Company it support specialist Work, Jobs in Roker, Twr (with Salaries)

Technical Support Specialist
Eque2 —Newcastle upon Tyne
- Hybrid work
- Customer service
- SQL
- Travel
IT Support Specialist
Authentix, Inc. —Consett
- Full-time
- Microsoft Powerpoint
- Microsoft Outlook
- Windows
Quick apply
8d
Rental Manager
Avella People —Sunderland
- £35,000.00 - £40,000.30 a year
- Overtime
- Engineering
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
System Installation Supervisor
Admiral Slots —Gateshead
- £42,000 a year
- Full-time
- Supervising experience
- Travel
- Computer networking
Quick apply
Healthcare Data Processor
Virprac —Wallsend
- £13.50 an hour
- Full-time
- GP surgery experience
- English
- SQL
- Free parking
- Annual leave
Quick apply
3d
Head of Collections
Auxillis —Peterlee
- £75,000 a year
- Travel
- Leadership
- Negotiation
- Free parking
- Annual leave
Quick apply
Quality Inspector
Chirton Engineering Ltd —North Shields
- £17.97 - £20.24 an hour
- Full-time
- Analysis skills
- In-person
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Training & Quality Manager
Affordable Waste Management Ltd —Gateshead
- Up to £46,000 a year
- Full-time
- Microsoft Office
- IT
- In-person
- Free parking
Quick apply
6d
Customer Support & Logistics Specialist
Easology —Peterlee
- £13.00 - £13.50 an hour
- Part-time
- Software troubleshooting
- Administrative experience
- In-person
Quick apply
6d
Compliance Adminstrator
Igne Group Ltd —Chester-le-Street
- Up to £30,000 a year
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Annual leave
- Employee discount
13d
VacancyTitle: Head of Intelligence
Northumbrian Water/Essex & Suffolk Water —Durham
- £110,000 a year
- Full-time
- Hybrid work
- AI
- Leadership
- Annual leave
- Employee assistance programme
3d
M365 Infrastructure Team Lead
NHS Business Services Authority —Newcastle upon Tyne
- £57,528 - £64,750 a year
- Full-time
- Hybrid work
- Microsoft Access
- Microsoft Office
- SharePoint
- Employee assistance programme
- Employee discount
12d
Property Sales Consultant
iamproperty & iamsold —Newcastle upon Tyne
- £28,000 a year
- Full-time
- Sales
- Computer literacy
- Organisational skills
- Annual leave
Quick apply
Operative
Sharpsmart —Spennymoor
- £29,741.40 a year
- Overtime
- Warehouse experience
- Employee discount
Quick apply
9d
Support Worker
Orchard Healthcare Group —Sunderland
- £13.77 - £14.60 an hour
- Employee assistance programme
Quick apply
Care Home Administrator
Barchester Healthcare —Birtley
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Referral programme
Quick apply
6d
Project Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Part-time
- English
- Supervising experience
- University
- Annual leave
- Employee assistance programme
11d
Learning Support Assistant (Hedleys College)
The Percy Hedley Foundation —Newcastle upon Tyne
- £13.74 - £14.35 an hour
- Full-time
- Working with children
- Organisational skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Maintenance Technician
Vestas —Sunderland
- Full-time
- Maintenance
- Communication skills
Care Assistant
Orchard Healthcare Group —Sunderland
- £12.71 - £12.96 an hour
- Full-time
- Employee assistance programme
Quick apply

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company it support specialist jobs near roker, twr

Technical Support Specialist

Eque2 -
Newcastle upon Tyne

Apply Now

Job details

Qualifications

Microsoft Windows Server
Customer service
SQL
Scripting
B2B
APIs
Web services
Communication skills

Full job description

Eque2 provides industry leading construction software to businesses across the UK and Ireland. Our solutions support everything from estimating and job costing to accounting, maintenance, and ERP helping companies work smarter and more efficiently.

We have a range of solutions that enable us to target all sizes of construction companies from c£1m t/o to c£1.5Bn t/o. All of the products are relatively complex with implementation ranging from 5 days to 100 days.

Following continued growth and recognition as a Great Place to Work for three consecutive years, we’re expanding our Support team.

The Role

We are seeking a customer‑focused and technically competent Technical Support Specialist to join our growing team. This hands-on role involves troubleshooting software issues, guiding customers through product functionality, and working closely with product and development teams to resolve bugs and improve the overall user experience. The successful person will be calm under pressure, methodical in their approach, and committed to delivering excellent support to our customers across the UK and Ireland.

You’ll thrive in this role if you enjoy problem solving, clear communication, and working in a collaborative environment where attention to detail matters.

Key responsibilities

Provide timely, professional support to customers via phone, email, and ticketing system, diagnosing and resolving software issues.
Record, prioritise and track customer incidents and requests through the CRM/ticketing tool, ensuring accurate documentation and follow-up.
Recreate and investigate reported issues, liaising with development and product teams to identify root causes and deliver fixes or workarounds.
Deliver remote training and product demonstrations to customers and internal stakeholders as required.
Contribute to and maintain the knowledge base, FAQs and user guides to improve self‑serve support resources.
Escalate complex or recurring issues appropriately and participate in post‑incident reviews to prevent recurrence.
Work with the support team to identify trends and provide data‑led recommendations to improve product reliability and customer satisfaction.
Occasionally attend customer sites or industry events to support onboarding and ensure successful product adoption.

Required skills and experience

Minimum 2 years’ experience in a software support or technical customer service role, ideally within B2B or SaaS environments.
Strong problem‑solving skills with the ability to investigate technical issues and communicate solutions clearly to non‑technical users.
Familiarity with Windows server and desktop environments; experience with SQL and basic scripting is desirable.
Experience using CRM and ticketing systems (e.g. Microsoft Dynamics, Zendesk, Freshdesk or similar).
Excellent verbal and written communication skills, with strong attention to detail.
Customer‑focused with the ability to manage competing priorities and meet SLAs.
Comfortable working as part of a team and collaborating with product, development, and account management colleagues.
Willingness to undertake occasional travel and out‑of‑hours support as required.

Desirable

Knowledge of construction or field service software is beneficial but not essential.
Relevant technical qualification (e.g. IT, computing, or industry certification).
Experience with cloud platforms and integrations (APIs, web services) advantageous.

This is an excellent opportunity to join a supportive, growing team with a focus on customer success and continuous improvement.

Eque2 is committed to equality of opportunity. We welcome applications from all suitably qualified persons regardless of background.

Apply Now

Refine Your Search

company it support specialist jobs in roker, twr

Technical Support Specialist

IT Support Specialist

Rental Manager

System Installation Supervisor

Healthcare Data Processor

Head of Collections

Quality Inspector

Training & Quality Manager

Customer Support & Logistics Specialist

Compliance Adminstrator

VacancyTitle: Head of Intelligence

M365 Infrastructure Team Lead

Property Sales Consultant

Operative

Support Worker

Care Home Administrator

Project Coordinator

Learning Support Assistant (Hedleys College)

Maintenance Technician

Care Assistant

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