Salary: £30,024 - £32,597 a year
Location: The Council House/Hybrid (2 days in the office, 3 days WFH)
Hours: 37 hours a week
Contract Type: Permanent
Closing Date: 05 July 2026
The Accounts Receivable Service are looking for a driven and enthusiastic officer who has experience of working with Debt Recovery, specialising in Adult Social Care and Sundry cases. In this role you will have the chance to become part of the Council’s innovative debt recovery team, balancing effective income collection with empathy and fairness; helping to protect essential Council services while supporting residents who may be experiencing financial difficulties. Join us in a rewarding career where your skills will help foster financial stability and inclusivity across Derby.
The Opportunity
In the role of Recovery Officer , here’s an example of what you’ll be doing to make an impact:
- Investigate any accounts where escalation of recovery action is not happening to ensure that all accounts have the appropriate recovery action taken without delays.
- Fully prepare and submit cases for litigation action via the money claim on-line (MCOL) process or via the County Court or other Court of competent jurisdiction.
- Support the Council’s legal representative in cases where a litigation claim is defended.
- Prepare and submit cases for recovery action by the Council external debt recovery agents.
- Proactively chase debts to ensure maximum collection of Sundry & Adult Social Care Debts
- Assist with customer contact either written, electronic, telephone and face to face about Accounts Receivable recovery and enforcement matters as and when directed or required.
- Liaise with other sections, Council departments and outside stakeholders, partners and agencies as necessary.
About You
To be successful in this role, you’ll ideally have...
- excellent communication and interpersonal skills, both internally within the Council and externally
- Experience of using business finance systems
- Good knowledge of Microsoft Office packages.
- Ability to maintain accurate computer records.
- Ability to prioritise workloads and meet deadlines.
- A flexible approach to the management of your caseload
- Prepare reports and statistical information
- Knowledge of Accounts Receivable processes, with particular emphasis on recovery and enforcement methods.
Who We Are
Here at Derby City Council, we’re dedicated to delivering nearly 250 first-class services to citizens and businesses in the heart of the Midlands. People are at the centre of all that we do, and we have an outstanding track record of recruiting and developing talented individuals by providing them with varied and fulfilling career opportunities. Find out more about what it’s like to work for us.
What We Offer
You too could be part of something brilliant by becoming a colleague at Derby City Council; in addition to making a difference to the lives of people across the city, you’ll also receive:
- Flexible work/life balance scheme
- Hybrid working
- Modern office environment
- Continued professional development opportunities & career conversations
- 27 days annual leave (rising to 32 days after 5 years' service), plus bank holidays
- Local Government Pension Scheme
- Team Derby Rewards – retail and leisure discounts
- Tusker Car Benefit Scheme
- Cycle2Work Scheme & free cycle training
- Employee Assistance Programme, Wellbeing Calendar and Support
- Access to our Equality Employee Networks – LGBTQ+, Disabled Employee Network & Carers and our Black, Asian & Minority Ethnic Employee Support Network and Neurodiversity Network
- Support for colleagues who are carers
Next Steps
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.
The closing date for this vacancy is at midnight on 5th July 2026. Any applications received after the closing date will not be accepted.
If you would prefer to apply for this job using your CV, then please download the attached Declaration Form and send it to [email protected]. Without a completed declaration form, your application will not be accepted. We also encourage you to download the Equalities Form and return this to [email protected], however this is optional and will not affect your application.
Important Information
Links to the full Job Description and Person Specification are below.
All employees will normally be appointed to the minimum of the grade for the job.
Before you complete your application, please read our guidance on filling in your application form.
Remember to align your personal statement to the essential criteria in the Person Specification.
Please be aware that where there are colleagues within the organisation who are 'at risk' of redundancy, requirements to redeploy to another suitable role will apply and take priority.
Equality, Diversity & Inclusion
We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.
We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.
We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.
Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we’ll do all we can to help. We strongly believe in social understanding of disability and for us it’s all about removing barriers to equality.
If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected] https://www.derby.gov.uk/signing-service/
