Duty manager Work, Jobs in Risley, Dby (with Salaries)

Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
5d
Duty Manager
Iceland —Nottingham
- £11.60 - £12.71 an hour
- Part-time
- Customer service
- Team management
- Retail management
- Employee discount
- Referral programme
Community Navigator
Intuitive Thinking Skills Ltd —Derby
- £26,500 - £28,500 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Mentoring
3d
Operations Advisor
SDL Surveying —Nottingham
- £26,228 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Data entry
- Annual leave
- Employee discount
Quick apply
9d
Allocations and Capacity Administrator
SDL Surveying —Nottingham
- £26,228 a year
- Full-time
- Hybrid work
- Analysis skills
- In-person
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Visits Coordinator - Admin
Ministry of Justice —Derby
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
3d
Deputy Manager Mental Health Care
Aspire Health and Care —Beeston
- £32,000 - £34,000 a year
- Full-time
- Recruiting
- In-person
- Leadership
- Free parking
- Referral programme
Quick apply
3d
Procurement Administrator
Air IT —Sandiacre
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
HR Administrator
Derby County Football Club —Derby
- Overtime
- Microsoft Powerpoint
- Customer service
- Administrative experience
- Annual leave
- Employee discount
Quick apply
11d
Sales Assistant at Tesco
The Entertainer at Tesco —Ilkeston
- £11.15 - £12.71 an hour
- Temporary
Quick apply
Duty Manager
Southwell Racecourse —Southwell
- Full-time
- Hotel
- Team management
- Organisational skills
- Annual leave
- Employee assistance programme
13d
Senior Visitor Experience Officer
National Trust —Derby
- £27,612 a year
- Weekend availability
- Free parking
- Employee assistance programme
7d
Planning Assistant
Bridgeway Consulting —Nottingham
- Organisational skills
- Computer skills
- In-person
- Employee discount
- Life insurance
Quick apply
Deputy Operations Manager
Aspiro Healthcare —Littleover
- From £34,000 a year
- Full-time
- Customer service
- Travel
- Human resources
- Free parking
- Store discount
Quick apply
5d
Duty Manager - Nottingham
Smyths Toys —Nottingham
- From £32,000 a year
- Weekend availability
- Customer service
- Analysis skills
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
9d
Warehouse Operative - Nights
Creed Foodservice —Ilkeston
- £31,558.80 a year
- Full-time
- Forklift
- Quality control
- Food service experience
- Store discount
- Annual leave
Quick apply
11d
I&C Metering Team Leader
Yü Group —Nottingham
- £33,000 a year
- Full-time
- Microsoft Powerpoint
- Computer literacy
- Supervising experience
- Annual leave
- Employee assistance programme
Quick apply
Workshop Manager
Everyman Driving Experiences —Derby
- £40,000 - £55,000 a year
- Full-time
- Continuous improvement
- Team management
- In-person
- Free parking
- Store discount
Quick apply
6d
Clinic Receptionist and Administration Officer
University Hospitals of Derby and Burton NHS Foundation Trust —Ilkeston
- £25,272 a year
- Part-time
- Databases
- Front desk
- Free parking
- Employee assistance programme
4d
Administration Assistant
Premier Insurance Brokers Ltd —Nottingham
- From £27,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
Quick apply
3d

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duty manager jobs near risley, dby

Customer Support Team Leader

Mi Hub Ltd
Derby

Quick apply

Job details

Permanent | Full-time
5 days ago

Benefits

Free parking
Annual leave
Flexitime
Company pension
Company events
Employee assistance programme
Paid volunteer time
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Live chat
Microsoft Word
Computer literacy
Stakeholder liaison
Mentoring junior staff
Process improvement
Internal department liaison
Onboarding coordination
Continuous improvement
Staff training
Organisational skills
Computer skills
Customer support
Professional development mentoring
Customer interaction
Training & development
Leadership
Team motivation leadership
Communication skills

Full job description

Job Overview

This hands-on Team Leader role is responsible for leading your team through the day-to-day activities across a multi-functional customer operations department, ensuring the effective delivery of both customer interactions and critical back-office services across B2B and B2C environments.

The role provides leadership across customer contact, order entry, managed order support, order resolution, embellishment set-up and administrative activities, ensuring work is prioritised, coordinated and delivered in line with customer expectations and business commitments. Working within a fast-paced environment, you will balance real-time customer demand with planned operational activity, making effective workforce decisions to maximise service performance and productivity.

Reporting to the Head of Customer Operations, you will provide visible day-to-day leadership through coaching, performance management and real-time operational decision making. You will be responsible for coordinating resources, managing workflow across multiple workstreams, monitoring service levels and ensuring your team delivers a consistently high standard of service while adapting to changing business priorities.

Calm under pressure and highly organised, you will engage with internal stakeholders across commercial, operations and support functions to resolve issues, remove barriers and drive continuous improvement, ensuring customers receive an exceptional experience from order placement through to fulfilment and resolution.

