Complaints manager Work, Jobs in Rishton, Lan (with Salaries)

Lettings Team Leader
Sell UK Property Ltd —Burnley
- £28,500 a year
- Full-time
- CRM software
- Management
- Customer service
- Free parking
- Annual leave
Quick apply
5d
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
Deputy General Manager (Full Time)
The Horns Inn at Churchtown —Preston
- £35,980 - £37,010 a year
- Weekend availability
- Hospitality
- Management
- Hotel
- Employee discount
Quick apply
Customer Service Manager
Remma Business Support Services Ltd —Manchester
- £3,300 - £5,600 a month
- Full-time
- Management
- Customer service
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
3h
Site Operations Manager- Preston
Dunsters Farm —Preston
- Presentation skills
- Continuous improvement
- Food service
- Free parking
- Health & wellbeing programme
Quick apply
11d
Children's Residential Responsible Individual
Prosperity Children's Services —Accrington
- From £65,000 a year
- Full-time
- Management
- Organisational skills
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
4d
Complaints Coordinator
Vital Energi —Blackburn
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Customer service
- Employee assistance programme
Quick apply
Senior Property Manager
North Property Group —Manchester
- £32,000 a year
- Full-time
- Maintenance
- Data entry
- In-person
Quick apply
13d
Assistant Operations Manager
Market Quarter Group Limited BL6 4SD —Colne
- £28,500 a year
- Full-time
- Hospitality
- Management
- Accounting
- Free parking
- Employee discount
Quick apply
3d
Restaurant Manager
3 Millstones Inn —Clitheroe
- £16.50 an hour
- Full-time
- Hospitality
- Sales
- Hotel
Quick apply
4d
Mobile Response Manager
Top Marks For Security Services Ltd —Rossendale
- £35,000 - £40,000 a year
- Full-time
- Management
- Customer service
- Driving
Quick apply
Food and Beverage Manager
Foxfields Country Hotel —Whalley
- £30,000 - £40,000 a year
- Full-time
- Serving
- Hospitality
- Culinary experience
- Free parking
- Employee discount
Quick apply
7d
Property Manager (Maternity Cover - 18 Months)
M&A Properties —Wigan
- £34,500 - £38,000 a year
- Weekend availability
- Supervising experience
- Travel
- In-person
- Free parking
Quick apply
Operations Manager
Wire and Sky —Manchester
- £38,000 - £42,000 a year
- Weekend availability
- Sales
- Customer service
- IT
Quick apply
5d
Store Manager
Aldi —Burnley
- £52,910 - £69,000 a year
- Annual leave
Transport Manager
Lavelle Waste Services Ltd —Bolton
- £55,000 - £60,000 a year
- Full-time
- In-person
- Leadership
Quick apply
Assistant Manager or Aspiring manager In GP Surgery
Primrose Bank Medical Centre & Ewood Medical Centre —Blackburn
- £28,275 - £31,200 a year
- Part-time
- Management
- GP surgery experience
- Supervising experience
- Free parking
Quick apply
Assistant Hotel Manager
Harts Head Hotel —Settle
- £30,000 - £35,000 a year
- Full-time
- Bilingual
- Serving
- Hospitality
- Employee discount
Quick apply
6d
Contact Centre Quality Assessor
ENWL —Preston
- £37,670.52 - £44,188.56 a year
- Annual leave
- Employee assistance programme
5d
Sales Office Manager
Minerva Crafts —Darwen
- £30,000 - £35,000 a year
- Weekend availability
- Sales
- Customer service
- Team management
- Free parking
- Employee discount
Quick apply
5d

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Lettings Team Leader

Sell UK Property Ltd -
Burnley

Quick apply

Job details

Permanent | Full-time
£28,500 a year
5 days ago

Benefits

Free parking
Annual leave
Discounted or free food
Company pension
Canteen
Company events
Sick pay
On-site parking

Qualifications

CRM software
Driving Licence
Management
Customer service
Microsoft Office
Performance management
Administrative experience
Quality assurance
Continuous improvement
IT
Leadership
Communication skills
Time management

Full job description

Job Title: Lettings Team Leader

PQE: 2+ years’ experience in an administrative team leader role

Salary: £28,500.00

Location: Burnley, Lancashire (BB12 7TY), In Person

Hours: 8:30am to 5.00pm

Company Overview

We are part of a Group of Companies specialising in all aspects of property purchase and management. With offices in Burnley and Middlesbrough, we manage a portfolio of over 2,000 properties across both regions. We provide a fully client-based serviced approach to property investment, handling everything in-house, from acquisition and renovation to lettings, management, and sales to investors.

Our success has gained national recognition, including being featured on the popular BBC show Homes Under the Hammer, with a record 3 episodes aired in just 12 months, and a further 4 episodes released thereafter.

