- £26,500 a year
- Weekend availability
- Hospitality
- Customer service
- Organisational skills
- Annual leave
- Employee assistance programme
Night Porter
Beaufort Park Hotel —Mold
- From £12.50 an hour
- Weekend availability
- Hospitality
- Hotel
- Organisational skills
- Free parking
- Employee discount
Quick apply
12d
Leisure Receptionist
Village Hotels - Wirral - Leisure / Spa —Birkenhead
- £10.85 - £12.71 an hour
- Part-time
- Sales
- Hotel
- Employee assistance programme
- Gym membership
Quick apply
10d
Night time receptionist
International Inn —Liverpool
- Up to £13 an hour
- Full-time
- Customer service
- English
- Administrative experience
Quick apply

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Guest Experience Host / Concierge - Seasonal

The Reserve Chester Zoo -
Chester

Quick apply

Job details

Permanent
£12.71 an hour

Benefits

Employee assistance programme
Employee discount
Flexible schedule

Qualifications

Driving Licence
Host/hostess experience

Full job description

Guest Experience Host / Concierge - Seasonal

£12.71 per hour

Location Description

The Reserve is a new and exciting luxury lodge resort set in the grounds of Chester Zoo. Nestled in nature and designed to offer an unparalleled guest experience. The Reserve combines world-class amenities with a unique sense of adventure and tranquillity.

Job Description

Guest Experience Host / Concierge - Seasonal Role

As a Guest Experience Host, you’ll be one of the first faces our guests meet – offering a personal, knowledgeable and thoughtful welcome. From taking care of guest luggage and valet parking to helping plan a bespoke stay, you’ll play a key part in making each guest’s experience at The Reserve, smooth, special, and memorable.

Responsibilities:

Greet guests with warmth and enthusiasm, creating a memorable first impression
Assist with guest arrivals, check-ins, and departures with efficiency and professionalism
Provide expert knowledge on the resort, Chester Zoo, and local area activities
Coordinate guest requests, special occasions, and bespoke experiences
Work closely with the front office, housekeeping, and F&B teams to ensure seamless service
Handle queries, feedback, and issues in a positive and solution-focused manner
Assist guests with luggage handling and transportation to their rooms
Provide valet parking service and ensure safe handling of guest vehicles

What We’re Looking For:

Passion for delivering outstanding guest service and unique experiences
Friendly and professional, with excellent interpersonal skills
Previous experience in a concierge, front office, or guest-facing hospitality role is desirable
Ability to multitask, remain calm under pressure, and work flexible hours
Full UK driving licence and confidence in driving a range of vehicles both manual and automatic for a minimum of 2 years, all drivers must be over the age of 21 to comply with insurance

Troo Benefits

Free Meals on Duty: Fuel your success with free meals on duty, ensuring you're nourished and ready to conquer challenges during your work hours.
Zoo Membership: Membership for you, your partner and your children to visit the Zoo during your time off.
Food & Beverage Discounts: Calling all foodies! Enjoy mouthwatering discounts at our restaurants and bars.
Employee Discount Rates: As a TROO Hospitality team member, you get exclusive access to unbeatable travel discounts at our hotels. Extend the adventure to your loved ones with Friend and Family Rates, making your travel dreams a reality at unbeatable prices.
Long Service Incentives: Dedication deserves celebration! Our Long Service Incentives honour your commitment with special rewards and recognition for your loyalty over the years.
Employee Assistance Programme: We care about your well-being, which is why we offer an Employee Assistance Programme to provide support and guidance when life throws its curveballs. Consider it your trusty sidekick in times of need.

Quick apply

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