Key Duties and Responsibilities

A leadership role that actively leads, coaches, and supports a team of agents.Providing professional, excellent service and support, to internal and external customers at all times.
Co-ordinate activities appropriately across team members to support administrative and operational tasks delivering against key service levels protaining to managed order support, order entry, digital order support, customer set up, customer support and issue resolution.
Interview, hire, and onboard new starters, working with the trainer to ensure a smooth induction process and confirming that new team members possess the skills and capabilities required to support our customer base confidently
Develop team knowledge and capability, supporting and co-ordinating with training support to ensure both new joiners and existing team members are comfortable and excel across all accounts, processes, and systems.
Manage and prioritise both your own and your team’s daily and weekly workload to maintain operational efficiency.
Maintain strong proficiency in Microsoft and internal company applications, ensuring the team has the tools and knowledge needed to perform effectively.
Support the Head of Customer Operations by running reports, delegating tasks, and providing daily operational support to colleagues and the wider team.
Lead by example, fostering a motivated, engaged, and high-performing customer service team.
Ensure all customer orders and email enquiries are processed within SLA, prioritising urgent tasks to maintain service standards and customer satisfaction.
Monitor and maintain department telephone and digital performance targets, ensuring responsiveness and quality of service.
Attend project meetings with account managers, offering relevant insights and operational support.
Conduct monthly one-to-one meetings with team members, providing coaching, development support, and addressing individual needs.
Act as an escalation point for the team, taking over calls when necessary and supporting effective resolution of complex or urgent customer issues.

Knowledge, Skills and Experience Required

Experience

Proven experience in team leadership, having previously held a Team Leader or similar leadership role within a Customer Service/contact centre environment is essential
Demonstrated experience coaching, training, and developing team members.

Skills & Capabilities

Acts professionally at all times and demonstrates a consistently positive attitude.
Strong customer-centric mindset with good planning and organisational skills.
High level of integrity with the ability to use initiative and make informed decisions.
Excellent communication skills, with the ability to present information clearly and confidently.
Effective leadership skills, with the ability to motivate both self and team.
Strong computer literacy across relevant software and internal systems.
Ability to drive engagement and maintain a positive personal influence within the team.
Innovative and creative approach to problem-solving, with the ability to identify and deliver process improvements.
Works effectively as part of a team, supporting shared goals and maintaining strong working relationships.
Demonstrated experience coaching, training, and developing team members.

Life Working at Mi Hub - What we can offer you!

Our people are at the heart of our business. At Mi Hub, we know how hard our people work to achieve our business goals and keep our customers at the heart of our work.

Mi Time Policy (after full training is completed) – minimum 3 days in the office and flexi your time and building up an extra half days annual leave per month. Also, grab a free tea and coffees whenever you are in the office!
Annual leave - 25 days holiday plus Bank Holidays increasing to 27 days plus bank holidays when you get to 5 years’ service. If this isn’t enough, we provide the ability once a year for employee to buy extra annual leave.
3x death in service life insurance scheme should the worst happen in your employment with us.
Celebrating Service, we offer long service awards to celebrate continued employment.
EAP covering support for mental health and well-being.
Employee Engagement (survey or Mi Forum) – We care for your opinions.
Social calendar driven by our desire to raise funds for local and national charities, supporting a number each year.
We take huge pride in our ESG policy which includes our impact on the environment and ensuring our company is ‘a great place to work’.
Career progression accessible with our bronze, silver and gold banding.

Mi Hub is an inclusive employer that values diversity in its workforce. We encourage applications from all individuals without regard to race, religion, gender, sexual orientation, national origin, disability or age.

Mi Hub will keep your details for 13 months in accordance with our privacy policy, in case any other roles crop up that we think you'd be suitable for. If you'd like us to remove your details at any point, please contact the recruitment team on recruitment @mi-hub.co.uk

Mi Hub operates a Preferred Supplier List for recruitment agencies and only accept candidate introductions from agencies we have specifically engaged in writing for a particular role. Any unsolicited CVs or contact from agencies not formally instructed on the role, will not be recognised and no fees will be payable. Should we engage with a candidate whose details were submitted speculatively in this manner, it will not constitute acceptance of terms, and no agency fees will be owed.

Job Types: Full-time, Permanent

Benefits:

Bereavement leave
Company events
Company pension
Enhanced maternity leave
Enhanced paternity leave
Flexitime
Free parking
On-site parking
Paid volunteer time
Referral programme
Sick pay

Application question(s):

Can you reliably travel to the office location (Castle Donington) at least 3 times per week?

Experience:

Customer Service/Contact Centre Team Leader: 1 year (required)

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Derby DE74 2UG

Quick apply

Refine Your Search

duty manager jobs in risley, dby

Customer Support Team Leader

Duty Manager

Community Navigator

Operations Advisor

Allocations and Capacity Administrator

Visits Coordinator - Admin

Deputy Manager Mental Health Care

Procurement Administrator

HR Administrator

Sales Assistant at Tesco

Duty Manager

Senior Visitor Experience Officer

Planning Assistant

Deputy Operations Manager

Duty Manager - Nottingham

Warehouse Operative - Nights

I&C Metering Team Leader

Workshop Manager

Clinic Receptionist and Administration Officer

Administration Assistant

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