Head of customer experience Work, Jobs in Rochford, Ess (with Salaries)

Category Analyst (Full time)
Maldon Salt —Maldon
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Marketing
- Free parking
- Store discount
Quick apply
Business Development Manager
Wynsdale Group Ltd —Faversham
- £50,000 - £70,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Contracts
- Health & wellbeing programme
- Work from home
Quick apply
7d
Business Development Manager - Education
Artic Building Services —Dartford
- £60,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
1d
Senior Project Manager
Pineapple Contracts —Aylesford
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Project management
- Free parking
- Annual leave
Quick apply
General Manager
Camp Beaumont —Chelmsford
- £45,000 - £50,000 a year
- Weekend availability
- Organisational skills
- Leadership
- Communication skills
Business Development Manager - Healthcare
Artic Building Services —Dartford
- £60,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
1d
Pay & Benefits Administrator - Hybrid Working
TrustFord —Colchester
- Hybrid work
- Microsoft Excel
- Hotel
- Annual leave
- Employee discount
Quick apply
POS Estimator
Wenbar Ltd —Chelmsford
- Full-time
- English
- Analysis skills
- Organisational skills
Quick apply
14d
Head of Systems and Data
Commercial Services Group —West Malling
- £60,000 a year
- Full-time
- Hybrid work
- Management
- No degree
- Leadership
- Annual leave
Quick apply
3d
Assistant Manager - Second In command of the Daily grind.
Dash —Leigh-on-Sea
- Up to £13.20 an hour
- Full-time
- Hospitality
- Customer service
- Computer literacy
- Free parking
- Store discount
Quick apply
1d
Centre Coordinator
TCHC Group —Basildon
- £24,999 - £25,000 a year
- Travel
- School
- Annual leave
- Employee assistance programme
Quick apply
Head of General Accounting (FTC until February 2028)
Penguin Books Limited —Colchester
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Accounting
- Organisational skills
7d
Strategy, Senior Professional
Fiserv —Basildon
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Analysis skills
8d
Practice Manager
Dental Beauty Partners —Colchester
- £40,000 a year
- Management
- Customer service
- Patient care
- Annual leave
Quick apply
6d
Credit Controller
Wernick Group Limited —Wickford
- Full-time
- Microsoft Outlook
- Organisational skills
- Communication skills
- Free parking
- Annual leave
Quick apply
VacancyTitle: Strategic People Business Partner
Southern Housing —Sittingbourne
- £60,000 a year
- Full-time
- Analysis skills
- Human resources
- Communication skills
- Annual leave
14h
Kitchen staff / 7286 - Rose & Crown, Maldon
J D Wetherspoon plc —Maldon
- £12.91 an hour
- Part-time
- Bar
- No experience needed
- Hotel
- Annual leave
- Employee discount
3h
Business Development Manager - Commercial
Artic Building Services —Dartford
- £60,000 - £80,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Free parking
- Health & wellbeing programme
Quick apply
1d
Purchasing Officer
Elements M&E Contracting Ltd —Stapleford Tawney, Romford
- £28,000 - £32,000 a year
- Part-time
- Microsoft Excel
- Data analysis skills
- Administrative experience
- Free parking
Quick apply
2d
Sales Manager
Dandara —Braintree
- Sales
- Driving
- Employee assistance programme

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head of customer experience jobs near rochford, ess

Category Analyst (Full time)

Maldon Salt -
Maldon

Quick apply

Job details

Permanent | Full-time

Benefits

Free parking
Store discount
Cycle to work scheme
Annual leave
Company pension
Company events
Employee assistance programme
Private medical insurance
Employee discount
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Powerpoint
Power BI
Driving Licence
Microsoft Excel
Salt
Category management
Marketing
Analysis skills
HACCP
Organisational skills
Business
Leadership
Communication skills

Full job description

Location: Maldon, Essex (Wycke Hill Business Park, shortly relocating to Oval Park CM9 6QD)
Hours: 37.5 hours per week | Monday–Friday | 9:00am–5:00pm
Salary: Competitive + excellent benefits package

Key Requirements

Minimum 2–3 years’ experience in Category Management, Insights or Commercial Analysis within FMCG
Strong experience using NielsenIQ, Kantar and retailer data platforms (e.g. Dunnhumby, Nectar360, Retail Link)
Advanced Excel and PowerPoint skills; Power BI experience advantageous
Strong understanding of UK Retail and HORECA/Foodservice channels
Ability to turn complex data into clear, actionable commercial recommendations
Excellent communication and stakeholder management skills
Highly organised, analytical and commercially minded
Experience working with EPOS data and performance reporting
Exposure to international markets and distributor models advantageous

About Maldon Salt

Maldon Salt is a fourth-generation family-owned business with a proud heritage dating back to 1882. Our iconic pyramid-shaped salt flakes are still crafted using the same traditional artisan methods in the coastal town of Maldon, Essex.

Today, Maldon Salt is recognised globally as one of the world’s finest sea salts and has proudly held the Royal Warrant as official purveyors of sea salt since 2012.

As a business, we are deeply committed to sustainability and corporate responsibility. We continue to invest in initiatives that reduce our environmental footprint, improve packaging sustainability and support global conservation projects through our partnership with the World Land Trust.