Our Core Values

Teamwork & Collaboration: We foster a cooperative environment that enhances creativity, productivity, and problem-solving
Ownership & Accountability: We take pride in our work and understand the impact of our actions on the company’s success
Customer Focused: Our priority is to exceed client expectations by building strong, lasting relationships
Integrity, Honesty & Trust: We maintain a culture of credibility and ethical conduct
Hard Work: Our commitment to excellence drives us to overcome challenges and achieve our goals

Role Overview

We are seeking an experienced and motivated Team Leader to lead our busy Lettings Department, managing a substantial residential property portfolio across the North West and North East.

This is a fast-paced and rewarding leadership role, responsible for driving team performance, delivering exceptional customer service, maintaining legal and regulatory compliance, and ensuring operational excellence across the department.

As Team Leader, you will coach, develop and support your team to achieve departmental objectives, while overseeing the full lettings process from enquiry through to post-tenancy administration. You will also play a key role in managing performance, resolving escalated issues, ensuring compliance with industry legislation, and consistently delivering departmental KPIs and service level agreements.

Main Responsibilities

Lead, motivate and develop the Lettings team to achieve departmental KPIs, service standards and monthly performance targets
Conduct regular one-to-one meetings, coaching sessions, training and performance reviews to support individual and team development
Shadow team members, providing ongoing coaching and guidance to ensure consistently high levels of customer service
Travel regularly to our North East office to support local teams, monitor performance and maintain consistency across all locations
Manage employee performance, attendance, annual leave, recruitment and other people management responsibilities in line with company policies
Oversee the end-to-end lettings process, including property marketing, enquiries, viewings, referencing, inventories, move-ins, pre-checkouts, checkouts and post-tenancy administration
Monitor lead management to maximise enquiry conversion and minimise property void periods
Ensure full compliance with all relevant legislation and industry regulations, including Selective Licensing, Tenancy Deposit Scheme (TDS) requirements and all statutory obligations
Carry out regular compliance audits and quality assurance checks across lettings processes and internal systems
Investigate and resolve escalated customer complaints, as well as complex landlord and tenant queries, in a professional and timely manner
Monitor departmental performance, service levels and turnaround times, identifying opportunities for continuous improvement
Produce management reports, analyse operational data and present key performance metrics at management meetings
Support business initiatives, operational projects and process improvement activities to enhance departmental efficiency and customer experience

Key Skills Required

Proven experience in a Team Leader or Team Manager role within a residential lettings or property management environment
Strong leadership, coaching and performance management skills, with the ability to motivate, develop and manage high-performing teams
Comprehensive knowledge of the residential property market across the North West and North East, including experience working with tenants in receipt of Housing Benefit and Universal Credit
Excellent understanding of the end-to-end residential lettings process and current lettings legislation, including Selective Licensing, Tenancy Deposit Scheme (TDS) requirements and statutory compliance
Excellent communication, interpersonal and customer service skills, with the ability to build effective relationships and professionally resolve complex landlord and tenant issues
Strong organisational, planning and time management skills, with the ability to prioritise workloads and perform effectively in a fast-paced environment
Analytical and commercially aware, with the ability to monitor KPIs, interpret performance data, maximise enquiry conversion and identify opportunities for continuous improvement
Experience carrying out compliance audits, quality assurance checks and implementing process improvements to maintain high operational standards
Excellent IT skills, with proficiency in Microsoft Office and experience using property management and CRM systems
Full UK driving licence, with the flexibility to travel regularly between office locations to support teams and ensure consistent service delivery

Our Group/Partner Companies comprises these main Companies: 

Rent UK Property Ltd - http://www.rentukproperty.com/  

Find UK Property Ltd - https://findukproperty.com/  

Openshore Property Ltd - http://www.openshoreproperty.com/  

Sell UK Property Ltd - https://www.sellukproperty.com/

Benefits

In return, the candidate will benefit from

Free pay day lunch once a month
Free continental breakfast every day
Company events
Medical Care
Support, training and professional development
Regular 1-1 reviews with manager to discuss career progression
Mileage fully covered if travelling at work
Free Parking on site
32 Days Holiday (Including Bank Holidays)
On Site Canteen
Working in a long, established, and reputable business
Workplace Pension
An additional day’s holiday for their Birthday
Long Service Awards

Pay: £28,500.00 per year

Benefits:

Canteen
Company events
Company pension
Discounted or free food
Free parking
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

complaints manager jobs in rishton, lan

Lettings Team Leader

Head of Customer Experience

Deputy General Manager (Full Time)

Customer Service Manager

Site Operations Manager- Preston

Children's Residential Responsible Individual

Complaints Coordinator

Senior Property Manager

Assistant Operations Manager

Restaurant Manager

Mobile Response Manager

Food and Beverage Manager

Property Manager (Maternity Cover - 18 Months)

Operations Manager

Store Manager

Transport Manager

Assistant Manager or Aspiring manager In GP Surgery

Assistant Hotel Manager

Contact Centre Quality Assessor

Sales Office Manager

I want to receive the latest job alerts for complaints manager in rishton, lan

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