About the Role

We are looking for a commercially driven and analytically minded Category Analyst to strengthen our UK and International Category & Insight capabilities across Retail, Wholesale/Cash & Carry, and HORECA channels.

This role will play a key part in driving category growth through robust data analysis, insight generation and compelling category storytelling that supports both customer and internal decision-making.

You will work across:

UK Retail customers including Tesco, Sainsbury’s, Waitrose and Ocado
UK HORECA/Foodservice customers including Brakes, Bidfood and Costco Business Centre
International markets including Australia, Spain, the Nordics and Canada

The successful candidate will support strategic planning, customer sell-in activity, commercial forecasting and long-term brand growth.

Key ResponsibilitiesCategory & Insight Analysis

Analyse category, customer and channel performance using NielsenIQ, Kantar, retailer data portals, EPOS and market reports
Identify key drivers of performance including distribution, rate of sale, pricing, promotions, NPD and seasonality
Monitor competitor activity, innovation pipelines and category developments
Deliver clear, actionable recommendations based on data insights
Produce regular dashboards, scorecards and performance updates for internal stakeholders
Support the development of compelling retailer-facing category stories and presentations
Assist National Account Managers with customer briefs, category decks and promotional evaluations
Evaluate trade activations and customer marketing initiatives
Support Joint Business Planning (JBP) and activation planning
Conduct ad-hoc commercial analysis to support strategic business decisions

International Category Support

Consolidate and interpret data from international distributors and partners
Produce quarterly market and competitor insight reports for priority markets
Identify emerging global food, premiumisation and sustainability trends
Develop scalable reporting templates and insight tools for distributor partners
Support annual international market planning with data-driven insights
Manage Maldon Salt’s CMS platform for international partners

Commercial Planning & Forecasting

Track brand and SKU performance across multiple channels
Support forecasting and planning cycles with volume, value and share analysis
Deliver scenario modelling around pricing, promotions and distribution changes

Internal Collaboration

You will work closely with:

Customer Marketing Manager
Brand Manager
Digital Marketing team
Head of Sales
National Account Managers
International Sales Manager

You will also act as a centre of excellence for insight and data literacy across the business.

Knowledge, Skills & Experience

Minimum 2–3 years’ experience in FMCG category, insight or commercial analysis
Strong understanding of UK Retail and HORECA/Foodservice sectors
Experience using NielsenIQ, Kantar and retailer insight platforms
Confident working with EPOS datasets and performance reporting
Exposure to international distributor markets preferred
Strong analytical and problem-solving capabilities
Ability to simplify complex data into compelling commercial narratives
Excellent communication and presentation skills
Strong commercial awareness and business acumen
Passion for food, brands and consumer behaviour
Ability to work independently and collaboratively
Excellent organisational and prioritisation skills

Leadership Behaviours & Attributes

In line with Maldon Salt’s values of Integrity, Teamwork and Innovation, we are looking for someone who is:

Collaborative, curious and commercially minded
Detail-oriented, accurate and conscientious
Comfortable influencing cross-functional stakeholders
Humble, proactive and eager to learn
Creative and practical in problem-solving
Discreet and able to handle confidential information
Able to communicate effectively with both technical and non-technical audiences
Respectful of different cultures and international ways of working

Qualifications

Degree or equivalent experience in Business, Marketing, Economics, Data/Analytics or related field
Category management or insight training beneficial (e.g. NielsenIQ/Kantar accreditation)
Additional languages advantageous due to international market interaction

Salary & Benefits

Competitive salary aligned to market rates
25 days annual leave plus bank holidays
Christmas shutdown
Company sick pay scheme
Income protection scheme
Life Assurance (4x salary)
Private Medical Insurance
Enhanced salary sacrifice pension scheme with 4% matched contributions
Employee Assistance Programme
Employee discounts with high street retailers
Cycle to Work Scheme
Company events
Free tea and coffee
Ongoing opportunities for professional development and career growth

How to Apply

Please send applications or enquiries to:

[email protected]
01621 502321

Benefits:

Company events
Company pension
Cycle to work scheme
Employee discount
Free parking
Life insurance
On-site parking
Private medical insurance
Store discount

Application question(s):

The role initially will be based in Maldon, but we will be relocating to Langford, which is not serviced by public transport, therefore please confirm you are able to drive to and from work each day independently.
Please confirm that you have degree in Food Science, nutrition or a related field, confirming details of this qualification
Do you have a HACCP qualification?
Please share details of your experience with BRC or other audits

Experience:

Food Labelling Legislation: 2 years (required)
NPD : 3 years (required)

Licence/Certification:

Full UK Driving Licence and access to a car every day (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

head of customer experience jobs in rochford, ess

Category Analyst (Full time)

Business Development Manager

Business Development Manager - Education

Senior Project Manager

General Manager

Business Development Manager - Healthcare

Pay & Benefits Administrator - Hybrid Working

POS Estimator

Head of Systems and Data

Assistant Manager - Second In command of the Daily grind.

Centre Coordinator

Head of General Accounting (FTC until February 2028)

Strategy, Senior Professional

Practice Manager

Credit Controller

VacancyTitle: Strategic People Business Partner

Kitchen staff / 7286 - Rose & Crown, Maldon

Business Development Manager - Commercial

Purchasing Officer

Sales Manager

I want to receive the latest job alerts for head of customer experience in rochford, ess

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